1. Education Service GI Bill  Comparison Tool GI Bill  Feedback System Association of Veterans Education Certifying Officials Veterans Benefits Administration Robert M. Worley II Director, Education Service

2. benefits.va.gov/gibill GI Bill  Comparison Tool Overview Data Requirements Providing Feedback Reporting Data to the Users 2

3. benefits.va.gov/gibill GI Bill  Comparison Tool 3 Launched February 4, 2014 in response to Executive Order 13607 to implement and promote “Principles of Excellence” Streamlines information into an easy- to-use online tool Combines resources from more than 17 different web pages and three Federal agencies The tool provides information to calculate benefits and research approved programs –Tuition/fees –Housing allowance –Veteran indicators, i.e. Yellow Ribbon and GI Bill –Graduation and loan default rates

4. benefits.va.gov/gibill GI Bill  Comparison Tool Data Requirements 4 Data needs are met by extracting data from the following sources: o Web Enabled Approval Management System (WEAMS) o Department of Education Shopping Sheet o Department of Education Integrated Postsecondary Education Data System (IPEDS) o College Navigator *Data will be included in fully developed GI Bill Comparison Tool

5. benefits.va.gov/gibill GI Bill  Comparison Tool – How to Provide Feedback 5 The GI Bill  Comparison Tool supports the 2012 presidential executive order and the Improving Transparency in Education for Veterans Act of 2012. VBA welcomes feedback on the Comparison Tool and encourages all visitors to submit feedback by clicking on the ‘Feedback’ link located at the bottom of the tool’s page. Prior to launching the Comparison tool, School Certifying Officials (SCOs) provided feedback on the data outputs. Feedback If you experience technical issues or have feedback on how we can improve the GI Bill Comparison Tool, please send us an email at 223D.VBACO@va.gov with “Comparison Tool” in the subject line. Base on your feedback, we will be making quarterly updates to the GI Bill Comparison Tool. 223D.VBACO@va.gov Please note this email is only for website related issues, all questions regarding GI Bill benefits should be directed to the “Ask a Question” section of our website.

6. benefits.va.gov/gibill GI Bill  Comparison Tool - Reporting 6 GI BILL COMPARISON TOOL DATA Data Reported*JULY 13, 2014 Unique Visitors to Date 280,413 Page Views to Date 443,690 GI BILL COMPARISON TOOL: TOP U.S. SCHOOL SEARCHES American Public University Harvard University of Texas at Austin Arizona State University University of Washington

7. benefits.va.gov/gibill GI Bill  Comparison Tool – Highlights 7 Comparison Tool version 1.5 is planned for release within the next month. This version will provide the following information: GI Bill benefits calculator to provide precise information related to benefit payments and school costs Increased search functionality to allow users to search schools by state Additional school information on accreditation, Yellow Ribbon program, and Veteran support services Dr. Biden appeared on NBC’s “Today Show” to demo the GI Bill Comparison Tool on April 16 th

8. benefits.va.gov/gibill GI Bill  Feedback System Overview Intent Management and Accessibility Inside View of System Complaint Processing SAA Involvement School Involvement Reporting of VA Complaint Data 8

9. benefits.va.gov/gibill Launched on January 30, 2014 Provides a mechanism for receiving, processing, and referring complaints about educational institutions within VA and to other federal agencies Empowers individuals to report their experiences with educational institutions Beneficiaries eligible for or receiving VA educational benefits may submit their experience on behalf of someone else, or anonymously –Fraud –Use of deceptive and misleading practices –Failing to follow the “Principles of Excellence” The Feedback System will be used by VA personnel (VACO, ELR, and ECSS’s) and SAA personnel to track and manage cases submitted by individuals, coordinate with educational institutions, and provide feedback throughout the process with the complainant. GI Bill  Feedback System Overview 9

10. benefits.va.gov/gibill The Feedback System is intended for complaints directly related to “Principles of Excellence” These types of complaints should not involve or be concerned with the following: VA’s handing of education benefits, not the institution or employer Limitations imposed by law (i.e. break pay) VA policies VA claims processing Entitlement Eligibility Payments Debts These are referred to VA’s Right Now Web or GI Bill Hotline GI Bill  Feedback System - Intent 10

11. benefits.va.gov/gibill GI Bill  Feedback System 11

12. benefits.va.gov/gibill GI Bill  Feedback System – Inside View of the System 12

13. benefits.va.gov/gibill GI Bill  Feedback System – Inside View of the System 13

14. benefits.va.gov/gibill GI Bill  Feedback System – Inside View of the System 14

15. benefits.va.gov/gibill Routine complaints are reviewed and sent to schools to resolve and provide a written response back to VA Complaints are shared with the complainant to measure their satisfaction with the resolution Egregious or flagrant complaints will be directed to the Regional Program Offices (RPOs) to conduct a targeted risk-based review Complaints will be submitted to a central repository at Federal Trade Commission’s Consumer Sentinel Network where they are accessible by –Federal agencies –State agencies –Law enforcement Department of Justice Consumer Financial Protection Bureau GI Bill  Feedback System – Complaint Processing 15

16. benefits.va.gov/gibill State Approving Agency (SAA) Involvement: Institutional data is supplied from WEAMS to help keep information up to date and ELRs are promptly notified of changes –Approvals, suspensions, and withdrawals –Adopting standardized naming conventions Promote availability of the Principles of Excellence Complaint System for individuals eligible for or receiving VA education benefits Procedures under development for access to the complaint system and data for SAA’s in support of compliance survey activities Submit complaints Risk-Based Program Reviews Lash-Up with Accrediting Agencies. GI Bill  Feedback System and State Approving Agencies 16

17. benefits.va.gov/gibill Schools should adhere to the “Principles of Excellence” to provide high- quality student support and services for Veterans, Servicemembers and their eligible family members eligible for or receiving VA education benefits. Sign up for POE at principles.excellence@va.gov principles.excellence@va.gov VA requests schools: –Review the complaint –Provide a response to the complainant, as soon as, possible but no later than within 60 days of this notice via email to PROCESS.VBAVACO@va.gov using the following guidelines:PROCESS.VBAVACO@va.gov Respond to the complainant Use school letterhead Respond with a proposed resolution Reference the complaint case number Forward to VA within 60 days of the message GI Bill  Feedback System and School Involvement 17

18. benefits.va.gov/gibill Approximately 1,731 complaints submitted as of July 13, 2014 Active Complaints: 876 (51%) Invalid (Non-POE): 687 (40%) Pending: 74 (4%) Generated risk-based program reviews: 36 Top 3 Complaints Types Post-9/11 GI Bill Veterans Retraining Assistance Program (VRAP) Federal Financial Aid GI Bill  Feedback System – Complaint Data 18 Complaints by Issue Financial Issues (e.g. Tuition/Fee charges) 876 Other732 Quality of Education348 Refund Issues247 Recruiting/Marketing Practices197 Accreditation152 Change in degree plan/requirements144 Student Loans129 Grade Policy119 Transfer of Credits104 Release of Transcripts87 Post-graduation Job Opportunities80

19. benefits.va.gov/gibill Contact Us WEBSITE: www.benefits.va.gov/gibillwww.benefits.va.gov/gibill FACEBOOK: www.facebook.com/gibillEducationwww.facebook.com/gibillEducation TELEPHONE: 1-888-GIBILL-1 (1-888-442-4551) 19