Presentation is loading. Please wait.

Presentation is loading. Please wait.

CRC Interactive Voice Response System Interactive Surveys, Gathering & Disseminating Data How your study can benefit from this CRC Resource (Carlos Orozco,

Published byNickolas Willis Modified over 8 years ago

Similar presentations

Presentation on theme: "CRC Interactive Voice Response System Interactive Surveys, Gathering & Disseminating Data How your study can benefit from this CRC Resource (Carlos Orozco,"— Presentation transcript:

1 CRC Interactive Voice Response System Interactive Surveys, Gathering & Disseminating Data How your study can benefit from this CRC Resource (Carlos Orozco, BS - Clinical Research Center Informatics) April 29, 2011

2 CRC Interactive Voice Response System Why? Facilitate traditional telephone data collection Leverage labor intensive tasks with the use of IVRs

3 CRC Interactive Voice Response System Background NIH & NIMH Awarded over 1 Million in grants to TeleSage to develop IVR based on IRT

4 CRC Interactive Voice Response System TeleSage has developed its survey software products with the help of National Institutes of Health innovative technology grants as well as capital investment from other parties.

5 CRC Interactive Voice Response System Advantages Fully automated surveys From simple to complex branching logic Simple design & implementation 4 Week average project cycle from design to implementation Inbound & Outbound call support Live call forwarding/transfer Custom voice prompts MySQL database backend Data retrieval using REDCap Over two years of IVR programming & design experience

6 CRC Interactive Voice Response System Sample IVR Applications Longitudinal studies Satisfaction or follow-up surveys Applicant screening Study hotline

7 CRC Interactive Voice Response System Design Template

8 CRC Interactive Voice Response System Call Schedule

9 CRC Interactive Voice Response System Workflow Complete design template * Review with CRC Informatics * Implement modifications/corrections * Test project is built & tested * Implement modification/corrections * Test new modification * Project is moved to production status

10 CRC Interactive Voice Response System How do I request access to the resource? Contact Carlos Orozco @ 3-2144 (carlos.orozco@vanderbilt.edu) http://www.mc.vanderbilt.edu/crc/informaticscarlos.orozco@vanderbilt.edu http://www.mc.vanderbilt.edu/crc/informatics

11 CRC Interactive Voice Response System LIVE DEMO

Download ppt "CRC Interactive Voice Response System Interactive Surveys, Gathering & Disseminating Data How your study can benefit from this CRC Resource (Carlos Orozco,"

Similar presentations

Why WFO is Important Joe Dean Senior Product Manager, WFO Solutions Stacey Lund Director of Technical Assistance, Mitchell International.

Why WFO is Important Joe Dean Senior Product Manager, WFO Solutions Stacey Lund Director of Technical Assistance, Mitchell International.
DIREC TV Look Whos Talking Michael Uhlenkamp Call Center Technology Manager Speech to Increase Revenue & Decrease Costs (D103),

DIREC TV Look Whos Talking Michael Uhlenkamp Call Center Technology Manager Speech to Increase Revenue & Decrease Costs (D103),
ROBO CALL BEMAS Technologies Ltd 2014. A ringing telephone: the most powerful sound in the world. It stops people and demands attention! Bulk Voice Calls.

ROBO CALL BEMAS Technologies Ltd A ringing telephone: the most powerful sound in the world. It stops people and demands attention! Bulk Voice Calls.
The meaning of an efficient CALL CENTER Alex Vladutoiu Wind Telecom Romania CEO Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest.

The meaning of an efficient CALL CENTER Alex Vladutoiu Wind Telecom Romania CEO Call Center Conference and Expo 20 th Ma y – Marriott Buc ha rest.
>Christopher F. Passaretti Software Development Manager >SpeechTek 2007 Expand VoiceXML & CCXML Using Web Services.

>Christopher F. Passaretti Software Development Manager >SpeechTek 2007 Expand VoiceXML & CCXML Using Web Services.
Importing Transfer Equivalencies: How to Maximize Efficiency How Columbia College Office of Registrar improved productivity through third party solutions.

Importing Transfer Equivalencies: How to Maximize Efficiency How Columbia College Office of Registrar improved productivity through third party solutions.
Copyright 2002: LIIF Technology Architecture Review Database Application Architecture Database Application Architecture Collaborative Workgroup Architecture.

Copyright 2002: LIIF Technology Architecture Review Database Application Architecture Database Application Architecture Collaborative Workgroup Architecture.
ShoreTel Salesforce.com Call Center Adapter March 12, 2007

ShoreTel Salesforce.com Call Center Adapter March 12, 2007
Newborn Screening Translational Research Network Goals of the Hunter Kelly Newborn Screening Program Identify, develop and test the most promising technologies.

Newborn Screening Translational Research Network Goals of the Hunter Kelly Newborn Screening Program Identify, develop and test the most promising technologies.
© 2008 RightNow Technologies, Inc. RightNow Feedback Overview & Demo Andrew Hull Director Product Marketing.

© 2008 RightNow Technologies, Inc. RightNow Feedback Overview & Demo Andrew Hull Director Product Marketing.
REDCap Data Collection System Gomathi Krishnan, Ph.D Clinical and Translational Research Informatics Specialist Stanford Center for Clinical Informatics.

REDCap Data Collection System Gomathi Krishnan, Ph.D Clinical and Translational Research Informatics Specialist Stanford Center for Clinical Informatics.
REDCap at UVM Presented by Diantha Howard, CCTS Biomedical Informatics

REDCap at UVM Presented by Diantha Howard, CCTS Biomedical Informatics
Nucsoft Customer Relationship Management. Overview CRM provides sales, marketing, and support teams with powerful tools to efficiently and effectively.

Nucsoft Customer Relationship Management. Overview CRM provides sales, marketing, and support teams with powerful tools to efficiently and effectively.
Customer relationship management systems Lecture 10.

Customer relationship management systems Lecture 10.
MELLON SPECIALIZED SERVICES WITH THE HELP OF ITS CONTACT CENTER 8 th of June 2005 Delivered by Dragomir Mihaela Office Manager.

MELLON SPECIALIZED SERVICES WITH THE HELP OF ITS CONTACT CENTER 8 th of June 2005 Delivered by Dragomir Mihaela Office Manager.
Unified. Simplified. Unified Communications Launch 2007.

Unified. Simplified. Unified Communications Launch 2007.
2010 Student Satisfaction Survey. Survey Background Created to address the “Student Satisfaction” Performance Measures Developed and updated by the Student.

2010 Student Satisfaction Survey. Survey Background Created to address the “Student Satisfaction” Performance Measures Developed and updated by the Student.
About AloTech…  Established in 2007, AloTech is a technology company aiming to provide all functions of a contact center as online “services” to businesses.

About AloTech…  Established in 2007, AloTech is a technology company aiming to provide all functions of a contact center as online “services” to businesses.
CALL CENTERS. Call Centers Original Definition A call centre or call center (note spelling differences) is a centralized office used for the purpose of.

CALL CENTERS. Call Centers Original Definition A call centre or call center (note spelling differences) is a centralized office used for the purpose of.
Managing Call Centers Matt Slaight MBA 731. Call Center Defined An environment for structured high-volume telecommunications. Used by: –multiservice customer.

Managing Call Centers Matt Slaight MBA 731. Call Center Defined An environment for structured high-volume telecommunications. Used by: –multiservice customer.

Similar presentations

Ads by Google