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Powered by: Europ Assistance USA No matter how well you plan, traveling is always full of surprises.

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Presentation on theme: "Powered by: Europ Assistance USA No matter how well you plan, traveling is always full of surprises."— Presentation transcript:

1 Powered by: Europ Assistance USA No matter how well you plan, traveling is always full of surprises.

2 Worldwide Benefit Services (WBS) was established in 1999 as company that specializes in creating and wholesaling non-insurance service products. Within two years of our existence, WBS became the exclusive North American wholesaler for Europ Assist USA Travel Assistance for value added group programs. Working both directly and with contracted WBS agents, WBS has gathered the compelling interest and the business in a variety of markets, including: Health Care Providers and Insurance Companies Banks and Credit Unions International, National, and Regional HMOs Governmental, Professional and Corporate Affinity Groups International and Domestic Fortune 500 Companies Trade Associations Insurance Administrators and Brokers About Worldwide Benefit Services

3 North America subsidiary of Europ Assistance, founded 1982 30+ Million Covered Members 130 Employees fluent in 26 languages collectively Worldwide Headquarters in Paris founded 1963 35 offices globally 208 service agents worldwide 4,000 full time employees $950M USD in 2005 revenue Europ Assistance is owned 100% by Generali $87 billion in annual revenue About Our Operational Partner Europ Assistance USA

4 Worldwide Network Expertise through Action 36 24/7 Alarm Centers Worldwide Agents in 212 countries and territories 56.8 million calls in 2008 (2 calls/sec) 16.9 million assistance cases (1 case/2 sec) 8000 transports a year

5 World Travel Assist Assistance Services Travel medical assistance -Emergency medical evacuation/repatriation -Medical monitoring and referral -Other standard assistance services Real-time online access to security, health and cultural information Subscription to the World Pandemic Monitor

6 Travel Assistance Services Emergency Medical Assistance Medical evacuation and/or repatriation Repatriation of remains Medical case management and review Bedside visit of a family member Return of dependent children Return of traveling companion Prescription replacement or refill assistance Eyeglass replacement assistance Pre-trip informational assistance Pet return Vehicle return Financial, Legal and Communication Assistance Emergency cash advance Lost document/baggage assistance Bail-bond posting Referral to attorneys Emergency message relays Emergency translation/interpretation assistance by phone E-Services Online security database with real time updates Online health information Online brochure and member fufillment Frequently asked questions and contact information

7 Medical Expertise 400 Medical Professionals on staff US Medical Team are practicing emergency room physicians at George Washington University Global provider database Facility audits Global crisis response capabilities

8 Online information portal

9 Real time security information Be aware of the local conditions of your destination Detailed country, city information Real time alerts and information Security concerns Political situation Health risks Cultural info Transportation Entry/Exit requlations

10 World Pandemic Monitor Situation updates by country and risk assessments Addresses key issues and decisions facing an organization Insights into what other organizations are doing, new research, key trends

11 World Travel Assist Where To Next? For More Information: Call 866-694-3911 E-Mail

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