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The Kent Card Supporting Direct Payments Jean Penney - Project Manager, Independent Living - KCC.

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Presentation on theme: "The Kent Card Supporting Direct Payments Jean Penney - Project Manager, Independent Living - KCC."— Presentation transcript:

1 The Kent Card Supporting Direct Payments Jean Penney - Project Manager, Independent Living - KCC

2 Background Started with a vision about the future of social care and the use of technology Introduction of Direct Payments Barriers to Direct Payments -complex record keeping -auditing of accounts -difficulty opening bank accounts

3 Future direction of Social Care Your Health, Your Care, Your Say Kent Adult Social Services - Active Lives

4 Work with the Royal Bank of Scotland Statement of requirements First pre-loaded card for Direct Payments Developing the Kent Card

5 How does the Kent Card work? Tool to support Direct Payments Commercial Visa Card that carries variable amounts of money Purchase amount debited from available balance

6 Individuals:- Complete a Kent Card application form with a KCC Officer Top up the card account Make cash withdrawals at ATMs Use telephone and internet banking Receive monthly statements View statements on-line or at ATMs Nominate a secondary cardholder to support them in use of the card

7 Benefits for individuals Convenient and secure way of receiving funds Reduces dependency Increases choice and control for more individuals Faster and easier access to a separate account Produces an audit trail and reduces bureaucracy

8 Kent County Council Completes Kent Card application form - including Know Your Customer Checks KCC Administrator processes applications Loads the account with the direct payment Controls spend with blocking facilities - if appropriate Provides 24/7 support from KCC Contact Centre Audits financial management of direct payment on-line

9 KCC Investment Set-up cost per card - £15 Annual charge - £25 24/7 support line Staffing resources

10 Benefits to KCC Making Direct Payments more attractive to more people Reduces administration and bureaucracy Uses technology as a means to an end Supporting personalised support agenda

11 Investment for Providers New Merchant set-up fees - £150 Terminal Rental - approximately £20 per month Card Transaction Charge - approximately 2%

12 Supporting Providers Until 30th May, KCC are paying the new merchant set up costs For the first year, KCC will pay 1% of the merchant handling charge

13 Where are we to date? 50 providers accept VISA or are in the process of setting up (31%) 25 stated they are very interested and looking into it further (16%) 51 have requested an information pack - most to be followed up in the next 2 weeks 35 declined or feel it is not currently viable to set up (12%)

14 Benefits for Providers More people purchasing their own support and seeking easy payment processes Competitive advantage by accepting Visa and the Kent Card Payment within 4 days

15 On going work Compliance with Financial Services Authority requirements -Know Your Customer Care Management buy-in Client buy-in Take up by providers Paying individuals - i.e personal assistants

16 Thank you for listening

17 QUESTIONS? ? ? ? ?


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