1. Template v7 January 30, 2013 1 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 1 LN: v10.4 Usability Enhancements in Service Overview Rollout training Campus Course Code: 02_0021040_EEN0453_ELN July 2014 Gerrit Willem Slotman, Senior Business Analyst, gerritwillem.slotman@infor.comgerritwillem.slotman@infor.com

2. Template v7 January 30, 2013 2 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Agenda Service Contracts Model/Structure versus Physical Serialized Item Physical Breakdown Screen Configuration Depot Repair – Work Order Demo Summary

3. Template v7 January 30, 2013 3 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 3 Service Contracts

4. Template v7 January 30, 2013 4 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Service Contracts – Situation in 10.3

5. Template v7 January 30, 2013 5 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Service Contracts – Situation in 10.4

6. Template v7 January 30, 2013 6 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 6 Structure versus Physical

7. Template v7 January 30, 2013 7 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Structure vs Physical - Examples

8. Template v7 January 30, 2013 8 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 8 Screen Configuration Work Order in Depot Repair

9. Template v7 January 30, 2013 9 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Screen Configuration – Work Order LN 10.3LN 10.4

10. Template v7 January 30, 2013 10 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 10 Demo Service Contracts – Physical vs Structure – Screen Configuration

11. Template v7 January 30, 2013 11 Copyright © 2013. Infor. All Rights Reserved. www.infor.com 11 Summary Usability Enhancements in Service

12. Template v7 January 30, 2013 12 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Summary: Usability is a requirement for each release Usability enhancements in LN 10.4 Service: Service Contracts Screen Configuration Depot Repair – Work Orders Structure versus Physical: Example: Building (S) – Floors (S) – Rooms (S) – Computers (P)

13. Template v7 January 30, 2013 13 Copyright © 2013. Infor. All Rights Reserved. www.infor.com