1. Week 4: The Bullwhip Effect MIS 3537: Internet & Supply Chains Prof. Sunil Wattal

2. Learning Objectives Understand the “bullwhip effect” Learn what causes the effect Learn ways to counteract the bullwhip Have some fun with the beer game

3. The “Pampers” problem Pampers – a P&G products Mild fluctuations in retail sales; excessive fluctuations at distributor level The orders of materials to the Pamper’s suppliers, eg: 3M, fluctuated even more Yet, Pampers were “consumed” at the same steady rate What explains the variability?

4. At Hewlett-Packard Similar problem at HP – major printer manufacturer

5. Fluctuations at HP Some fluctuations at retailer level – understandable More fluctuations at reseller level Much greater fluctuations in the manufacturing division’s orders to the IC division

6. Fluctuations along the chain

7. Consumer sales are relatively stable The retailer’s orders show more variability The wholesaler’s orders show even more variability The manufacturer’s orders show much greater fluctuations

8. The bullwhip effect Distorted information from one end of the supply chain to another creates a fluctuation in the way the various entities behave The resulting variability in forecasts, orders and inventory levels is called the “bullwhip effect”

9. Learning Objectives Understand the “bullwhip effect” Learn what causes the effect Learn ways to counteract the bullwhip Have some fun with the beer game

10. What causes the bullwhip effect? Demand forecast updating Order batching Price fluctuation Rationing and shortage gaming

11. Demand forecast updating Forecasts are generally made using the exponential smoothing technique At each level in the supply chain, the input to the demand forecast is the orders from one level below in the supply chain As orders from the level below keep changing, so does your forecast Your forecast is the input to the forecast of the entity one level above As your forecasts vary, their forecasts vary even more

12. Order batching A retailer orders products in batches When demand comes in, the retailer does not order immediately, but accumulates demand and then orders again in batches This causes a constant ebb and flow

13. Price fluctuation On average, 80% of transactions in the grocery industry is “forward buy” Forward buying results in price fluctuations Also, there are price discounts, quantity discounts, coupons, rebates etc Hence customers buy in quantities that doesn’t reflect immediate needs How often have you bought an extra box of corn flakes or an extra bottle of juice because of a temporary price reduction?

14. Rationing and Shortage Gaming Scenario: Demand exceeds supply Manufacturer can ration product supply If total supply is only 50% of total demand, customers will receive only 50% of their order Knowing this, customers exaggerate their real needs when they order When demand cools, orders get cancelled Examples: Sales of DRAM chips in the 1980s; disappearance of HP Laserjet orders

15. Learning Objectives Understand the “bullwhip effect” Learn what causes the effect Learn ways to counteract the bullwhip Have some fun with the beer game

16. Counteracting the bullwhip Avoid multiple demand update forecasts Break order batches Stabilize prices Eliminate gaming in shortage situations

17. Avoid multiple demand order forecasts What causes multiple demand order forecasts? ◦ Forecast from one entity becomes input for higher-level entity ◦ Simply put, different entities in the supply chain work with different demand data To counteract ◦ Share data ◦ Create demand forecasts using same raw data

18. Avoid multiple forecasts (contd.) Tools & techniques Use point-of-sale data The actual sale data becomes the raw data for forecast updates along the system Electronic Data Interchange / Internet EDI or Internet web services ensures that the same data is shared across multiple entities at frequent intervals Computer-assisted ordering

19. Break order batches Orders involve paperwork and red tape Also companies offer differential pricing between full-truckload and less-than- truckload transportation How to counteract? EDI Truckloads with different products

20. Stabilize prices Problem Forward buying leads to price fluctuations Price discounting leads to uneven demand patterns How to counteract? Reduce frequency and level of wholesale price discounting Everyday Low Price / Value pricing strategy

21. Eliminate shortage gaming Problem Demand exceeds supply Suppliers order more to counteract lower supply How to counteract? Do no allocate products on the basis of orders alone Allocate in proportion to past sales records

22. Eliminate shortage gaming (contd.) Information sharing ◦ “Shortage gaming” arises due to lack of trust ◦ Sharing information can help overcome this Stop generous return policies! ◦ Penalties for returns to manufacturers; this ensures that retailers will not exaggerate needs, and later cancel orders

23. Summary

24. Learning Objectives Understand the “bullwhip effect” Learn what causes the effect Learn ways to counteract the bullwhip Have some fun with the beer game

25. The beer game Originally conceived at MIT A very good exercise in understanding the bullwhip effect The rules…

26. Setting the context The picture shows a simplified beer supply chain The arrows show the direction in which the beer flows Demand information flows in the opposite direction

27. The rules of the game You, the player, can play one of the four roles; you are the manager at the Retailer Wholesaler Distributor Factory The factory has access to unlimited amounts of raw materials, labor etc.

28. The rules (contd.) Each player has to work with the following parameters Order: this is the order that you have received from the next level down your supply chain A retailer’s orders are dependent on the perceived demand; a wholesaler’s order number is that which has been demanded by the retailer and so on. Inventory: the numbers in stock Backlog: unfulfilled orders from past week(s)

29. The rules (contd.) Inventory costs: For every item in the inventory, the holding entity (retailer etc) is charged $ 0.50 Backorder costs: For every item that is unfulfilled, the entity unable to fulfill the order is charged $ 1.00 It takes two weeks for an order information to move one level up the supply chain

30. The rules (contd.) An example: ◦ An order from the retailer reaches the wholesaler in week 2, the distributor in week 3, and the factory in week 4. ◦ Each entity tries to fulfill the order with the inventory on hand ◦ If not, it becomes a backlog ◦ It can take as many as 12 weeks to fulfill an order (retailer  wholesaler  distributor  factory  distributor  wholesaler  retailer)

31. The rules (contd.) The objective of the game ◦ To minimize the total supply chain cost (i.e. inventory costs + backorder costs) Let’s play the game!

32. Your thoughts Which role did you play? What were your individual costs? What was the total supply chain cost? Share your thoughts about the game What could have helped you bring down the costs?

33. Next week… In class Beer Game