Download presentation
Presentation is loading. Please wait.
Published byAmbrose Grant Modified over 9 years ago
1
Email Etiquette (Netiquette)
2
What is Netiquette? We expect other drivers to observe the rules of the road. The same is true as we travel through cyberspace. Netiquette - network etiquette or Internet etiquette We expect other drivers to observe the rules of the road. The same is true as we travel through cyberspace. Netiquette - network etiquette or Internet etiquette
3
Why is Email Etiquette Important? We interact more and more with the written word all the time Without immediate feedback from the reader, it’s easy to be misunderstood Email is still a formal correspondence We interact more and more with the written word all the time Without immediate feedback from the reader, it’s easy to be misunderstood Email is still a formal correspondence
4
The Basics Think twice about whether or not the content of your email is appropriate for virtual correspondence - once you hit Send, anyone might be able to read it Respond to emails within the same time span you would a phone call Use a professional font, not decorative Be cautious about sending personal information Think twice about whether or not the content of your email is appropriate for virtual correspondence - once you hit Send, anyone might be able to read it Respond to emails within the same time span you would a phone call Use a professional font, not decorative Be cautious about sending personal information
5
Subject Should be meaningful Should give your reader an idea of the content of the email Should be appropriate, because anyone can look at the subject, even if the recipient chooses not to open the message For example: Confidential: Sale numbers for October When changing the subject, start a new message Should be meaningful Should give your reader an idea of the content of the email Should be appropriate, because anyone can look at the subject, even if the recipient chooses not to open the message For example: Confidential: Sale numbers for October When changing the subject, start a new message
6
Responding Respond in the same time frame you would respond with a phone call Be conscious of responding to the sender or Reply to all Do not overuse Reply to all Be conscious of your recipient Don’t expect an immediate response Respond in the same time frame you would respond with a phone call Be conscious of responding to the sender or Reply to all Do not overuse Reply to all Be conscious of your recipient Don’t expect an immediate response
7
Tone Write in a positive tone When I complete the assignment versus If I complete the assignment Avoid using negative words Words that begin with “un, non, or ex” or end with “less” Use smiles, winks ;-) and other graphical symbols only when appropriate Use contractions to add a friendly tone Use please and thank you Write in a positive tone When I complete the assignment versus If I complete the assignment Avoid using negative words Words that begin with “un, non, or ex” or end with “less” Use smiles, winks ;-) and other graphical symbols only when appropriate Use contractions to add a friendly tone Use please and thank you
8
Content Check your grammar and spelling Use proper structure and layout Be efficient Emails that get to the point are much more effective Address all the questions or concerns to avoid delays Read the email before you send it Plz Don’t Abbrvt. Try to keep the email brief (one screen length) Check your grammar and spelling Use proper structure and layout Be efficient Emails that get to the point are much more effective Address all the questions or concerns to avoid delays Read the email before you send it Plz Don’t Abbrvt. Try to keep the email brief (one screen length)
9
Content Don’ts Use sarcasm or rude jokes Respond if you are upset. Take some time to cool off and consider appropriate response. Attach unnecessary files Use CAPITALS Leave out the message thread Use long sentences Leave irrelevant information Use sarcasm or rude jokes Respond if you are upset. Take some time to cool off and consider appropriate response. Attach unnecessary files Use CAPITALS Leave out the message thread Use long sentences Leave irrelevant information
10
Attachments When you are sending attachments, include in the email the filename, and what it contains Attached: “Project3Proposal.doc” with my proposal. Consider sending files in rich text format (rtf) or portable document format (pdf) to ensure compatibility Attachments often carry viruses When you are sending attachments, include in the email the filename, and what it contains Attached: “Project3Proposal.doc” with my proposal. Consider sending files in rich text format (rtf) or portable document format (pdf) to ensure compatibility Attachments often carry viruses
11
Signature Identify yourself Keep it short Ensure a quote or tagline is appropriate for everyone to see Identify yourself Keep it short Ensure a quote or tagline is appropriate for everyone to see
12
What’s in a Name? What does your email address say about you? Should be appropriate to the audience Consider a second address for professional use Consider your first initial and last name What does your email address say about you? Should be appropriate to the audience Consider a second address for professional use Consider your first initial and last name
13
Your Email Address Certain e-mail providers have connotations Your own domain and Gmail are always a safe bet School email is also a great provider Yahoo, Yahoo, MSN and AOL have older connotations Certain e-mail providers have connotations Your own domain and Gmail are always a safe bet School email is also a great provider Yahoo, Yahoo, MSN and AOL have older connotations
14
Spam Don’t reply to spam Replying confirms that the address is ‘live’ Don’t reply to spam Replying confirms that the address is ‘live’
Similar presentations
© 2024 SlidePlayer.com Inc.
All rights reserved.