1. Siebel 1D – Locate the Order to reverse

2. Press the Reverse Order button 2

3. Re-bill the original order The Comments field will specify the order number of the order that was reversed. The Order Type will be Service Credit Order The Status will be Pending-Payment When a Service Credit Order is processed, the inventory will automatically be put back into the Inventory Location specified on the Order. Copy the original order that was reversed and make an necessary changes if the order needs to be re-billed. Review all the fields and set the order status to Submitted-Worked when ready to invoice.