1. UNC FIT Business Process Improvements UNC Financial Systems Conference April 16, 2012

2. Page 2 BACKGROUND AND PURPOSE Gwen Canady UNC FIT Project Management Officer UNC FIT: Business Process Improvements

3. Page 3 UNC FIT: Business Process Improvements Business Process Improvements: UNC FIT Approach ► Risk Assessment ► Business Process Standards ► Key Performance Metrics

4. Page 4 UNC FIT: Business Process Improvements ► Internal Control Assessments ► Compliance and Monitoring ► Collaboration with OSC and OSA

5. Page 5 2012 CAMPUS MONITORING VISITS UNC FIT: Business Process Improvements Lynne Sanders Associate Vice President for Finance Cliff Flood Capital Assets Process Lead Autumn Carpenter Student Accounts Process Lead

6. Page 6 UNC FIT: Business Process Improvements Existing Process Areas ► General Accounting ► Contracts & Grants ► Financial Aid New Process Areas ► Capital Assets ► Student Accounts

7. Page 7 UNC FIT: Business Process Improvements Summary of Observations – General Accounting ► General Observations and Issues Identified ► KPI Reporting

8. Page 8 UNC FIT: Business Process Improvements Summary of Observations – Contracts and Grants ► General Observations and Issues Identified ► KPI Reporting

9. Page 9 UNC FIT: Business Process Improvements Summary of Observations – Financial Aid ► General Observations and Issues Identified ► KPI Reporting

10. Page 10 UNC FIT: Business Process Improvements Summary of Observations – Capital Assets ► General Observations ► Issues Identified ► KPI Reporting ► New Initiatives

11. Page 11 UNC FIT: Business Process Improvements Summary of Observations – Student Accounts ► General Observations ► Issues Identified  Interest and late payment penalties  Student and Parent Plus Borrower authorization procedures  Banner and People Soft access reviews.  Statement of Public Support ► KPI reporting ► Student Accounts FIT team follow up items  Examples: Collections to AG’s office, SEDCA- OSBM File Transfer

12. Page 12 UNC FIT: Business Process Improvements Opportunities Identified for System-Wide Improvements ► Partnership with Attorney General’s Office Portal / Integration Efficiencies Consistency of Collection Referrals ► Partnership with Office of State Budget and Management Set-off Debt Policy & File Sharing ► Partnership with Office of State Auditor Fully Depreciated Assets Guidance ► UNC Tax Guidance ► Other Possibilities

13. Page 13 QUESTIONS UNC FIT: Business Process Improvements

14. Page 14 Gwen Canady UNC FIT Project Management Officer gcanady@northcarolina.edu Lynne Sanders Associate Vice President for Finance slsanders@northcarolina.edu Cliff Flood Capital Assets Process Lead jcflood@northcarolina.edu Autumn Carpenter Student Accounts Process Lead acarpenter@northcarolina.edu Contact Information