1. Office of Risk Management Annual Conference State of Louisiana Automobile Claims by Walter Lockhart Email: Walter.Lockhart@la.gov Office of Risk Management P.O. Box 91106 Baton Rouge, LA 70821 Phone:225-342-8466 Fax:225-342-4470

2. Office of Risk Management Annual Conference Auto policy definitions  Auto: means any vehicle required to be licensed by the Motor Vehicle Law of Louisiana but does not include mobile equipment.  Mobile equipment: means any vehicle not required to be licensed by the Motor Vehicle Law of Louisiana.

3. Office of Risk Management Annual Conference Physical damage definitions  Collision-collision with another object or overturn. Deductible $1000.  Comprehensive-from any cause except above. (Examples: fire, lightning, theft, windstorm, hail, flood, vandalism). Deductible $1000. All agencies have a $1000 deductible on all windshield claims.

4. Office of Risk Management Annual Conference Proof of insurance for state owned/licensed vehicles  Website: http://doa.louisiana.gov/orm/.  Letter from J. S. Thompson, Jr.  Policy period: 7/1/09 to 7/1/10.  Place copy of letter in all State vehicles.

6. Office of Risk Management Annual Conference Auto physical damage and liability coverage  State owned licensed vehicles used for state business.  Licensed vehicles rented and/or leased used for state business.

7. Office of Risk Management Annual Conference What should a state employee do after an auto accident?  Refrain from making any statements and/or commitments regarding payments of damages and/or medicals to anyone.  Get names, addresses and phone numbers of all parties involved in the accident.  Write down the license plate number(s) of each vehicle involved in the accident.

8. Office of Risk Management Annual Conference Towing of state vehicles  If possible, avoid having state vehicles towed to a wrecker yard.  If vehicle is towed to wrecker yard, give state vehicle location on DA 2041, address and phone number of wrecker yard.

9. Office of Risk Management Annual Conference DA 2041 form  http://doa.louisiana.gov/orm/formsCR.htm http://doa.louisiana.gov/orm/formsCR.htm  Complete this form.  Then email to (ORM-DA2041@la.gov) or fax (225-342-7740) to me within 48 hours after the accident.ORM-DA2041@la.gov  For all claims on state owned licensed vehicles and/or rented/leased vehicles on state business.

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12. Who will be the adjuster handling the physical damage claims?  Drew Hall. He will handle:  State owned licensed vehicles and  rented/leased vehicles used on State business.  Phone: 225-219-3739  Email: Drew.Hall@la.govDrew.Hall@la.gov

13. Office of Risk Management Annual Conference  Claim assigned to adjuster. Adjuster reviews the DA 2041.  If damages minor, adjuster will send letter asking agency if it wishes to make claim.  If so, agency sends two repair estimates and copy of police report to adjuster.  If vehicle is repairable, adjuster will check final invoice for correctness and then pay claim less deductible to vendor. Process of a physical damage claim

14. Office of Risk Management Annual Conference Process of a physical damage claim (continued)  ORM must have a final invoice to pay the vendor.  The agency responsible for paying the vendor its deductible.

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16. Physical damage/supplemental damages  If supplemental damages found after vehicle disassembled, vendor will contact ORM and/or appraiser.  Additional damages must be agreed upon before being paid by ORM.  All damages must be from accident. Old damages will be disallowed.

17. Office of Risk Management Annual Conference Physical damages/vehicle undriveable  ORM will hire appraiser to inspect vehicle.  If repairable, adjuster will send copy (appraisal) to agency.  If not, adjuster will advise agency vehicle is deemed total loss and prepare paper work for agency signature.

18. Office of Risk Management Annual Conference Physical damage/total loss  Total loss letter for state vehicles deemed total loss.  Agency will send needed paper work directly to LPAA on total losses.  ORM will subtract high salvage bid and deductible.  Agency will receive salvage proceeds from LPAA after sale of salvage.

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26. Subrogation  If adverse party at fault, we will turn this matter over to Subrogation Unit for recovery.  Imperative that agencies cooperate by sending claims and having vehicles repaired in timely manner.  Prescription period one year from date of loss.

27. Office of Risk Management Annual Conference Personal vehicles used on state business  Registered owner’s auto insurance (liability and physical damage) is primary and responds first.  State’s insurance is excess on liability coverage only if employee is within scope and permission.

28. Office of Risk Management Annual Conference Personal vehicles used on state business (continued)  See insurance notice letter number 98-2.  Reimbursement of collision deductible up to $1000.00 or  If auto has no collision insurance, maximum of $1000.00 per collision loss.  Collision, not comprehensive claims.  If other party/carrier pays your damages no payment from ORM.

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32. Rental Vehicles  Report all rental auto accidents to ORM (use DA 2041 form).  New state motor pool rental contract with Enterprise effective 12/21/09.  Report Enterprise auto rental accidents to Enterprise office where rented in addition to reporting to ORM.  See Office of State Purchasing and Travel website for more information on new contract.  http://www.doa.louisiana.gov/osp/travel/travelpolicy.htm

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34. Automobile liability third party claims  Agency will forward completed DA 2041 form to ORM by email or fax.  Supervisor will assign claim to adjuster.  Adjuster will investigate claim and decide whether there is liability on our driver. If so, damages will be paid based on percentage of liability. If no liability, claim will be denied.  If any injuries involved, ORM will normally assign claim to independent adjuster.

35. Office of Risk Management Annual Conference LAWSUITS  If agency/employee receives lawsuit on auto accident, forward to ORM as soon as possible.

36. Office of Risk Management Annual Conference Insurance information notice letters Website: http://doa.louisiana.gov/orm/  No. 97-1 Towing of state vehicles.  No. 97-2 Inspection of rental vehicles.  No. 98-2 Reimbursement of collision deductible on employee’s personally-owned vehicles used on state business.  No. 99-6 Losses involving uninsured autos.  No. 2001-2 Rented and/or courtesy vehicles.  No. 2002-1 Reduction of liability limit.

37. Office of Risk Management Annual Conference THE END