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+ Leadership I: Leading Through Change Tuesday, April 17, 2012.

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Presentation on theme: "+ Leadership I: Leading Through Change Tuesday, April 17, 2012."— Presentation transcript:

1 + Leadership I: Leading Through Change Tuesday, April 17, 2012

2 + Leading Change  For anything to change, someone has to start doing something differently.  How can you get people to start behaving in a new way?  Think of a change you embraced. What made you welcome it?  Classify those things as pertaining the heart or to the mind.  Sometimes... Heart and mind disagree.

3 + Leading Change Rational side Seems to be the leader Looks to the long- term, plans, thinks beyond the moment Emotional side Can overpower the Rider Looks for the quick payoff over the long-term investment RiderElephant The Happiness Hypothesis, Jonathan Haidt

4 + Leading Change Rational side Spins his wheels Over analyzes & over thinks Emotional side Love, compassion, sympathy, loyalty Gets things done – energy & drive RiderElephant The Happiness Hypothesis, Jonathan Haidt

5 + Leading Change Provides the planning & direction Provides the energy RiderElephant The Happiness Hypothesis, Jonathan Haidt Direct the Rider What looks like resistance is often lack of clarity Motivate the Elephant What looks like laziness is often exhaustion Shape the Path What looks like a people problem is often a situation problem.

6 + Direct the Rider Motivate the Elephant Shape the Path Save 100,000 lives in 18 months Use specific strategies (i.e., elevating heads of patients on respirators) Face-to-face contact with the mother of a girl who had died due to medical error One-page enrollment form Training Mentors Peer pressure Donald Berwick Institute for Healthcare Improvement (IHI) Turn around high defect rates in healthcare

7 + How to Change Things When Change is Hard Chip Heath & Dan Heath SWITCH

8 + JIGSAW Read the stories and match them to the appropriate strategy. Note the story on the handout. Brainstorm an application to a change situation we’re facing as a system. Create groups represented by Numbers 1, 2, & 3. Share information & take notes on back of handout. Count off by 3.

9 + Leading Change Switch: How to Change Things When Change is Hard Chip Heath & Dan Heath


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