1. Presented By: Michael Munaco
Run the store
Presented By: Michael Munaco

2. Cash Handling
Section 4.1

3. Goals Identify the procedures for handling cash
Describe the different types of checks
Explain the acceptance of credit and debit transactions

4. Handling cash Cash drawer is also known as a till
Arranging the cash drawers
5 small and 5 big compartments
Smallest bills closest to customers
Recording Sales
POS terminals helps reduce theft
Electronic Cash Drawer
Operating Cash Drawers
Electronic wand: UPC (Universal Product Code)
Manual Entry

5. Tips for handling cash Close drawer after each transaction
Keep drawer organized
Do not rush
Make sure bills are not stuck together
Count cash as many times as needed to ensure accuracy

6. Making Change Announce the amount of the sale clearly to customer
Take the customer’s money and announce the amount to be tendered
Place cash on register
Remove change due from cash drawer
Use smallest to large coins and then bills
Repeat sale to customer
Count back change correctly to customer
Wait for customer acknowledgement
Place tendered money in drawer

7. Checks Be familiar with check information acceptable to us
Checks commonly accepted in school stores:
Personal
Drawer is person who presents the check
Drawee is the bank
Payee is the store that received the check
Made out to Seaholm High School NOT THE MAPLE TREE
Money Order
Traveler’s Check

8. Accepting Credit Credit Cards Debit Cards Since 1950’s
Ex. Visa, MasterCard, Discover
The Maple Tree does not accept credit cards for security purposes
Debit Cards
ATM card that can be used like a credit card
Transferred from account directly to school

9. Basic Housekeeping
Section 4.2

10. Goals Explain procedures for maintaining the cash drawer
Discuss steps for proper store maintenance

11. Cash Drawer maintenance
Opening cash fund
Start up cash (usually $20.00 for us)
Limited to small amount
Opening Procedures
Count the coins and cash in drawers by denomination
Make sure the total is what the opening cash fund should be
Add denominations correctly
Put total amount for the opening using our POS

12. Daily cash flow Buying Change: managing the flow of cash in your till
Someone gives you a large bill
Don’t have enough coins
Pay for the change
Avoid having large amounts of money in till

13. Closing procedures Count all cash in the till
Record how many of bills and coins you have of each denomination
Enter the closing amount in the POS
Print a Z Report from the POS
Make sure your Over/Under is $0.00
If you have a number other than zero then you did something wrong during one of your transactions
Once you place all the cash, cash count form and Z report in cash box, put it in the back office cabinet.

14. Store Maintenance checklist
Make sure lighting is just right
Avoid clutter; make sure store has a good flow
Create signs to tell customers where to find merchandise
Take a daily tour around the store to look for anything out of place
Make sure displays are clean, neat, and well decorated
Vacuum or sweep floor at end of each workday
Dust shelves, clean mirrors, doors, display cases and racks
Straighten underneath the counters
Organize the stock room
Straighten and size clothing on racks

15. Policies and procedures
Section 4.3

16. goals Explain the purpose of operating policies and procedures
Discuss the information to be included in a store policy manual

17. Operating policies and procedures
Must be est. in every store to be successful
Must be consistent
Policies: general statements of intent about how to run your store
Meant to handle recurring situations
Expectations of employees
Procedures: the processes or steps used for carrying out the policies

18. Personnel and policies
Positions should have clear expectations
Example:
Store Manager- -opening and closing policies
Personnel Manager- Work schedules and training policies
Cashier- sales transactions and cash drawer policies
Sales Associates- customer service policies
Bookkeeper- accounting system policies
Visual Merchandiser- promotional policies

19. Store policy manual
Serves as a guideline of what is expected of every employee
Should include
Mission statement
Hours of store operations
Credit policies
Return policies
Customer service
Loss prevention
Safety procedures
Job titles and responsibilities
Employee evaluation and problem resolution procedures
Employee shopping procedures, including discounts, charges, and layaways
Standards regarding employee appearance and conduct
Career development and training

20. Developing Policies Step 1: Review Your Operational Process
Step 2: Check the Competition
Step 3:; Ask customers for feedback
Step 4: Develop Policy Statements