1. 1 Business Process Management Systems [Συστήματα Διαχείρισης Επιχειρησιακών Διαδικασιών] Lecture 3, 4, 5, 6: Business Process Analysis – Process Modeling Univ. of the Aegean Financial and Management Engineering Dpt Petros KAVASSALIS

2. 2 What you will learn in this course A set of fundamental concepts for understanding Business Process Management (BPM) A set of fundamental concepts for understanding Business Process Management (BPM)  Business Process Analysis  Business Process Design Best practices and techniques for modeling business processes Best practices and techniques for modeling business processes Strategies for orchestrating IT systems and human activity by using Business Process Management Systems Strategies for orchestrating IT systems and human activity by using Business Process Management Systems  XML  Web Services  E-Forms Familiarization with practical use of BPN in: Familiarization with practical use of BPN in:  e-business  e-government 2.0  Interoperability through enterprise architecture design

3. 3 Who am I? PhD in Economics and Management (Univ. Paris Dauphine & Ecole polytechnique) PhD in Economics and Management (Univ. Paris Dauphine & Ecole polytechnique) Research experience Research experience  Ecole polytechnique, Paris  MIT Center of Technology Policy and Industrial Development, MIT CTPID (MIT Internet Telecommunications Convergence Consortium) Current positions Current positions  Univ. of the Aegean (FME): Assoc. Professor  RACTI: Director of ATLANTIS Group

4. 4 Communication tools e-mail: pkavassalis@atlantis-group.gr e-mail: pkavassalis@atlantis-group.gr Course web site: see FME web site Course web site: see FME web site

5. 5 Students evaluation Class Participation (20%) Class Participation (20%)+ Assignments (20%) Assignments (20%)+ Final Exam (60%) Final Exam (60%)

6. Business Process Analysis: What is it? Business process analysis (BPA) is the analysis of various business operations classified into processes (i.e. series of related tasks), where observation revolves around the specific ways in which these processes happen along a life cycle from beginning to end… Business process analysis (BPA) is the analysis of various business operations classified into processes (i.e. series of related tasks), where observation revolves around the specific ways in which these processes happen along a life cycle from beginning to end…  Is a disciplined approach for introducing and managing change to organizations  Is an approach that helps improve the performance of business activities Please find examples of process by visiting local businesses Please find examples of process by visiting local businesses  Prepare a presentation with the material you have collected  Make designs 6

7. Business Process Analysis: rules Objective: process de-composition Objective: process de-composition  Criteria o Task homogeneity o Spatial frontiers (re-group tasks related to the same place, i.e. a cashier's office or an organization’s division o Interaction with third systems (see next slide) o Re-usable sub-processes / activities o End / start events Two versions Two versions  As-is  To-be 7

8. People Tasks: an important part of the orchestrated ensemble Petros KAVASSALIS 8

9. Process Modeling: processes and sub- processes Separate groups of related tasks (sub-processes) from stand-alone tasks Separate groups of related tasks (sub-processes) from stand-alone tasks Petros KAVASSALIS 9

10. Ok, but who starts the process? Petros KAVASSALIS 10

11. The process has started but it should wait somewhere… Petros KAVASSALIS 11

12. … After waiting for a while, it goes further and ends… another process starts Petros KAVASSALIS 12

13. [parenthesis: time issues] Start Timer Event Start Timer Event  A process can start with specified interval as defined by the timer o Start on a specific day o Start after X days Intermediate Timer Event Intermediate Timer Event  The process will wait for a specified time period before continuing o Wait until a specific date o Wait for a specified duration Petros KAVASSALIS 13

14. Intermediate Message Event Petros KAVASSALIS 14

15. Gateway-ing! [please read and apply: B for any k b, k: string] Petros KAVASSALIS 15

16. How to model people tasks? [see following lectures] Petros KAVASSALIS 16