1. Customer Contract
Process

2. Customer Contracts
Shipper-Carrier Agreement between shipper and any of Landstar’s “carrier” companies, i.e., Express America, Gemini, Inway, Ligon and Ranger.
Shipper – Broker Agreement between shipper and any Landstar operating company, i.e., those above plus Landstar Global Logistics and Landstar Canada.
Other types of contracts that may surface include: Forwarder, Intermodal, Air, etc.

3. Landstar-prepared Contracts
Our standard Shipper–Carrier and Broker-Shipper Agreements are available on Landstar Online on the right side of the page in Pricing Administration under Info
Customers are welcome to “red-line” and return them to us for review

4. Contract Administration Process:
Contract is received & logged
Reviewed by Legal or V.P., Sales Administration
Problematic contract issues negotiated with customer (Agent included in such process)
If negotiation successful, contract is signed by V.P., Sales Administration, and returned to the customer for counter-signing
Customer returns fully-executed copy for filing in Pricing Administration
Copy to Agent for record & reference for operations & customer service management

5. Legal Review:
Generally takes 1-4 business days to review and incorporate changes (typically necessary)
Protects Landstar & its Agents
Most common problematic issues: Indemnification, cargo liability, pay terms

6. Important Reminder :
You do not need to have a Contract in place to move freight.
The Customer Contract is only necessary if the Customer will not give you the freight otherwise.
Agents may NOT sign a customer contract, only a Landstar corporate officer. Agents may only sign rate confirmations which contain no contractual language.

7. Question & Answers: Contacts: OR
Robin Parker
Administrative Assistant
Phone: OR
Ron Currey
VP Sales Administration
Phone: