1. On-line meeting: CCFC implementation challenges and supports August 2014 Hosted by: The Family Institute for Education, Practice & Research The online meeting will begin shortly. Thank you for your patience. For audio access, please call 1-800-244-9194, then enter code: 990024# For any technical difficulties, please call 585-732-4040

2. Agenda QIT purpose and functions Context: Common experiences of consumers and practitioners Sharing successes, addressing challenges, and how the Family Institute can help Q & A, discussion

3. Quality Improvement Team (QIT) (Establish and empower appropriate staff to coordinate efforts to get a program up and running) A QIT is created for the purpose of designing, promoting and supporting a specific service within a program. The members should include each of the following: – An executive administrator with authority to support needed changes in the organization – A clinical supervisor who will oversee the implementation of family services – Any additional staff person(s) who will assist with the implementation of family services such as data submission, intake coordination, etc.

4. What is the job of the Family Services QIT ? To coordinate with specific staff that will spearhead the development and implementation of the CCFC model within the program To brainstorm, plan and make decisions on the following types of issues: Logistics of the QIT meetings; who will be the “go to” person? Should all staff be implementing CCFC with their own caseloads? Should CCFC introduction be a part of the intake process? What is the ultimate goal of our program when it comes to CCFC and working with families? If practitioners are having challenges with implementation, how will our program leadership best support them? How will the QIT assist with the CCFC roll out? What are the best ways to supervise and support our staff? How do we create opportunities for case discussions and brainstorming? How do we create opportunities for people to “compare notes” about things that work and things that don’t work (e.g., engagement)?

5. Context: Common Experiences of Consumers (and Practitioners) Consumers are angry/frustrated with families and don’t want involvement Initially, there simply are no “family members” Consumers want their families involved only in specific ways Consumers sometimes don’t go to appointments, and have nobody supporting them to do so Consumers are worried family involvement will take away their own control “Burned bridges” Families and consumers both really want to come together in goal-oriented, time-limited consultation meetings People are traumatized (consumer; family) Families say “no” to involvement if asked None of the 3 stakeholders (consumers, natural supports, and practitioners) have time to do something extra Practitioners are anxious because they are unsure how to involve families (in general), especially into the already established recovery plan goals Families don’t know how to be involved in helpful ways (so are either distant/detached or are involved in unhelpful ways)

6. Question : How do practitioners address these issues via CCFC? Answers : 1) Practical, semi-structured engagement and consultation process 2) Doing what we know (via research) helps in these situations Practitioners will typically want/need some type of support

7. CCFC – Service Delivery Approach How is your QIT/program organizing the way in which you deliver CCFC services to consumers in your program?

8. Challenges What’s one thing that is not going well regarding CCFC implementation in your program?

9. Success Stories and Lessons Learned What’s one thing that is going well regarding CCFC implementation in your program? What’s one lesson that your team/program would like to share with others to help other programs be even more successful with CCFC implementation?

10. Requests for the Family Institute Are there any specific and/or practical things that the Family Institute can do to assist your efforts?

11. Archived Webinars www.nysfamilyinstitute.org www.nysfamilyinstitute.org Beyond the 1 st CCFC – Next steps Family education about psychosis Problem solving approach Family Guidelines (using them with people) Integrating CCFC into the intake process

12. Other thoughts, issues or questions that you would like to discuss?

13. Thank you for being with us today The slides in this webinar will be made available on our website at www.nysfamilyinstitute.org www.nysfamilyinstitute.org Next webinar topic will be on PROS Billing and will be held on Tuesday, Sept. 9 th from 12:00pm-1:00pm and 3:00pm-4:00pm Have a good rest of your day!