1. Human Services Practicum
Interview Essentials
Human Services Practicum

2. Key Elements of Successful Interviews
Attitude
Dress
Positive Body Language
Speak Well for Yourself
Awareness of Business Etiquette

3. Your Attitude – The No. 1 Factor
Concentrate on being likeable
Project an air of confidence and pride
Demonstrate enthusiasm
Demonstrate knowledge of and interest in the employer
Perform at your best every moment
Understand that an interview is a two-way street

4. Dress for Success
By the time you have walked in the room and sat down, the interviewer has decided whether you will be considered for the position.
Dress Conservatively
Be Perfectly Groomed
Look the Part

5. Use Positive Body Language
Appear Relaxed
Develop Assertive Body Language
Give a firm handshake & make eye contact
Walk briskly
Sit, stand, and walk with your head up and your back straight
Make eye contact
Aim for a pleasant, uplifted facial expression
Don’t fidget
Watch the interviewer’s body language
Shuffling papers, looking around might mean you are too long in your answers
Subtly mirror the interviewer’s communication behaviors
If interviewer is relaxed, you should relax.

6. Speak Well for Yourself
Start off right by greeting the interviewer by name
State your name and the position you’re seeking
Use energetic, pleasant tone of voice
Modulate your voice – no monotone
Don’t slur your words – or use slang
Use positive words and phrases
Use proper grammar

7. Speak Well for Yourself
Emphasize how you fit the job
Keep the interview businesslike
Don’t ramble
Concentrate
Try to demonstrate a sense of humor
Without being silly
Emphasize your strengths – even when discussing an error you made
Being honest, candid and sincere are strengths
DO NOT LIE during an interview
Be prepared to state why you left a previous job if you’re asked
Focus on your goal

8. Be Aware of Business Etiquette
Expected professional behavior in the workplace
Business Etiquette No-no’s
Leaving cell phone on or checking phone during conversation
ing in a text message language

9. Prepare Your Interview Marketing Kit
Have a portfolio (documents ready for the employer)
Job-related samples of your work
Required licenses or certificates
Extra copies of your resume
Letters of recommendation
List of references appropriate for the job
For your use only
an outline of your 30 second commercial
A notebook with potential questions
Your appointment calendar

10. Inside the Interview Structured Interview Unstructured Interview
Asks each job candidate the same questions with the goal of comparing candidates objectively
Unstructured Interview
Interviewer seeks to learn about each person being interviewed as an individual. Questions change for each candidate
Be prepared for both styles

11. Typical Interview Questions
General Information Questions
Obtain factual information
Behavioral Questions
Probe the applicants past performance and behaviors
Character Questions
Asked to learn about your persona attributes
Stress Questions
Asked to determine how you perform under pressure

12. General Information Questions
Why do you want this job?
My skills and experience are directly related to this position, and I’m very interested in this field.
Never say you want the job because of pay and benefits
What type of work do you enjoy most?
Use prior research of the company and tailor this answer to fit the job you are applying for
What are your strongest skills?
Use the info from your 30 second commercial
Are you a team player?
Give examples of your successful team roles

13. General Information Questions
What are your long-term career goals?
Emphasize your strengths, state that your goal is to make a strong contribution in your job and you look forward to developing the experience necessary for career growth
Do you have a geographical preference?
Important if job requires relocation
With what type of supervisor have you had the best relationship?
I’ve had a good relationship with all of my supervisors. Communication is important; I make sure I understand what I’m supposed to do. That’s especially important when I’ve been given new responsibilities so that we can get off to a good start. I think supervisors appreciate someone who takes responsibility for his or her job. (Give example of responsibility taken)

14. Behavioral Questions
Tell me specifically about a time when you worked under great stress
Choose a relevant example that would be considered stressful in a work environment. Describe the elements that made is stressful and how you maintained your cool and got the job done
Describe an experience when you dealt with an angry customer or coworker
Give an answer that highlights how you value communication and know that conflict can lead to personal growth and opportunity

15. Behavioral Questions
Give me an example of your ability to adapt to change.
“When the new firm took over management of our new site, I focused on the positive outcomes rather than looking back and comparing management styles. I encouraged my coworkers to remain flexible and patient”
Explain what problems you have encountered. How did you overcome them?
Focus on what you learned from the negative experience or how you improved the situation

16. Character Questions How would you describe yourself?
Emphasize your strongest attributes and focus on those that are relevant to your target job. Review your capabilities and accomplishments.
I learn quickly, I like solving problems for example…
What rewards do you look for in your career?
Emphasize your desire to improve your skills, make a valuable contribution to the field and become better educated.

17. Character Questions What accomplishments are you most proud of?
“I recognized the need to improve communications between…. I designed a questionnaire that was completed by representatives from each department. Management made several changes and communications were improved in those areas”
Do you work well under pressure?
Don’t answer with a yes or no
Don’t miss an opportunity to sell yourself

18. Tell Me About Yourself
Purpose is to see whether you focus on your qualifications for the job and how the employer would benefit from hiring you
Do not ramble on about your life history
You can ask “what exactly would you like to know about my experience or skills?
Your objective is to highlight your positive qualities.
After you think you have covered these topics, ask, “Would you like me to clarify or expand on any area for you?”

19. Stress Questions
Why do you think you are the best candidate for the job? Or Why should I hire you?
Ask the interviewer to highlight the important objectives for the job and explain how you can handle them. Focus on how you can benefit the employer. Give specific examples
Why do you want to leave your current job?
Accentuate the positive. You are seeking a new challenge or are seeking advancement for your career. Avoid discussing problems with current job

20. Stress Questions Why have you held so many jobs?
Employers like to see stability and dependability. Emphasize that while you may have previously wanted to obtain a broad base of experience, your goal now is the apply yourself to long-term employment and the development of a career.
What is your greatest weakness?
“My weakest area is accounting, so I am taking a course in beginning accounting at the community college.” The objective is to acknowledge a weakness that is low on the employer’s list and to explain your steps to improve the weakness.

21. Stress Questions Have you ever been fired from a job?
Say laid off, let go or employment ended because they sound less negative
Be honest, explain what you learned from the situation
Does your current employer know you are planning to leave?
Be honest
Assure the interviewer that you will give a two weeks notice once a job offer is made

22. Inappropriate Questions
Do you have any children?
How long has your family been in this country?
Questions like this are illegal or inappropriate because answers can be used to discriminate against you
Questions that focus on age, gender, race, marital status, language, children, criminal record, national origin, religion, or disability are inappropriate

23. What do you do if inappropriate questions are asked?
Weigh the situation
Did the interviewer have malicious intent
Do you want to work for a company or person who asks an offensive question?
Most effective approach is to answer the question in a polite, honest manner.
Don’t offer detailed personal information
Steer the conversation back to your ability to meet the employer’s expectations

24. Inappropriate Questions
Do you have any children?
Yes, and I’m thorough in arranging dependable child care. Or I’m available to work the hours required of this position, including overtime and travel with advance notice
Turn the question back to your qualifications

25. Your Questions Count Asking appropriate questions
demonstrates interest and confidence,
showcases your knowledge
gives you an active role in the interview.
Prepare 3-5 questions that will help you learn what you need to know about the employer, organizational culture and position
Don’t ask all questions at the end of the interview
Do NOT discuss salary until a job offer has been made.

26. Sample Questions
Do you have a training program for this position? If so, will you describe it?
Can you tell me about the duties and tasks of this position in a typical workday?
May I have a copy of the written job description?
Will the responsibilities of this position expand with time and experience on the job? Can good performance in this job lead to opportunities for career growth?
Can you tell me about the people I would work with?
Do you need any more information about my qualifications or experience
When will you be making your hiring decision? May I call you if I have additional questions.

27. Questions to Avoid What does this company do?
How much sick leave and vacation time will I get?
Will I have an office?
What time do I have to be at work in the morning? How long do you allow for lunch?
How long do I have to work before I am eligible for a raise?