Presentation on theme: "Workplace Communication Media, Politics and Power"— Presentation transcript:
1 Workplace Communication Media, Politics and Power Professional Year Program - Unit 5: Workplace media and communication channels
2 PurposeThe purpose of this session is to highlight the importance of using the right communication channel/media when communicating in the workplace.We will begin by revisiting the communication process, then we will consider the various communication channels and their differences, look at communication networks in organisations and identify common barriers to effective communication. The session will conclude with exploring the impact of power and politics in the workplace.This is about telling students why they should listen and how this subject matter is important to them.
3 Overview In this session we will cover the following: The communication processCommunication media/channelsInformation richness and choice of media/channelCommunication networksCommon barriers to effective communicationPower and politics in the workplace
4 The Communication Process Discuss with students the communication process and highlight the issues that can occur in the process.Ask them if they have experienced any communication problems and if they can identify at what part of the process it occurred.The following information from may assist:“A communication process must have at least two people: a sender and a receiver. The sender has some ideas in his mind and he translates the ideas into words by encoding the message. The medium of this encoded message can be spoken words, written words or signs. This message is transmitted to the receiver and the receiver decodes the message by assigning meaning to the words. However, the understanding of the receiver about the message may not be the same as what the sender means. This problem is caused by noise. Noise is anything that interferes with or distorts the message being transformed and it can be both external or internal. External noise is noise that is in the environment such as distractions whereas internal noise occurs within the sender or the receiver. For example, the sender may be too upset to encode an accurate message or the receiver may be too nervous to pay attention to the message.”
5 Encoding – Verbal & Nonverbal Verbal CommunicationThe encoding of messages into words, either written or spokenNonverbalThe encoding of messages by means of facial expressions, body language, and styles of dress.
6 Communication Channels What are the different communication channels that exist in the workplace?
7 Communication Channels What are the communication channels that exist in the workplace? Can you think of others?Face to faceLettersReportsMeetingsTelephonesVideoconferencingBlogs/Forums
8 Information RichnessDifferent communication channels have different levels of information richness.It is important to select the communication channel that will provide the level of information richness you need to effectively communicate your message.
10 Information RichnessPossible Discussion question here- What is the key factor is determining how “rich” a Communication Media/Channel is?
11 Communication Media Face-to-Face Has highest information richness. Can take advantage of verbal and nonverbal signals
12 Communication Media Spoken Communication Electronically Transmitted Has the second highest information richness.Telephone conversations are information rich with tone of voice, sender’s emphasis, and quick feedback, but provide no visual nonverbal cues.
13 Communication Media Personally Addressed Written Communication Has a lower richness than the verbal forms of communication, but still is directed at a given person.Personal addressing helps ensure receiver actually reads the message—personal letters and are common forms.
14 Communication Media Personally Addressed Written Communication Has a lower richness than the verbal forms of communication, but still is directed at a given person.Personal addressing helps ensure receiver actually reads the message—personal letters and are common forms.
15 Communication Media Impersonal Written Communication Has the lowest information richness.Good for messages to many receivers where little or feedback is expected (e.g., newsletters, reports)
16 Communication Media – Tips for choosing written or verbal
17 Communication Networks Communication networks consider how information flows between people, teams and within an organisation.They can be descried as the pathways which information flows in groups and teams and throughout the organisation.
19 Communication Networks - Organisation Organisation ChartSummarises the formal reporting channels in an organisation.Communication in an organization flows through formal and informal pathwaysVertical communications flow up and down the corporate hierarchy.
20 Communication Networks - Organisation Organisation ChartHorizontal communications flow between employees of the same level.Informal communications can span levels and departments—the grapevine is an informal network carrying unofficial information throughout the firm.
21 Communication Networks - Organisations Formal and Informal Communication Networks in an Organisation(see next slide)Formal and Informal Communication Networks in an Organisation
22 Formal and Informal Communication Networks in an Organisation Discuss the difference between the formal channels and informal channels. What are the benefits of each? What are the disadvantages of each?
23 Common Barriers to Effective Communication Messages that are unclear, incomplete, difficult to understandMessages sent over the an inappropriate mediumMessages with no provision for feedbackMessages that are received but ignoredMessages that are misunderstoodMessages delivered through automated systems that lack the human element
24 Power and Politics in the Workplace Power and politics are part of any group or organisation to varying degrees.An awareness of these factors is critical in successfully navigating a organisation and communicating effectively.
25 Power and Politics in the Workplace What is power in the workplace?The capacity someone has to influence the behaviour of anotherWhat are some examples of power in the workplace?Is power good or bad?
26 Power and Politics in the Workplace Types of PowerFormalPersonalFormal PowerPositional PowerPersonal PowerI like you….
27 Power and Politics in the Workplace What is politics in the workplace?Activities that are not part of a persons formal job, but that influence the distribution of advantagesWhat are some examples of politics in the workplace?Are politics good or bad?
28 Power and Politics in the Workplace Watch the following video on office politicsIdentify two ways you can respond positively to office politicsWatch Video – Office PoliticsVideo – Office Politics in Unit 5 Learning Materials
29 Power and Politics in the Workplace Video – Office Politics in Unit 5 Learning Materials
30 Power and Politics in the Workplace Debrief : Video – Office PoliticsIdentify two ways you can respond positively to office politicsVideo – Office Politics in Unit 5 Learning Materials