1. Special Issues in Training and Employee Development
Chapter 10

2. Training Issues Resulting from the External Environment
Legal Issues
Employee Injury During a Training Activity
Managers should ensure that:
Employees are warned of potential dangers from incorrectly using equipment
Safety equipment is used
Employees or Others Injured Outside a Training Session

3. Training Issues Resulting from the External Environment
Legal Issues
Breach of Confidentiality or Defamation
Reproducing and Using Copyrighted Material in Training Classes without Permission
Excluding Women, Minorities, and Older Employees from Training Programs.
ADEA
EEOC
Coca-Cola recently settled out of court a discrimination suit in which African American employees were excluded from programs needed to receive promotions.

4. Negligence in Training
Even if a training consultant is used company is still liable for injuries to third parties.

5. Risk Management
Document…keep all notes to show that training is based in business needs.
Releases…
To release scores
Tell trainees how scores will be used

6. Training Issues Resulting from the External Environment
Legal Issues
Not Ensuring Equal Treatment of All Employees While in Training
Requiring Employees to Attend Programs That Might Be Offensive
Revealing Discriminatory Information During a Training Session
Not Accommodating Trainees with Disabilities
Reasonable accommodation – refers to making training facilities readily accessible to and usable by individuals with disabilities.

7. Cross-Cultural Preparation What are the training needs?
Expatriate – works in a country other than his country of origin.
Host-country nationals – are employees with citizenship in the country where the company is located.
Cross-cultural preparation – involves educating employees (expatriates) and their families who are to be sent to a foreign country.

8. Implications for Expatriates and Their Families: Cross-Cultural Training
To be successful in overseas assignments, expatriates need to be:
Competent in their area of expertise
Able to communicate verbally and nonverbally in the host country
Flexible, tolerant of ambiguity, and sensitive to cultural differences
Motivated to succeed, able to enjoy the challenge of working in other countries, and willing to learn about the host country’s culture, language, and customs
Supported by their families

9. Three Phases of Assignments
Predeparture Phase
On-Site Phase
Repatriation Phase

10. Managing Work Force Diversity
The goals of diversity training are
Eliminate stereotypes,
Allow employees to contribute to organizational goals regardless of their race, age, physical condition, sexual orientation, gender, family status, religious orientation or cultural background

11. Managing Diversity Managing Diversity Through Adherence to Legislation
Managing Diversity Through Diversity Training Programs
Diversity Training
Attitude Awareness and Change Programs
Behavior-Based Programs
Cultural Immersion

12. School-to-Work Transition Metro techs
School-to-Work transition programs – combine classroom experiences with work experiences to prepare high school graduates for employment.
School-to-Work Opportunities Act

13. TJ Maxx. Marriott Welfare to Work Programs Pathway Training
TJ Maxx..Marriott Welfare to Work Programs Pathway Training Life skills Childcare Budgeting

14. Joint Union-Management Programs

15. Developing Managers with Dysfunctional Behaviors

16. Training and Pay Systems
Skill-based or knowledge-based pay systems
Cross-training involves training employees to learn the skills of one or several jobs.