1. 2012 (2011 Returns) 2012 National Report

2. 2011 E-Filed Returns5793 2010 E-Filed Returns 7600 2011 Paper Returns 565 2010 Paper Returns 963 Total 2011 Returns 6358 Total 2010 Returns 8563 2011 Prior Year 175

3. Participation: 6 Regions 23 Chapters 40 Sites 4 Chapters with multiple sites 2012 National Report

4. Cincinnati Service Center Chapter Cleveland Chapter Indiana Chapter 2012 National Report

5. Baltimore Chapter District of Columbia Chapter Philadelphia Service Center Chapter Pittsburgh Chapter Virginia Chapter 2012National Report

6. Chicago Chapter Kansas City Chapter Missouri Chapter (3) 2012 National Report

7. Atlanta Chapter (3) Birmingham Chapter Ft. Lauderdale Chapter New Orleans Chapter 2012 National Report

8. Austin Chapter (3) Colorado Chapter Houston Chapter Oklahoma City Chapter 2012 National Report

9. Fresno Service Center Chapter Los Angeles Chapter (11) San Francisco Bay Area Chapter Seattle (4) 2012 National Report

10. Super Saturdays Tax Workshops Banking Services Rent Rebate Programs Financial Literacy Prior Year Filings 2012 National Report

11. 2011 National Report Chapter Spotlight Central Region: Cleveland Chapter Chapter held a Super Saturday with workshops hourly. Church held their quarterly Food Drive and invited the mayor, police chief and other community leaders. Including the workshops below, AIM-IRS helped taxpayers resolve state and local tax problems. ID Theft, Foreclosure/Cancellation of Debt, Bankruptcy, Starting a Business, Business Use of Home, and Rental Income.

12. 2011 National Report Chapter Spotlight MID-Atlantic Region: Virginia Chapter Hosted a VITA site in the Blackwell Community Center. This is the first time a VITA site has been at the location and the center director was very excited they were chosen. Partnered with MetroCash (non-profit organization). The partnership was a great collaboration and together a difference was made in the lives of working families to meet their tax obligations. Financial and credit counseling was offered by MetroCash (including a free credit report). This was a really good experience. Volunteers learned a lot and enjoyed giving back to the community.

13. 2011 National Report Chapter Spotlight Midwest Region: Kansas City Chapter The volunteers are dedicated and many have volunteered for 9 years. We assisted more than 500 clients, preparing current, prior, and amended returns. Assistance was provided to the elderly by going into their homes to obtain signatures and documents to complete their returns. As a result of an outstanding quality record, the IRS Kansas City Campus requested their 15 VITA employees participate in the Chapter’s annual training.

14. 2011 National Report Chapter Spotlight Southeast Region: Ft. Lauderdale Chapter Chapter held VITA site in one of four black research libraries in the US. The library contains more than 75,000 books and materials on the experiences of people of African descent in the Caribbean, Central, and South American and the United States. The library has special collections including eight unpublished manuscripts by Alex Haley.

15. 2011 National Report Chapter Spotlight Southwest Region: Houston Chapter Chapter added two extra days by appointment only. This was great for the community and the site was booked every week.

16. 2011 National Report Chapter Spotlight Western Region: Fresno Chapter The Chapter volunteers are current and retired IRS employees. The Site captain had extensive knowledge including advance certification to complete more complex tax returns.

17. Monay Berry Cynthia Watkins Mary E Brothers-Johnson Jacqueline Cook Teal K Ellington Shirley Snead Mamie Harrigan Denise Butler Sirlena Johnson JaRita Johnson Annette Jones Veronica Washington Kim Prince La-Tarvia Hilbert Marilyn Toney Gwendolyn Ricks Rhonda Perry Sharon Gerard Lydia Randle Jackie Blair Lula M Carter Deborah Rodgers Leanna Canada Kathy Dixon Roberto Solis Ardena Wednesday Celeste Neal 2012 National Report