1. VON IN 2001

2. VON - IN THE BEGINNING Incorporated by Royal Charter 28 December 1897 Registered Charity Began with four local Branches providing visiting nursing services Halifax, Montreal, Toronto, Ottawa

3. Branches 57 Employees Service Providers 6,984 Admin & Support 1,134 Volunteers Service Volunteers15,223 Volunteer Coordinators 78 Board and Committee Members 1,342 Programs & Services 50 + Serving 1,300 communities across Canada VON - TODAY

4. VON PROGRAMS Visiting Nursing Health Promotion Support Services

5. VON PROGRAMS Nursing Services Footcare Cancer Clinic Enterostomal Therapy Palliative Care Reproductive Services Mental Health Services Support Services Children’s Services Crisis Services Occupational Health Personal Support/ Homemaking/Home Support Services Respite Care Day/Day Away Programs Health Promotion/ Education

6. VISITING NURSING 3.8 million visits per year Provide long term care - namely disabled, chronically ill and the frail elderly Provide acutely or terminally ill requiring complex care, high tech procedures, or palliative care

7. HEALTH PROMOTION Clinics –Footcare –Primary Health Care –Child Health –People in Crisis Occupational Health Nursing Health Education/Counselling

8. SUPPORT SERVICES Adult Day Programs Homemaking Meals on Wheels Volunteer Visiting Respite Care

9. STRUCTURE National Board of Directors composed of twenty-one members elected by the Members of the Corporation (Branches) - majority of members have an affiliation with a VON Branch –Responsible for setting the strategic direction for the organization and approving the national budget. –Setting national standards, policies and procedures adhered to by all Branches throughout the country.

10. STRUCTURE All Branches separately incorporated with own governance boards –Board composed of local community residents –Responsible for setting the strategic direction of the local branch in response to the needs of their communities and in support of the overall direction of the VON organization nationally, and approving the local budget.

11. NURSING SERVICES General Visiting Nursing Program - RN; RPN/LPN Shift Nursing - RN; RPN Respiratory Care Hemeodialysis CAPD IV for Hydration or medication Port-A-Cath Subcutaneous Infusion Pump TPN Continence Care Acquired Brain Injury Care Hospital Liaison Diabetes Clinic In-Home Paramedical Assessments Case Management Services

12. FOOTCARE Footcare Clinics Footcare in-Home Footcare Facilities Footcare Courses for Nurses CANCER CLINIC Chemotherapy, Cancer Clinic

13. ENTEROSTOMAL THERAPY Enterostomal Therapy - In-Home Enterostomal Therapy Facilities Consultation Services PALLIATIVE CARE Specialized Palliative Care Palliative Care Volunteer Program

14. REPRODUCTIVE SERVICES Reproductive Health Clinics Prenatal Education Post Natal Care Adolescent Parent Education Program MENTAL HEALTH SERVICES Mental Health Program Mental Health Clinic

15. CHILDREN’S SERVICES Acute Paediatric Care Developmentally Challenged Paediatric Medically Fragile Paediatric Mildly Ill Child Program Child Health Clinic Pre School/School Health Program Safe Kid Program

16. CRISIS SERVICES Crisis Intervention Family Violence Intervention Course Shelter for Abused Women OCCUPATIONAL HEALTH Occupational Health Workplace Hazardous Materials Information Course

17. PERSONAL SUPPORT/ HOMEMAKING/ HOME SUPPORT SERVICES Companion Services Companion and Homemaking Services Companion, Homemaking and Personal Care Services Shift Care for Home Support Services

18. RESPITE CARE In-Home Respite Care - General In-Home Respite Care - Palliative Facility Respite Care DAY/DAY AWAY PROGRAMS Adult Day Program Alzheimer Day Program

19. SUPPORT SERVICES Home/Yard Maintenance Self-Help Support Groups Volunteer visiting Volunteer Transportation Information and Referral Services Home Sharing Program Daily Telephone Contact Meals on Wheels Wheels to Meals/Luncheons Club

20. HEALTH PROMOTION/ EDUCATION Wellness/Health Promotion/Health Maintenance Clinics First Aid Course, C.P.R. Back Education Diabetes Education Program Home Health Aid/PSW/PCW Training Program Pre Retirement Courses Senior Exercise/Fitness Program Seniors Health Counselling

21. DELIVERY OF SERVICES Services delivered by: –Health Care Professionals –Volunteers Funding: –Government and Business Contracts –Fee for Service –Grants –Donations

22. SERVICE DELIVERY Referral Assessment –Frequency of Visits –Cost/Fee Planning Implementation/Provision Ongoing Evaluation of Care

23. CHALLENGES External Competition Human Resources - Recruitment & Retention Financial Viability Health Care Restructuring Technology

24. VON’S RESPONSE Reorganize Revitalize our relationships Improve our performance Renew our Charitable Efforts –Community Development –Development and Enhancement of Volunteer Role