1. | Building the Effective Enterprise Enhancing Customer Collaboration With QAD’s Managed EDI Carlos García – Global EDI Services Director, QAD Ewan Friend – Managing Director, Data Interchange Additional Title Text

2. | Building the Effective Enterprise 2 The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD. Safe Harbor Statement Enhancing Customer Collaboration With QAD’s Managed EDI

3. | Building the Effective Enterprise 3 ■Get a basic understanding of  What is QAD Managed EDI  High level architecture  Solution components  New available functionality ■Delivery model ■Introduce Partnership with Data Interchange ■Product demonstration ■The value proposition Session Objectives Enhancing Customer Collaboration With QAD’s Managed EDI

4. | Building the Effective Enterprise 4 ■Background ■QAD Managed EDI  What is QAD Managed EDI  High level architecture  Solution components  New available functionality  Delivery model ■Introduce Partnership with Data Interchange ■Product demonstration ■The value proposition ■Summary Agenda Enhancing Customer Collaboration With QAD’s Managed EDI

5. | Building the Effective Enterprise Background Enhancing Customer Collaboration With QAD’s Managed EDI

6. | Building the Effective Enterprise 6 ■Today EDI is a key customer requirement ■Used in all QAD verticals ■Business critical ■From an strategic point of view, QAD wanted to  Complement EDI eCommerce  Provide a complete EDI solution  Provide an “on demand” EDI solution Background Enhancing Customer Collaboration With QAD’s Managed EDI

7. | Building the Effective Enterprise QAD Managed EDI Enhancing Customer Collaboration With QAD’s Managed EDI

8. | Building the Effective Enterprise 8 ■A complete set of services that complement and expand QAD’s current EDI solution to provide a complete end-to-end EDI solution ■Standard QAD EDI offering for  QAD On Demand  QAD On Premise ■QAD Managed EDI is composed of  An EDI Translation and Communication Service ■Complemented with Application Managed Services for EDI eCommerce What is QAD Managed EDI? Enhancing Customer Collaboration With QAD’s Managed EDI

9. | Building the Effective Enterprise 9 Basic EDI Architecture Enhancing Customer Collaboration With QAD’s Managed EDI ERP Integration QAD EDI eCommerce AMS for EDI eC On Premise / On Demand On Demand VAN Direct QAD EDI Station EDI SNF CommunicationTranslation TP QME Base Support Service

10. | Building the Effective Enterprise 10 ■QAD Managed is provided by  QAD Global EDI Services −Is the single point of contact for the customer −Initial Implementation −On-going support services −QAD takes full responsibility for all the EDI aspects (End-to- End)  A partnership with Data Interchange −Provides supporting software in the background −Completes integrated service delivery ■Integrated with QAD  Incident reporting through the QAD Support Portal Delivery Model Enhancing Customer Collaboration With QAD’s Managed EDI

11. | Building the Effective Enterprise 11 ■Team of experienced professionals  Up to 20 years of experience ■Located in the US and EMEA ■EDI Competence Center located in Barcelona ■40 EDI Professionals  With deep field expertise  Deep knowledge of QAD Applications ■Languages covered  English, French, Dutch, Spanish, Portuguese, German, Italian The QAD EDI Services Team Enhancing Customer Collaboration With QAD’s Managed EDI

12. | Building the Effective Enterprise 12 ■Service availability during 2012  Availability for 99.9982%  Down time less than 62 minutes during the last 12 months ■Service monitored 24x7  EPIC errors (including file processing errors)  EPIC system monitoring (hardware)  Communications availability Service Security & Availability (I) Enhancing Customer Collaboration With QAD’s Managed EDI

13. | Building the Effective Enterprise 13 ■Application errors are analyzed and routed  Previously found – non critical – mail alert  Previously found – critical – mobile alert  Not previously found – critical – mobile alert ■Hosting infrastructure  Non-critical – mail alert  Critical – mobile alert ■Communications channel  Monitored every 5 minutes from the outside −On failure is placed on retry −After a period routed through mobile alert Service Security & Availability (II) Enhancing Customer Collaboration With QAD’s Managed EDI

14. | Building the Effective Enterprise 14 ■Thousands of connections available ■No VAN interconnection costs  DINET, Sterling Commerce, Covisint, IBM, GXS, Inovis, Indra, Intesa, Easylink (AT&T), BT Infonet, Map, BT EDI*NET, T-Systems, EDS, Telefonica, EDIServ, Multilateral ■Direct connections to any partner supporting  AS2 (http and https)  OFTP and OFTP2 over ISDN and TCP/IP  X400 (P1/P2 connections)  SMTP (Outbound)  ENX and ANX  TCP/IP Connectivity Enhancing Customer Collaboration With QAD’s Managed EDI

15. | Building the Effective Enterprise 15 ■Thousands of connections available  ANSI X12  EDIFACT  VDA  ODETTE  EANCOM  TRADACOM ■Other non-EDI formats supported  XML  CSV  Flat files Translation capabilities Enhancing Customer Collaboration With QAD’s Managed EDI

16. | Building the Effective Enterprise 16 ■QAD Managed EDI has been piloted  With 22 different QAD customers  Covering EMEA and NA  Covering the following verticals −Automotive −Foods & Beverage −Life Sciences QAD Managed EDI to date… Enhancing Customer Collaboration With QAD’s Managed EDI

17. | Building the Effective Enterprise 17 Enhancing Customer Collaboration With QAD’s Managed EDI Trading Partners Connected

18. | Building the Effective Enterprise 18 ■Supplier on boarding ■Application Managed Services for EDI eCommerce ■Proactive monitoring Additional Services Enhancing Customer Collaboration With QAD’s Managed EDI

19. | Building the Effective Enterprise 19 The QME Dashboard Enhancing Customer Collaboration With QAD’s Managed EDI

20. | Building the Effective Enterprise Partnership with Data Interchange Enhancing Customer Collaboration With QAD’s Managed EDI

21. | Building the Effective Enterprise 21 Introduction Data Interchange - Introduction

22. | Building the Effective Enterprise 22 Its time to get going Data Interchange - It’s now time to get going…… www.DataInterchange.com www.datainterchange.com

23. | Building the Effective Enterprise Product Demonstration Enhancing Customer Collaboration With QAD’s Managed EDI

24. | Building the Effective Enterprise The Value Proposition Enhancing Customer Collaboration With QAD’s Managed EDI

25. | Building the Effective Enterprise ■End to End Solution ■One Step Shop Concept ■ Fully integrated with QAD Applications ■Completes QAD’s On Demand offering ■Allows customers to  Increase focus on core business  Limit the effect of limited internal resources bandwidth.  Minimize backlog of high-priority IT Projects  Benefit from EDI without requiring any EDI knowledge  Improve the effectiveness of existing EDI links with customers and suppliers ■Standardize a global approach for EDI deployment and support The Value Proposition Enhancing Customer Collaboration With QAD’s Managed EDI

26. | Building the Effective Enterprise 26 Summary Full Session Title

27. | Building the Effective Enterprise 27 ■Completes EDI eCommerce to an End to End EDI solution ■Available for On Demand and On Premise customers ■ Fully integrated with QAD Applications ■One step shop concept Summary Enhancing Customer Collaboration With QAD’s Managed EDI

28. | Building the Effective Enterprise 28 ■Carlos García: cgz@qad.comcgz@qad.com ■Ewan Friend: ewan.friend@datainterchange.com ewan.friend@datainterchange.com Questions & Answers Enhancing Customer Collaboration With QAD’s Managed EDI

29. | Building the Effective Enterprise 29 ■For further information contact:  your QAD account manager  global_edi@qad.com Next Steps Enhancing Customer Collaboration With QAD’s Managed EDI

30. | Building the Effective Enterprise www.qad.com ©QAD Inc. 2013 30