1. CLEAR 2008 Annual Conference Anchorage, Alaska Ensuring Fair Registration Practices: A Unique Approach Part 2 Linda Gough Ontario Regulators for Access Consortium

2. CLEAR 2008 Annual Conference Anchorage, Alaska Today’s Presentation: Part 2 Ontario Regulators for Access Consortium Successes Challenges Managing Cultural Differences Project

3. CLEAR 2008 Annual Conference Anchorage, Alaska Ontario Regulators for Access Consortium Vision: “….a group of Ontario Regulators who recognize the skills of immigrants and the continued enhancement and preservation of standards to ensure public safety for the benefit of all Ontarians”

4. CLEAR 2008 Annual Conference Anchorage, Alaska Ontario Regulators for Access Consortium (ORAC) Goal: “To engage deliberately and strategically in developing and designing proactive approaches to internationally trained professionals seeking access to self regulated professions in Ontario”

5. CLEAR 2008 Annual Conference Anchorage, Alaska Early Successes: Access for Solutions Project Research Compendium of Promising Practices Regulators for Access Website Regulators’ Forums Guiding Principles for Regulators Regulators’ Guide for Promoting Access Business Case for Access

6. CLEAR 2008 Annual Conference Anchorage, Alaska Ongoing Successes Shared solutions for access based on guiding principles of: Fairness Objectivity Transparency Accountability Collaboration

7. CLEAR 2008 Annual Conference Anchorage, Alaska Ongoing Successes cont…. Best practices sharing Partnered projects Cultural differences project Reputation and representation Legislative messaging Relationship with Ontario government and Office of the Fairness Commissioner

8. CLEAR 2008 Annual Conference Anchorage, Alaska Challenges Infrastructure Website Interprofessional solutions

9. CLEAR 2008 Annual Conference Anchorage, Alaska Managing Cultural Differences Project : Identified need Regulatory bodies fulfilling responsibilities to public, members, applicants for registration, and government in increasingly diverse society Need for organizations to have a “cultural competence” to meet responsibilities in an transparent, objective, impartial and fair manner

10. CLEAR 2008 Annual Conference Anchorage, Alaska Managing Cultural Differences Project Initiated by ORAC as a tool to support individual regulatory bodies in meeting their responsibilities New legislated requirement under FARPA to train staff and committee members, and report on such training to the Office of the Fairness Commissioner Funding provided by government of Ontario, Ministry of Citizenship and Immigration

11. CLEAR 2008 Annual Conference Anchorage, Alaska Managing Cultural Differences: Workshop Objectives Participants in the workshop will learn: a)How people from other countries/cultures interact with regulatory bodies b)Why cultural differences may matter, and may result in miscommunication and misunderstanding c)What specific actions staff and committee members can take to work effectively within a culturally diverse environment

12. CLEAR 2008 Annual Conference Anchorage, Alaska Target Audiences Staff working with internationally educated individuals (IEIs) seeking licensure or registration in Ontario Appointed or elected professional members of governing boards or committees, who may deal with issues related to IEIs Appointed public members of governing boards or committees, who may deal with issues related to IEIs

13. CLEAR 2008 Annual Conference Anchorage, Alaska Workshop Design Audience consisted of individuals with different roles within regulatory bodies, to emphasize concept of joint accountability Interprofessional in design, to allow for sharing of experiences from different professions and to support collaboration Interactive to facilitate learner engagement

14. CLEAR 2008 Annual Conference Anchorage, Alaska Results of Workshop To date, >200 individuals from 27 regulatory bodies have attended Uptake has been greatest amongst staff, followed by public members Response has been positive and supportive Qualitative feedback: more, more, more!

15. CLEAR 2008 Annual Conference Anchorage, Alaska Outcomes and Next Steps Outcomes: Follow-up needs identified Value of the workshop in changing practices within regulatory bodies Next steps: Sustainability of the project following completion of funding in December 2008

16. CLEAR 2008 Annual Conference Anchorage, Alaska Thanks! ORAC Working Group: Josée Bouchard, Law Society of Upper Canada Christyna Schillemore, Ontario College of Pharmacists Jan Robinson, College of Physiotherapists of Ontario Michael Salvatori, College of Teachers of Ontario Project manager for workshop: Dr. Zubin Austin, University of Toronto

17. CLEAR 2008 Annual Conference Anchorage, Alaska Contact Linda Gough, Registrar College of Medical Radiation Technologists of Ontario lgough@cmrto.org 416-975-4353