Presentation on theme: "Effective Employer -Employee Relations"— Presentation transcript:
1 Effective Employer -Employee Relations A2 Business Studies
2 Aims and Objectives Aim: Understand methods of increasing competitiveness of organisational structuresObjectives:Define internal and external communicationExplain methods of internal and external communicationAnalyse effective communicationEvaluate effective communication.
4 Effective RelationsThe successful modern business recognises the need for positive, constructive relationships between employers and employees.
5 Effective RelationsThree key areas where a business can focus to make the employer/employee relationship work are:Communication systems in a businessInvolving employees (and their representatives) in the decision-making processResolving industrial and other disputes with employees
6 Communication Methods Communication can be defined as:The process by which a message or information is exchanged from a sender to a receiver .Communication can be:Internal: between people in the same businessExternal: with people outside the business
7 Internal Communication It links together all the different activities involved in a business.It also aims to ensure that all employees are working towards the same goal and know exactly what they should be doing and by when.Brainstorm as many internal communication methods as you can.
8 Internal Communication MeetingsConference callsTeam briefingsMessage boardsInduction sessions
9 External Communication Where the business communicates with people & organisations outside of the business.This is closely linked with the idea of “stakeholders” – i.e. those who have an interest in the activities and results of the businessBrainstorm as many external communication methods as you can.
11 What is Effective Communication? The sender and receiver of information are properly matchedThe message is communicated clearly – i.e. without misunderstanding or misinterpretationCommunication is made using an appropriate communication channel and/or methodThe receiver of the communication is able to pass on any relevant and appropriate feedback (i.e. two-way communication)
12 Benefits of Effective Communication? Motivates employees – helps them feel part of business.Easier to control and coordinate business activity – prevents different parts of business going in opposite directions.Makes successful decision making easier – decisions are based on more complete and accurate information.Better communication with customers will increase sales.Improve relationships with suppliers.Improves chances of obtaining finance – e.g. keeping bank up-to-date about how business is doing.
13 Link with TheoristsMayo emphasised importance of communication in meeting employees’ social needsMaslow and Herzberg stressed importance of recognising employee’s achievements and self-esteem needs
14 Barriers to Effective Communication For each of the following discuss how it may be a barrier to communicating effectively:LanguageNoiseInformation overloadTechnologyEmotionInconsistency
15 EV: Effective Communication What does the success of effective communication depend on?Organisational structureSpans of controlTechnological systems reliabilityLanguage/cultural barriers