3. What impacts are being noticed on the public transport demand? AMSTERDAMExpecting decrease of demand BARCELONANo significant decrease in 2008, but more relevant in 2009 BERLINThe demand increased in the last months BIRMINGHAMThe demand increased up to September 2008 BRUSSELSIncrease, but slower (3 %) than in the past years (6 %) BUDAPESTNo impact in Budapest, but demand decreased 10 % in smaller cities HAMBURGNo impact HELSINKIIncrease but lower than previous year LONDONExpecting slow growth or fall to zero MADRIDIn 2008 it has decreased 2% in 2008. A decrease around 7 % is expected in 2009 (-5,4% up to April, and it continues decreasing) MANCHESTERA fall in demand MONTREALDemand continues increasing. The goal is to grow 8 % yearly up to 2012 PRAGUEDecrease SOUTH YORKSHIREBus and Tram decrease slowly. Train continues growing STOCKHOLMIncrease STUTTGARTSlightly increase of demand VALENCIAGeneral reduction VILNIUSDecrease

5. In case of a decrease of demand... BARCELONAMonthly tickets slightly decrease (-1,8 % up to september 2009). Weekly tickets low increase. No changes in the purposes of the trip have been observed. Metro has declined (-3,5 %), but city buses increase (2,1%). There is a relative loss of weight of working days. BIRMINGHAMThere has been no overall recent decrease in public transport use, but there has been a slow decline in bus use. Small reduction in general traffic. MADRIDa) In 2008, urban buses decreased 6.5%, Metro 0.3%, Surburban railways 1.9% and interurban buses 2.0%. In 2009, rail modes decrease -7 %, and interurban buses -9,5 %. b) All tickets, except single tickets, have decreased in the same proportion. MANCHESTERa) Especially in low-income areas and during evenings b) The fall in evening travel probably reflects fewer leisure trips. PRAGUEa) The biggest decrease was noticed in the sales of short-term tickets (1 day – 5 days) b) The decline seems to be related to a decreased number of tourists. Since the unemployment rate is rising, the number of journeys to work has decreased. SOUTH YORKSHIRE Maybe less optional journeys. With regard to modal share, bus and tram are declining, but train is more resilient. VILNIUSDecrease in monthly tickets. People buy tickets more for one transport mode instead of common ticket for all modes of transport

7. Are there any changes on the modal share? AMSTERDAMDecrease of the length of daily traffic jams on the main roads, but no relevant data on modal share. BARCELONAHigway toll has suffered a 7% decrease BERLINThe modal-split of public transport increased slightly BIRMINGHAMThe recent trend shows a rise in trips on PT and a fall in car trips, especially some car trips have been transferred to rail BRUSSELSUnknown BUDAPESTUnknown HAMBURGThere are no changes on the modal share HELSINKIIn 2008 public transport usage increased 4% and private car usage shrunk slightly LONDONNone of significance MADRIDNone of significance MANCHESTERUnknown MONTREALUnknown PRAGUEThere are no changes on the modal share SOUTH YORKSHIREUnknown STOCKHOLMThere are any big changes in the private motoring STUTTGARTThere are no changes on the modal share VALENCIAUnknown VILNIUSPublic transport trips have decreased, as well as number of private cars in the streets

9. Has the use of travel cards or season tickets decreased? BARCELONAMonthly tickets show a decrease of 2% in 2009, weekly tickets increase 1,5 % and funded tickets have also gone up 1 %. BERLINNo BIRMINGHAMSlight increases in 1-week and decreases in 4-week and day ticket up to september 2008 BRUSSELSNo BUDAPESTUnknown HAMBURGThere is no decreasing HELSINKIStable selling, but higher usage LONDONUnknown MADRIDIn 2008, all types of travel cards selling have decreased 4.5%, except senior. In 2009, the whole travel cards go down (-8%), except the senior one, which increases 4%. MANCHESTERTickets are sold by PT operators, which are separate from GMPTE PRAGUENo SOUTH YORKSHIRENo, sales remain stable STOCKHOLMLower selling (-1%), but higher usage STUTTGARTSlightly increase VALENCIAYes, sellings have decreased 12 % VILNIUSSelling of season tickets has decreased

11. Have measures been adopted? AMSTERDAMNo BARCELONANot by now. Plans of increasig services continue to be undertaken BERLINThis is a permanent process BIRMINGHAMNo BRUSSELSNo BUDAPESTYes, but already before the crisis HAMBURGNo HELSINKIThere is a superior advice to reduce the volume of operation next three years LONDONNo, but the Plan 2009/10 to 2017/18 requires savings of at least MADRIDYes, reducing costs in order to adapt the service to the demand (-10% in public ocmpanies and -5% in private ones) MANCHESTERYes, there have been some reductions in services. MONTREALNo PRAGUEMeasures were taken on sunday mornings to reduce cost. SOUTH YORKSHIRENumber of services running at evenings or weekends have been reduced STOCKHOLMNo STUTTGARTNo VALENCIAYes VILNIUSReducing services: operation time, night busses and adjustment of routes

13. Has the possibility to stablish adjustment measures been studied? AMSTERDAMNo BARCELONAThere is an idea to adapt night routes to current demand BERLINNo BIRMINGHAMNo. There are measures to improve the efficiency BRUSSELSNo BUDAPESTOn studying HAMBURGNo HELSINKICosts updated with fuel prices and interest rates. LONDONPlan 2009/10 to 2017/18 requires savings of at least MADRIDA reduction of the operational costs MANCHESTERThere have been some reductions in services PRAGUEOnly on terms of reducing intervals SOUTH YORKSHIREBus operators have reduced costs of the managerial hierarchy STOCKHOLMNot yet STUTTGARTNo VALENCIAYes

15. Have special measures been foreseen? AMSTERDAMNo BARCELONANo BERLINNot yet BIRMINGHAMNo special measures, only the usual ones BRUSSELSNo, the cost of fuel is decreasing as the interests on loans HAMBURGNo HELSINKINo, the demand risk is borne completely by the authority LONDONNone at the present MADRIDNot yet MANCHESTERNo PRAGUEA subsidy from the government is being considered for Czech Railways SOUTH YORKSHIRESYPTE has started to pay within 14 days of receipt of invoice to aid cash-flow problems within the operators STOCKHOLMNo STUTTGARTNo VALENCIAYes

17. Are measures different when aimed at public versus private operators? AMSTERDAMNo BERLINIn the case of practical application of adopted measures would be both groups to treat as equal. BIRMINGHAMOperators are private companies/privately operated franchises MADRIDThe economic measures taken are more restrictive in the case of public operators PRAGUEOnly the case mentioned about Czech Railways SOUTH YORKSHIREAll public transport operating companies are privately owned in South Yorkshire STOCKHOLMNo VALENCIAIn public operators they have not been taken VILNIUSBoth public and private operators had to adjust their work to economic situation and changes

19. Has any kind of measure related to contracts with operators been taken? AMSTERDAMNo BARCELONANo BERLINNo BIRMINGHAMNo BRUSSELSNo HAMBURGNo HELSINKINo LONDONNo MADRIDNo MANCHESTERContracts have in some cases been reduced in scope PRAGUENo SOUTH YORKSHIRENo STOCKHOLMNo STUTTGARTNo VALENCIATo reduce supply in order to not increase subsidies VILNIUSNo

21. Have investments plans in progress been modified? AMSTERDAMNo BARCELONANo, as they are long-term decisions and actions BERLINThe Federal Republic had provided stimulus packages for additional investments in infrastructures to finance the railroad; for trams, busses, metros and vehicles are not available BIRMINGHAMNo. Investment programmes are continuing BRUSSELSYes, a part of regional investments have been cancelled HAMBURGNo HELSINKINot yet, but may be necessary LONDONTfL´s budget of £9.2bn for 2009/10 is up from £8.1bn last year MADRIDSome new infrastructure projects have been postponed MANCHESTERThe proposed investment in rail rolling stock could be reduced MONTREALNo PRAGUENo SOUTH YORKSHIREInvestments in new vehicles will be probably reduced. An extra Public investment on congestion/priorities schemes has been proposed STOCKHOLMNo STUTTGARTNo VALENCIANo VILNIUSYes, all investment programs have been cut down

23. With regard to fare policy, have any measure related to social policies? AMSTERDAMNo BARCELONANo BERLINThere already are special tariff offers for persons with low income BIRMINGHAMYes, offer help with travel costs to a number or groups BRUSSELSNo, the existing measures remain HAMBURGNo HELSINKINo LONDONThere are a new half price scheme for low income groups and new day time off-peak fares were introduced MADRIDNew social fares have been created, but not based on economic crisis MANCHESTERNo PRAGUENo SOUTH YORKSHIREFares are set by operators, they have increased the fare levels STOCKHOLMNo STUTTGARTNot in 2009, maybe in 2010 there will be a change VALENCIANo VILNIUSNo

25. Have fares in 2009 been modified? By how much? AMSTERDAMIn average fares have gone up 4.5% BARCELONAFares increased as it is usual every year, price index on the average BERLINNo BIRMINGHAMBuses increased 3%, Metro 4.5% and ray 4.8% in 2008 BRUSSELSThere was an increase of 3% according to the inflation rate BUDAPESTNo HAMBURGThe HVV has modified the fares at an average of 3.3% HELSINKICertain tickets types were reduced, others raised by less cost index, not related to economic conditions LONDONThe increase in fares was based on Retail Price Index plus one per cent (6%) MADRIDPrices were increased 4.9%, the average of inflation rate MANCHESTERYes, with differents rates depending on operators (from 3% to 9%) PRAGUENo SOUTH YORKSHIREThe fares of almost all operators have increased in 2009 (first by 8%) STOCKHOLMNo, fares are unchanged since last year STUTTGARTTicket fare have in 2009 been updated with inflation VALENCIAYes, 5% in January 2009 VILNIUSYes, the fares has been modified from December 2008. Single ticket has passed from 0,32 euros to 0,59 euros in March 2009

27. Have the fare modification taken into account any criteria related to crisis? AMSTERDAMNo, price have increased reflacting the raise of variable costs BARCELONANo BERLINPrices has been updated to avoid decrease of demand BIRMINGHAMYes, partially BRUSSELSNo HAMBURGNo HELSINKINo LONDONYes, partially. The half price scheme for low income groups was extended in April MADRIDNo, the criteria don´t depend on the crisis MANCHESTERNot known, but probably not SOUTH YORKSHIREThere is no evidence to suggest this STUTTGARTNo, not for 2009 VALENCIAYes VILNIUSThe last ticket price modification was made only in 2005. During 3 years situation has changed a lot. Fare increase in December 2008 was caused by the earlier intentions to raise fares.

29. Have free pass to any group of users been introduced? AMSTERDAMElderly pass, but the reason was not crisis-induced BARCELONANo BERLINNo BIRMINGHAMYes, to senior citizens on services off-peak. BUDAPESTNo BRUSSELSNo HAMBURGNo HELSINKINo LONDONThe 2009 package included measures to allow older people 24 hours free travel MADRIDNo MANCHESTERNo SOUTH YORKSHIREFree travel under 18s and off-peak for all over 60s (it is a national project) STOCKHOLMNo STUTTGARTNo VALENCIANo VILNIUSNo

31. Have marketing activities been affected and how/in what sense? AMSTERDAMNot that we know of, at least up till now BARCELONANo BERLINNo BIRMINGHAMNo BRUSSELSNo BUDAPESTDecrease HAMBURGNo HELSINKINo LONDONNo MADRIDMarketing expenditures have been reduced MANCHESTERMost commercial and marketing activities are separate from GMPTE SOUTH YORKSHIRENo STOCKHOLMSince there are unsold advertising spaces on board we have reconsidered the channels for our own marketing activities STUTTGARTNo VALENCIANo VILNIUSAll activities were adjusted, priorities were re-set

33. Have promotion campaigns been planned or these expenditures are reduced? AMSTERDAMNo BARCELONANo BERLINThe budget for marketing measures has not been reduced BIRMINGHAMThe budgets have not been reduced in direct response to the crisis BRUSSELSNo BUDAPESTYes, according to the budget’s reduction HAMBURGNo HELSINKINo LONDONNo MADRIDCRTM has eliminated the expenditure on promotion campaigns in 2009 MANCHESTERUnknown SOUTH YORKSHIRENo, although marketing by some bus operators is minimal or zero STOCKHOLMPromotion campaigns follow decided plans STUTTGARTNo VALENCIARather reduced

35. Are strategic measures regarding the use of the private car planned or adopted? AMSTERDAMA delay in the introduction of the foreseen system of roadpricing BARCELONAMeasures already decided consisting of decreasing fares to HOV and clean vehicles could be consolidated BERLINThere are long term strategic measures in order to change attitudes of the private car BIRMINGHAMReducing road congestion, PT priorities and funding options for transport improvements. BRUSSELSThere are planned measures through our mobility plan (2015-2020) HAMBURGNo HELSINKINo LONDONNo MADRIDNo MANCHESTERNo MONTREALFunding measures (petrol tax and special programmes will be developed) PRAGUEA toll system in the city centre is being considered SOUTH YORKSHIRESYPTE does not have control over highways or car parking STOCKHOLMThere is a long term strategy to attract business travellers, private car and taxi users to travel by PT STUTTGARTNo VALENCIANo

37. Have any exploratory measures been planned or taken to search funding? AMSTERDAMNo BARCELONANo BERLINNo BIRMINGHAMParking levy, land value tax and other new possibilities are being studied BRUSSELSFor 2015-2017 a congestion charge ‘pay as you ride’ will be introduced BUDAPESTNo HAMBURGNo HELSINKILong term studies regarding congestion charges are in progress LONDONNo MADRIDNo MANCHESTERNo MONTREALPetrol tax was created some years ago PRAGUENo SOUTH YORKSHIRENo STOCKHOLMNo STUTTGARTNo VALENCIANo VILNIUSCongestion charge while entering Old town.

39. Have you noticed any decrease in fare incomes? AMSTERDAMYes, specifically in the touristmarket a decrease of 4% in the second half year of 2008 BERLINNo BIRMINGHAMSales of ticket have not fallen significantly as direct result of recesion BRUSSELSNo HAMBURGNo HELSINKIThe growth of fare incomes seems to reached a turning point LONDONYes MADRIDThe average in the first three months of 2009 is around 7 % MANCHESTERFare incomes are collected by PT operators, not by GMPTE PRAGUEYes, decrease of demand and ticket revenue SOUTH YORKSHIREOperators do not disclose this information to them, but it is not likely because of the fare increase STOCKHOLMNo STUTTGARTNo, rather a slightly increase VALENCIAYes VILNIUSNo because fare prices were modified

41. What evolution of the index of range fares is expected? AMSTERDAMThat has not been decided upon, to early to tell BARCELONAThe new fares will be approved on January ’10. There ir no forecast today about their possible evolution BERLINThe prices will not be changed in the next year BIRMINGHAMFares are pegged to inflation and the trend will continue BRUSSELSThe change of regional government can change the fare policy HAMBURGA slight increase HELSINKIA new fare and ticketing system is under development MADRIDMaybe, a decrease near to 2% could be expected MANCHESTERUnknown PRAGUENo important changes are expected SOUTH YORKSHIREOne of the operators reduced the price of bus and tram day ticket STOCKHOLMNone for the coming year VALENCIAMaybe 1% more than RPI