1. Client Management

2. Introduction In a typical organization there are a lot of client machines used for day to day operations Client management is a necessary tasks: –Installing and updating software –Patch installation –Troubleshooting and Recovery from faults When a company getting large it is a tedious task to do such management without appropriate tools Now there are client management software that can help to provide such services more effectively Altiris is an example of such software used also in CE

3. Why we need client management software

4. Client Management Suit

5. Deployment solution Used for –New PC deployment –Hardware refresh –OS migration Create single standard image Hands-off desktop deployment Data and Settings migration

6. Deployment and Configuration Aim is to ease OS and Software installations and configuration This is done with a variety of tools and service: –Boot image –Software packaging

7. A sample scenario Bob is a new hire in sales department and needs a new laptop Sally in IT department orders a laptop, hands over it to Bob and says “Simply plug- it in” With deployment features Sally have a Base Image of all the files from a base machine

8. Boot and Software packages on a Server

9. Management and Support Sally needs to support client computers through the network. She sets up a Altiris client on Bob’s machine which monitors it When a problem occurs Sally can see the detail of Bob’s machine like the installed software, hardware and network settings so that she have a better understanding of the problem and how to fix it.

10. Detail information of a client machine

11. Software troubleshooting Bob on road uses VPN to connect to the company network He realizes that CRM package does not work properly and ask sally to fix it. Having a tool (Carbon Copy) enables sally to remotely control Bob’s computer and investigate the problem Next figure shows this situation

12. Troubleshooting

13. Sally founds out that a patch to CRM package solves the Bob problem. Also to prevent other clients experiencing the similar problem packages the patch and distribute it to the client machines with the help of console Next image shows this situation

14. Distribution of updates

15. Effective patch management

16. Planning and assessment Statistical view of the client machines

17. Planning and Assessments (2) Tracking application usage Usage: Uninstall un-necessary software from a client machine and use the license for another machine

18. Backup and recovery Having snapshots of the client files stored in a server

19. Backup and recovery (2) Restoring a file Full system restore lets to recover a client to its state before a hardware crash for example a hard disk crash

20. Migration Upgrading to a new OS version It is a tedious handy work: –Backing up client data –Software settings –Personality settings (e.g. desktop wallpaper, font settings, etc.) A client management system will help in migration to reduce such efforts

21. References Altiris.com