1. Customer Insights Alternative Heating Sources Detailed Report December 2009

2. Providing an Integrated Point of View! 2 Methodology This survey was conducted by Harris Interactive via its National Quorum SM telephone omnibus service. Specifically, this study was conducted: –By telephone within the United States –Between December 16 and 20, 2009 –Among a nationwide cross section of 1,020 adults (aged 18 and over). Figures for age, sex, race, and region were weighted where necessary to bring them into line with their actual proportions in the population. –Respondents were not given incentives to participate in survey Results are provided for the overall sample and by census region. The results for the overall sample have a sampling error of +/-3 percentage points at a 95 percent certainty.

3. Providing an Integrated Point of View! 3 Gas or wood burning fireplaces tend to be the number one alternative heating source that respondents are currently using. QE1 - Please rank the alternative heating sources in order of how often you are CURRENTLY USING them, with the one you are currently using the most ranked first Base: Total (1022) Type of alternative heating source currently using - Ranked

4. Providing an Integrated Point of View! 4 Gas or wood burning fireplaces and electric space heaters will be used most to heat homes this the upcoming winter. QE2 - Regarding these same alternative heating sources, please rank them in order of how often you PLAN TO USE them to heat your home in the coming winter months, with the one you plan to use the most ranked first. Base: Total (1022) Type of alternative heating source planned to use to heat their home in the coming winter

5. Providing an Integrated Point of View! 5 Sixty-one percent of the respondents alternative heating sources tend to be 3 years or older mostly due to gas or wood burning fireplaces or electric space heaters QE5 - How old is the… that you currently use? Base: Total (649) Age of alternative heating source currently being used

6. Providing an Integrated Point of View! 6 QE6 - Do you still have the owner’s manual for the… that you currently use? Base: Total (649) Percentage of those who have the owners manual for the alternative heating source currently being used Fifty-three percent of the respondents still have the owners manual to their alternative heating source. A significantly higher proportion of those living in the Midwest claim to have retained their owners manual. B/C/D/E = Statistically significant at the 95% confidence level Base: Total (649) * = Small sample size

7. Providing an Integrated Point of View! 7 About two-thirds of the respondents claim they are planning to use their heating source about the same or more often compared to last year. QE7 - Compared to a year ago, do you use your… more or less often? Base: Total (649) Frequency of those currently using their alternative heating source versus a year ago

8. Providing an Integrated Point of View! 8 Respondents plan to save, on average, approximately $474 each winter by using their alternative heating sources. Those in the Midwest plan to save $644. Estimate of how much money will be saved each winter QE8 - Please enter an estimate of how much money you think you will save each winter by using alternative heating sources. Base: Total (738) B/C/D/E = Statistically significant at the 95% confidence level * = Small sample size

9. Providing an Integrated Point of View! 9 One in four respondents have their chimney inspected less often than once every 4 years. Respondents in the Northeast tend to have theirs inspected more than once a year, potentially due to colder climates. QE9 - How often do you have your chimney inspected by a professional chimney sweep? Base: Total (397) Time frame for having chimney inspected by a professional

10. Providing an Integrated Point of View! 10 QE10 - Do you burn firewood that hasn't dried out an entire year? Base: Total (336) Percentage who burn firewood that hasn’t dried out an entire year Respondents typically do not burn firewood that has not been dried out.

11. Providing an Integrated Point of View! 11 Base: Total (336) QE11 - Do you burn paper in the fireplace, fireplace insert or wood or pellet stove that you use? Percentage who burn paper in the fireplace, fireplace insert or wood or pellet stove Respondents claim they typically do not burn paper in the fireplace, fireplace insert, or wood / pellet stove.

12. Providing an Integrated Point of View! 12 Base: Total (397) QE12 - For the fireplace, fireplace insert or wood or pellet stove that you use/plan to use, do your vent pipes extend at least 3 feet above the roof? Percentage who's vent pipes extend at least 3 feet above the roof Most respondents extend their vent pipes at least 3 feet above the roof.

13. Providing an Integrated Point of View! 13 Base: Total (318) QE13 - Do you use/plan to use an extension cord with your electric space heater? Percentage who use/plan to use an extension cord with electric space heater About 90% of respondents say they do not use or plan to use an extension cord with their electric space heater.

14. Providing an Integrated Point of View! 14 QE14 - Have you ever refueled your gas space heater inside your home? Please only consider inside your living quarters, not an area like a garage. About 90% of respondents claim they have not refueled their gas space heater inside their home. Base: Total (164) Percentage who have refueled gas space heater inside home

15. Providing an Integrated Point of View! 15 About 2/3 respondents say they either turn off or plan to turn off their space heaters when they go to bed. QE15 - Do you turn off/plan to turn off your space heater when you go to bed? Base: Total (429) Percentage who turn off/plan to turn of space heater when going to bed

16. Providing an Integrated Point of View! 16 Forty percent of the respondents have had their space heater tested by Underwriters Laboratories (UL). Sixty-two percent of those respondents were located in the Midwest. QE16 - Has your space heater been tested by Underwriters Laboratories (UL)? Base: Total (337) Percentage who’s space heater has been tested by Underwriters Laboratories (UL) B/C/D/E = Statistically significant at the 95% confidence level Base: Total (337) * = Small sample size

17. Providing an Integrated Point of View! 17 QE17 - How often do you check the batteries in your smoke detectors? A majority of respondents check the batteries in their smoke detector at least once a year. Base: Total (1022) Frequency of checking batteries in smoke detector

18. Providing an Integrated Point of View! 18 QE18 - How often do you check the batteries in your carbon monoxide detectors? Thirty-eight percent say they don’t even have a carbon monoxide detector (Nationwide believes this percentage could be higher because some people don’t want to admit they don’t own carbon monoxide detectors). Base: Total (1022) Frequency of checking batteries in carbon monoxide detector

19. Providing an Integrated Point of View! 19 Most respondents have never used their oven to heat their kitchen. QE19 - Have you ever used your oven to heat the kitchen? Base: Total (1022) Percentage who have heated kitchen with their oven