1. Getting to the Point of Human Services

2. Provider –Conceived –Developed –Implemented Improve the quality of human services –Defined as improving quality of people’s lives –Use of information technology to enhance expectations –Apply proven management science principles Mission-Driven

3. Getting to the Point of Human Services Esteam Seeks: Fundamental change Service focus Evidence-based practice Continuous improvement –Quality –Productivity Universal information access

4. Getting to the Point of Human Services Clients Pressley Ridge Keystone Human Services Positive Education Program Lakeshore Community Services Sarah Reed Children’s Home

5. Getting to the Point of Human Services TOTAL: Impact is about… “Unlocking Exceptional Performance”

6. Getting to the Point of Human Services Total: Impact TOTAL: Quality –Quality and accreditation management tool TOTAL: Redesign –Business process and productivity consulting TOTAL: Record –Clinical productivity and reimbursement management TOTAL: Impact - A Multi-Faceted Approach

7. Getting to the Point of Human Services Total: Record TOTAL: Record Key Features Browser-based Comprehensive reimbursement management –Supports fee-for-service and per-diem billing modes Clinical productivity tools Highly accessible data structure Security model controls data access –Supports HIPAA compliance management –Field level security capability Alerts –Clinical and financial alerts Quality and financial indicators

8. Getting to the Point of Human Services TOTAL: Record allows you…. To improve cash flow by reducing time between service delivery and payment dates To more effectively integrate clinical supervision and billing processes To clearly see how much billable vs non-billable time your staff provides To manage the quality and the completeness of service tickets for internal and/or Medicaid audits To manage your programs with “real time” information

9. Getting to the Point of Human Services Total: Record Customer Benefits Realized Return on investment –Increased collections –Decreased reserves –Increased cash flow –Program expansion Increased efficiency –Reduced financial closing cycle –Direct entry of clinical staff services –System updates occur without interruption Customer References Available

10. Getting to the Point of Human Services Customer Benefits Realized Access to information –Organization-wide –Real-time Increased clinical supervision –Case notes –Progress notes –Incidents Customer References Available

11. Getting to the Point of Human Services Total: Record Reimbursement Management 24 x 7 access to revenue projections Pre-authorization and other funder rule checks prior to invoicing Cash remittance tracking Accounts receivable management Flexible data export to general ledger HIPAA billing templates

12. Getting to the Point of Human Services Total: Record Clinical Productivity Organization defined forms library including case notes, progress notes and incident reports Staff productivity reporting Census management Billable hours monitoring

13. Getting to the Point of Human Services Total: Record Reporting Creates numerous standard reports Utilizes Crystal Report software Exports to MS Excel, Adobe, MS Word Provides multiple report views Offers flexible report parameters and date ranges

14. Getting to the Point of Human Services Total: Record Security Two layers of security: who and what –Explicitly assign consumers to staff –Groups define user access –Field-level control

15. Getting to the Point of Human Services TOTAL: Quality Web-based Quality Assessment Software

16. Getting to the Point of Human Services Total: Quality How do you demonstrate quality? How important is quality to your organization, REALLY? Where’s the evidence that you are a quality-driven organization? TOTAL: Quality can help….

17. Getting to the Point of Human Services Total: Quality Assessment Cycle TypicalDesired Data Collection Data Analysis Data Utilization Plan Follow-up

18. Getting to the Point of Human Services Total: Quality TOTAL: Quality can help... Connect program operations to organizational or strategic goals Manage service model fidelity Secure COA accreditation

19. Getting to the Point of Human Services Call 412.322.0629 or email David Rumberger, Director of Sales and Marketing at drumberger@esteam.net for more information about Esteam or our TOTAL: Impact Offering.