5. CAS Array DAG MBX-A MBX-B DB1 Load Balancer

6. Bring experience from the service to the enterprise Monitor end user experience Restore end user experience with recovery actions

8. Availability Can I access the service? Latency How is my experience? Errors Am I able to accomplish what I want? Availability Errors Latency Customer Touch Points

9. —OWA send probe —OWA failure monitor —OWA fast recovery responder —OWA verified as healthy —OWA send probe —OWA failure monitor —OWA fast recovery responder —Failover database responder —OWA verified as healthy —MBX1 is failover target LBCAS1 CAS2 DAG MBX1 DB1 DB2 MBX2 OWA DB1 DB2 MBX3 OWA DB1 DB2 OWA DB1 “Stuff breaks, but the experience does not”

11. Monitor Evaluate probe data System Center Operations Manager Exchange Server 2013 Managed Availability

13. Monitor Evaluate probe data

16. PROACTIVEREACTIVE 20s 5min 20min System Level Checks Mailbox Self Test (e.g. OWA MST) [detection 5m] Protocol Self Test (e.g. OWA PST) [detection 20 secs] Proxy Self Test (e.g. OWA PrST) [detection 20 secs] End User Experience Level Checks Customer Touch Point – CTP ( e.g. OWA CTP) [detection 20m]

17. Monitor States Sampling DetectionRecovery Probe Definition Monitor Definition Responder Results (Responses) Responder Definition T3 00:00:00 00:00:10 00:00:30 Restart Reset AppPool Failover Bugcheck Offline Escalate Sequenced Responder Pipeline Named Times Probe Results (Samples) Responder Probe Notification Item Monitor Results (Alerts) Healthy T1 T2 Monitor

31. 31

32. 32

33. Protocol Health Set Proxy Health Set CTP Health Set OWA OWA.Proxy OWA.Protocol System Level Checks Mailbox Self Test (e.g. OWA MST) [detection 5m] Protocol Self Test (e.g. OWA PST) [detection 20 secs] Proxy Self Test (e.g. OWA PrST) [detection 20 secs] End User Experience Level Checks Customer Touch Point – CTP ( e.g. OWA CTP) [detection 20m] PROACTIVEREACTIVE 20s 5min 20min

56. Bring experience from the service to the enterprise Monitor end user experience Restore end user experience with recovery actions

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