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Lambeth Housing Management Structure Charts July 2015

Published byMelina Palmer Modified over 9 years ago

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Presentation on theme: "Lambeth Housing Management Structure Charts July 2015"— Presentation transcript:

1 Lambeth Housing Management Structure Charts July 2015
RESTRICTED 1

2 Chief Executive’s Office
Neil Wightman Director of Delivery Housing Management Director of Resources Director of Housing Services Head of Repairs (Interim) Head of Capital Delivery 2

3 Chief Executive’s Office Michelle Boyce (Acting)
Head of CEO Office Housing Management Executive Support Officer Executive Support Officer Executive Support Officer Executive Support Officer

4 Resources HUMAN RESOURCES Vacant Stephen Davies Director of Resources
Head of HR and OD HR Business Partner HR Business Partner Organisation Learning & Development Manager HR Advisor (FTC) HR Advisor Organisation Learning & Development Officer HR Trainee Officer (FTC) HR Officer Business Support Assistant Apprentices (FTC)

5 Resources Communication Vacant Marek Effendowicz Director of Resources
Head of Communications Senior Communications Officer Communications Officer Communications Officer

6 GOVERNANCE AND RESIDENT ENGAGEMENT
Resources Vacant Director of Resources GOVERNANCE AND RESIDENT ENGAGEMENT Governance & Resident Engagement Manager Resident Engagement Officer Resident Engagement Officer Business Administration Apprentice (FTC)

7 Resources FINANCE RESTRICTED 7 Jem Bowen Head of IT
IT Business Partner IT Business Partner Senior IT Business Partner IT Training Officer Data Officer IT Business Partner (Technical) ICT Technical Resources Management Information & Data Manager AM&PM Project Manager (Capital Delivery) Technical Business Analyst (HOS) FTC AM&PM Project Technical Business Analyst (CD) IT Support Officer RESTRICTED 7

8 PERFORMANCE & PLANNING
Resources PERFORMANCE & PLANNING Mark Healy Head of Performance and Planning Performance Improvement Manager Vacant Programme Management Office (PMO) Manager Research and Business Planning Manager Performance Improvement Officer Business Administration Trainee (FTC) RESTRICTED 8

9 Resources FINANCE Patrick Pedder Head of Finance Capital Accountant
Income & Capital Finance Manager Capital Accountant Delegated Budgets Finance Manager Finance Manager Trainee Accountant Management Accountant Property Services Mgt Accountant Housing Management Financial Accountant Payments Team Leader Finance & Payments Officer Finance Officer (LTS) Finance Officer Finance Officer Finance & Payments Officer

10 Housing Services 10 SERVICE IMPROVEMENT Director of Housing Services
Head of Service Improvement Customer Response Manager Service Improvement Officer Service Improvement Manager (Call Handling) CSM Programme Manager ICT Technical Resource Service Improvement Officer (Call handling) Customer Response Assistant Improvement, Review & Compliance Officer Improvement, Review & Compliance Officer Technical Business Analyst (CSM) Business Architect Project Business Expert (CSM) 10

11 Housing Services 11 NORTH AREA RESTRICTED Cedric Boston
Director of Housing Services NORTH AREA Tim Fairhurst Area Housing Manager (North) SMG3 HS012 Vacant (0.5) Business Support Officer (0.5) Executive Support Officer Estate Services Administrator Area Customer Services Manager Estate Services Manager Tenancy Enforcement Manager Estate Housing Officer Resident Participation Officer Area Voids Properties Manager Principal Customer Service Officer - Reception Customer Service Manager Area Disrepair Officer Vacant NASBO Officer Customer Service Ass App (FTC) Area Caretaking Manager Customer Service Officer Resident Support Officer Customer Service Assistant Customer Service Assistant Caretaking Supervisor Tenancy Enforcement Officer Solutions Team – CSA Customer Service Assistant Customer Service Assistant (FTC) Estate Services Assistant Customer Service Assistant 11 RESTRICTED

12 Estate Housing Officer
Housing Services CENTRAL AREA Cedric Boston Director of Housing Services Estate Pride Project Manager Estate Pride Project Officer Landscape Architect Programme Manager Executive and Business Support Officer Paul Webb Area Housing Manager (Central) Executive and Business Support Officer Area Customer Services Manager Tenancy Services Manager Estate Services Manager Estate Services Administrator Tenancy Management Officer Resident Participation Officer Area Voids Manager Customer Service Manager Area Disrepair Officer Area Caretaking Manager Estate Housing Officer Tenancy Enforcement Officer X3 Customer Service Officer X6 Resident Support Officer Customer Service Assistant X4 Caretaking Supervisor Solutions Team Customer Service Assistants X3 Customer Service Assistant Customer Service Assistant App (FTC) Estate Services Assistant X 4 Customer Service Assistant RESTRICTED 12

13 Customer Service Assistants
Housing Services SOUTH AREA Cedric Boston Director of Housing Services Idoya D’Cruze Area Housing Manager (South) Executive Support Officer Business Support Officer Resident Participation Officer Area Customer Services Manager Area Disrepair Officer Tenancy Enforcement Manager Estate Services Manager Estate Services Administrator Resident Support Officer Estate Housing Officer NASBO Officer Area Voids Properties Manager Principal Customer Services Officer – Reception Customer Service Manager Tenancy Enforcement Officer Area Caretaking Manager Customer Service Assistants Customer Service Assistant Customer Service Officer Customer Service Assistant Caretaking Supervisor Customer Service Assistants Solutions Team Customer Service Assistants Customer Service Assistant Estate Services Assistant Customer Services Assistant Customer Services Assistant APP (FTC) RESTRICTED 13

14 Principal Income Officer
Housing Services CENTRAL INCOME TEAM Cedric Boston Director of Housing Services Paul Williams Head of Rent Collection Business Development Manager Principal Income Officer Area Income Team Manager (North) Area Income Team Manager (Central) Area Income Team Manager (South) Administrative Services Team Leader Parking & Garages Team Manager Welfare Reform Manager Admin Assistant App (FTC) Housing Benefits Assessment & Liaison Officer Income Officer Income Officer Income Officer Garages Technical & Repairs Officer Income Assistant Welfare Solutions Officers Income Assistant Parking Support Officer Employment Coordinator Income Officer Income Assistant (FTC) Parking & Garages Officer Project Officer (Employment & Advice)

15 HOME OWNERSHIP SERVICES
Housing Services Cedric Boston Director of Housing Services HOME OWNERSHIP SERVICES Executive Support Officer Lisa Keating Head of Home Ownership Services Leasehold Resident Engagement Officer See next page for Customer Service & Sales Team Leasehold Manager (Collections) Collections Project Manager LH Manager (Consultations) MW Project Manager MW Project Manager Team Leader (Collections) Customer Services Assistant Team Leader (Consultation) Income & SC Accountant Patrick Pedder Head of Finance L/Customer Service Assistant Major Works Coordinator Major Works Coordinator SC Calculation Team Leader MW Coordinator Service Charge Coordinators Service Charge Calculations Officer MW Coordinator (Capital Works) Service Charge Co-ordinator (URH)

16 HOME OWNERSHIP SERVICES
Housing Services HOME OWNERSHIP SERVICES Lisa Keating Head of Home Ownership Services Leasehold Manager (Customer Services & RTB) Leasehold Customer Service Assistant Team Leader (Customer Service & RTB) Service Charge Coordinator Legal Instructing Officer SC Customer Service Team RTB Officer Property Sales Team

17 Business Support Officer
Property Services Contract Management Gary Mitchell Head of Repairs Contract Manager Procurement Officer Contract Management Officer Contract Management Officer Business Support Officer 17 RESTRICTED

18 Property Services Neil Wightman ASSET MANAGEMENT
Director of Delivery Housing Management ASSET MANAGEMENT Gary Mitchell Head of Repairs Area Asset Manager (North) Executive Support Officer Area Asset Manager (Central) Business Support Officer Area Asset Manager (South) Executive Support Officer Area Responsive Repairs Manager Cost Manager/ Quantity Surveyor Area Responsive Repairs Manager Cost Manager/ Quantity Surveyor Cost Manager/ Quantity Surveyor Area Responsive Repairs Manager Patch Surveyor Senior Surveyor Senior Surveyor Senior Surveyor Business Support Officer Patch Surveyor Patch Surveyor Business Support Officer Business Support Officer Patch Surveyor Business Support Assistant Business Support Officer Business Support Officer Patch Surveyor

19 Head of Capital Delivery Team
Capital Works Team Capital Delivery Team Sue Gomer Head of Capital Delivery Team Project Coordinator Roselyn Unegbu Head of Programme Delivery Cost Manager/ Quantity Surveyor Asset Planning and Programme Manager Capital Programme Manager Occupational Therapist Quantity Surveyor Asset Strategy Officer Data Input Officer 19 RESTRICTED

20 Capital Works Team Central Area Team
Capital Delivery Team Roselyn Unegbu Head of Programme Delivery Business Support Officer Senior Project Manager Clerk of Works Business Support Officer Programme Manager Clerk of Works Project Manager Project Manager Project Manager Project Officer Project Manager Technical Ispector Project Officer Project Officer Customer Liaison Officer Project Officer Customer Liaison Officer Customer Liaison Officer Customer Liaison Officer

21 Capital Works Team North Area Capital Works Team North Area
Capital Delivery Team Roselyn Unegbu Head of Programme Delivery Clerk of Works Business Support Officer Senior Project Manager Project Support Officer/ Leasehold Liaison Officer Project Manager Project Manager Project Manager Project Officer Project Officer Project Officer Customer Liaison Officer Customer Liaison Officer Customer Liaison Officer

22 Capital Works Team South Area
Roselyn Unegbu Head of Programme Delivery Project Manager Senior Project Manager Clerk of Works Project Manager Business Support Officer Project Manager Project Manager Project Officer Project Officer Project Officer Customer Liaison Officer Customer Liaison Officer Customer Liaison Officer Customer Liaison Officer

23 Head of Capital Delivery Team
Property Services TECHNICAL SERVICES Sue Gomer Head of Capital Delivery Team (Interim) Jacqui Alexander Head of Technical Services Manager Executive Support Officer Project Officer (Electrical) Project Officer (Mechanical) Maintenance Team Manager Customer Liaison Officer Principal Electrical Engineer Principal Heating & Water Engineer Gas Servicing Team Leader Senior Structural Engineer Electrical Engineer Heating Engineer Gas Servicing Officer Heating Inspector Assistant Structural Engineer Lift Engineer Water Quality Officer Business Support Officer Gas Servicing Officer Lift Engineer Gas Servicing Engineer Apprentice (FTC) Business Support Officer RESTRICTED

24 Property Services HEALTH & SAFETY Jacqui Alexander James Lowe
Head of Technical Services Manager Senior Health & Safety Advisor James Lowe Head of Health & Safety (Acting) Facilities Manager Fire Safety Advisor CDM Adviser & Asbestos Co-ordinator/Manager Health & Safety Advisor Health & Safety Advisor Business Support Officer Fire Risk Assessor Asbestos Safety Advisor Business Support Officer App Fire Risk Assessor

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