1. UPGRADE Kymm Nelsen UC Davis Extension Child Welfare Technology Conference | October 23, 2013

2. Topics What’s coming The “Dip” Reduce the Dip Windows 7 Office 2007 (Word) Closing

3. KYMM NELSEN Corporate Training Consultant – Software trainer – Learning specialist and coach – Self-taught in the trenches – Certified Master Hypnotherapist & NLP Trainer

4. GM Hy-wire has wheels, seats and windows like a conventional car, but no engine under the hood and no steering wheel or pedals inside GM Hy-wire

5. WIN 7 and OFFICE 2007 ROLLOUT Today Nov 03 April 2014

6. CHANGE vs. TRANSITION An internal adjustment to a new way New way Transition Old way An external event or situation Change Something old stops

7. THE “DIP” Program Implementation Current State Future State PERFORMANCE Adoption TIME Transition (Stabalization) End of Old Way (Change) GO LIVE NOV 3

8. DURING THE “DIP” Current State PERFORMANCE Adoption TIME Transition AcceptanceSettledSatisfactionRelievedExcited New “Normal” StressAngerDenialFearAnxietyResistance

9. DURING THE DIP

10. REDUCE THE DIP Inform Prepare Train & Support

11. INFORM Communicate with users – Change is coming – Description of change – Timeline – Recognize some challenges will arise – Emphasize the benefits

12. PREPARE You Know Your Users! – Identify their common tasks – Identify their stress points (typically time-driven) – Anticipate their reactions

13. Prepare for Windows 7 Start menu Task bar Directory structure Control Panel

14. WINDOWS 7 - COMMON TASKS Start up and Shut down Launch programs Toggle between programs Open and Save files Use the Control Panel ALL IMPACTED!

15. Start Menu FROMTO

16. Taskbar FROMTO

17. “My Documents” Location FROMTO My Computer > Documents and Settings > [username] > My Documents Desktop shortcut > My Documents My Computer > C: > Users > [username] > My Documents Desktop shortcut…GONE! Use the Start button

18. Control Panel FROMTO Example: Add or Remove ProgramsExample: Programs and Features

19. Prepare for Office 2007 Outlook, Word and Excel File extensions changed Office button replaces File command Ribbon replaces the menu and toolbars Dialog boxes hidden New interface functionality (Quick toolbar, galleries and live preview)

20. WORD 2007 - COMMON TASKS Launch the software Open and Save files Format text and paragraphs Insert tables Save files for CMS import Edit Word Options ALL IMPACTED!

21. Launch Word FROMTO

22. Office Button FROMTO

23. Ribbon and Tabs FROM TO

24. Dialog Box Launcher FROMTO

25. Insert Table FROMTO

26. Save as DOC FROMTO

27. Word Options FROMTO

28. .DOC by Default

29. TRAIN & SUPPORT Quick Reference Guides Hands-on practice and troubleshooting sessions Software Classes

30. TRAIN & SUPPORT During the early Dip… Simplify support to the core, critical tasks Prepare! Provide job aids Be the positive change leader

31. Q & A

32. Successful transition!