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CORPORATE UPDATE AFRINIC 17 Anne-Rachel Inné. Team Work: activity plans, improvement of services Ongoing projects – ISO certification – Performance Management.

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Presentation on theme: "CORPORATE UPDATE AFRINIC 17 Anne-Rachel Inné. Team Work: activity plans, improvement of services Ongoing projects – ISO certification – Performance Management."— Presentation transcript:


2 Team Work: activity plans, improvement of services Ongoing projects – ISO certification – Performance Management System

3 Member Services H igh-level value services to AFRINIC’s members and stakeholders

4 Member Services team Member Services Manager IPv6 Program Application & Web Development Registration Service Members Liaison Training Policy Liaison

5 Member Services Improve services delivered to members in a timely and efficient manner Build and keep updated reliable and flexible members information database Complete data Integrity Improve tools supporting services delivered to members Improve IPv6 uptake within the community

6 Member Services Launched IPv6 World day for Africa in Mauritius (06 June 2012) and supported some countries local events Carried out the first AFRINIC members and Stakeholders survey 2012 from 8 th Oct to 19 Nov 2012. Developed some innovative tools that support services to members (e-voting, 6spot portal learning portal, etc.)

7 Member Services Complete data consistency (clean up of AFRINIC IP resources database) Completed the Extended Stats project for NRO operations Implemented abuse Contact Information policy AFPUB-2010-GEN-006

8 MS achievements to date 250+ attended the 5 IPv6 Webinars (3 in English and 2 in French) 500+ Engineers attended the IPv6 for Engineers Workshops 200+ Decision-makers participated in IPv6 for Managers workshops AFRINIC training Unit obtained the IPv6 Forum certification

9 MS achievements to date Completed French translation of HE IPv6 materials Registered 118+ new members (2012) Completed AFRINIC Welcome pack for new- members Drafted a review new member registration process proposal Completing the interface MyAFRINIC-PASTEL Billing tool

10 MS working on.. Recruiting additional IP Analysts for hostmaster queues. Implementing new members recruiting strategies to increase membership Cleaning up and updating member contacts information Developing Customer Relationship Management Tool (Member Information Management Project)

11 MS working on.. Improving the member Registration process Completing the IPv6 portal (6spot project) Developing new members IP resources management tools: Resource Inventory Automation, new WHOIS, WEIRDS, WHOWAS, New-member Registration Portal, etc.

12 IT & Engineering Department reliability, performance, security

13 IT & ENGINEERING in a nutshell Head of IT & Engineering Service Desk Infrastructure Applications Management Security & Risk Management Security & Risk Management

14 IT & ENGINEERING Enhance Information Technology Processes – Improve Service Delivery levels – Improve Change Management – Implement IT performance monitoring and – evaluation Enhance Resiliency Strategy – Virtualize server infrastructure. – Review of Disaster Recovery plan. – Articulate a Business Continuity Program.

15 IT & ENGINEERING Improve Systems Security – Enhance risk evaluation and management – Enhance security policies, standard and procedures Lay down foundations for ISO certifications – Define IT control objectives – Evaluate maturity level

16 IT & ENGINEERING Enhance Resiliency Strategy – Disaster Recovery Plan – MoU to be signed with Teraco (Cape Town datacenter) with Seacom (Mombassa datacenter) Egypt remains backup site Human resources – Two new staff joined the team 1 system administrator 1 network engineer

17 Engineering Projects RPKI – Working on implementing a new version with MAX LENGTH support as per RFC6482 – Upgrade the “Issue ROA” interface on MyAFRINIC to add more validation – Working on testing the UP/DOWN protocol – In process of acquiring HSMs

18 Engineering Projects DNSSEC – Fully operational since May 2012 – Some statistics: 51 DS records 26 distinct DS (i.e. having a distinct DNSKEY) 3 AFRINIC members with signed zones 47 DS with records 4 DS with records 0 DS records received from zonelets

19 Engineering Projects DNS Anycast – Service for our infrastructure and ccTLDs – More than 10 ccTLDs using the service now – Few still waiting for update at IANA level e-Voting – Platform deployment and integration into MyAFRINIC

20 Communications Provide timely and effective communication services to achieve AFRINIC’s mission

21 Team Communications Head of Communications PR Marketing PR Marketing Tech Communica tions Web Dev & Maintenance Designer Events Coordinator (to be hired) Events Coordinator (to be hired)

22 Communications Communications: internal, external PR and marketing – marketing AFRINIC through various strategies and platforms, branding Events and sponsorship – organise and manage meetings, sponsorships and relationships

23 Communications Technical communications: communiqués, reports, annual report, handouts, factsheets Web development and maintenance – websites Material designs

24 Achievements 2012 Two meetings – AFRINIC 16, Serekunda, The Gambia, AFRINIC 18, Khartoum, Sudan Visual rebranding – new logo, new colours, new website, new philosophy built on IPv6 and future of Internet Launch of Africa Internet Summit CTO meeting in Mauritius Fire Programme first award winner Mauritius Cybersecurity days

25 Africa Internet Summit

26 Fund for Internet Research and Education (FIRE)

27 What next? Be a household name in our region: – Build a strong an efficient AFRINIC team – Give a lot more visibility to AFRINIC and its work in Africa – Enhance old and build new relationships, agreements, sponsorships – More partnerships and work with regional bodies – New publications and websites geared to activities, members and community

28 Questions

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