1. Welcome To Website Pros Technical Support Technical Support New hire Orientation

2. Website Pros Website Pros is a leading provider of full-service website development and consulting services dedicated to small to medium-sized enterprises. Founded in 1999, Website Pros develops over 250 websites per day for small and medium-sized businesses throughout the country. We offer a full suite of “Do-It-For-Me” and “Do-It-Yourself” products and services including website design and hosting services, e-commerce capabilities, internet promotion and advertising, site management, and Web service consultation. Our products and services can be applied to businesses with existing websites or new websites, which allows us to meet a customer anywhere along the e-business lifecycle.

3. Our Values To consistently show respect, honesty and professionalism in all interactions with customers and all other people with whom we have contact To continuously improve our services and products and the way we offer them to create greater value for our customers To keep customer satisfaction our top priority To foster open communication among all employees To create an entrepreneurial spirit among our employees that encourages personal resourcefulness and creativity To value and encourage teamwork in every activity, task and opportunity

4. Technical Support Web hosting Support E-mail Support eWorks Support E-commerce Support Constant Contact Support Phone Support Customer E-mail Support Fullfillment Search engine submissions World Class 24 x 7 Support

5. Web Hosting Support Website Pros is proud to offer our Secure Web Hosting Solution. Our state-of-the- art hosting platform offers the technology and security that give you peace of mind about the daily operation of your e-business. All our hosting packages include our award-winning 24-hour, 7-day a week technical support.

6. E-mail support WebMail is a Web-enabled e-mail gateway that allows a customer, via a Web browser (Internet Explorer, Netscape Navigator, etc.), to exchange e-mail messages from any computer that is connected to the internet. Advantages of WebMail It is easy to use. Get the ability to access e-mail from anywhere in the world via the internet. There is no need to learn complicated e-mail software programs. Upgrades and maintenance come without interruption to service. WebMail Features Address Book Attachments Autoresponders E-Mail Filters Mail Forwarding Search Folders

7. Matrix Builder Rapid, Easy Site Creation—Right from Your Browser Build an interactive website for your business with NetObjects MatrixBuilder. It’s easy, fast, and affordable. With NetObjects MatrixBuilder, you get an easy to use online builder, with just the right Web services to get your business online fast and make it successful from the start. e-Site plan includes NetObjects MatrixBuilder and hosting e-Site Pro gives you the additional edge of Quick Tools to make your site work harder e-Commerce gives you all the tools you need to create your online storefront e-Commerce Pro includes Quick Tools with your online store

8. eWorks eWorks! XL - Accelerating Your Business. Online. A complete website and online advertising package—perfect for your small business. Effective small business website marketing strategy, including a complete website and online advertising package that’s perfect for the small business. Introducing eWorks! XL from Website Pros. eWorks! XL is much more than a website. Initial Site Design and Unlimited Modifications in the First 30 Days Unique Web Address (Domain) Search Engine Marketing Banner Advertising E-Mail Marketing Internet Yellow Page Listings A bundle valued at more than $190

9. E-commerce Support Professional Ecommerce Web Design for Small Businesses. At Website Pros, we understand that there's no such thing as one size fits all in the competitive ecommerce marketplace. That's why we work closely with our customers to build ecommerce websites with their specific needs in mind.

10. Constant Contact Website Pros has partnered with Constant Contact, the premier small business e- mail marketing program provider, to offer you professional do-it-yourself e- mail marketing services. E-mail marketing for small businesses is one of the most cost-effective ways to market your products and services. Drive more traffic to your website. Collect e-mail addresses, then reach out and make every contact count. Send professionally designed e-mail campaigns quickly and easily. Build relationships with your customers and visitors. Improve the return on investment of your other marketing efforts. Constant Contact makes it easy and affordable to manage your permission e-mail lists, create eye-catching HTML e-mail communications, and track e-mail campaign results. Launch your first campaign today and see results instantly! Import your in-house permission-based list. Add a visitor signup to your website. Choose from more than 75 professional e-mail templates. Add a "forward to friend" to every e-mail. Easily manage and host your subscriber list. See real-time reports, including who opened and clicked on each link. Get FREE customer support.

11. Website Design Services Website Design Services Website Pros has built more than 400,000 websites for small businesses. Easy, Step-by-Step Process Professional Staff Sales Support Design Support 24/7 Technical Support Maintenance and Upgrades Updating Your Site Online Marketing Services Affordable Website Packages

12. NetObjects Fusion Still the smartest way to build websites. NetObjects Fusion 9 is simply the easiest, most complete way to build, manage, and promote websites on the market. Perfect for designers at any level, whether you are a novice with no HTML knowledge or a seasoned Web developer. Fusion 9 is equipped with the latest features and allows you to grow as a designer as your skills progress.

13. Custom Website Design Custom Website Packages Our custom Web Packages are perfect for a business that is interested in working one-on-one with a professional Web designer to build a totally customized website. The prospect of launching a website can be intimidating, especially the first time. That’s why we’ve made the choices simple and easy to understand. Standard Features Include: Design and Page Domain Registration Marketing/Reporting E-Mail Updates and Support

14. Visibility Online The Visibility Online package comes with the following features: A sponsored business listing in Yahoo! Yellow Pages Powerful Local Search Guaranteed placement in Yahoo! and 50 other major search engines Search engine optimization Search engine reports Do-it-yourself e-mail marketing Banner Ads Online Guides A team of professionals at your service Team up with a leading provider of website services for small businesses

15. World Class 24 x 7 Technical Support 24/7 Technical Support Maintaining customer sites to keep Them selling around the clock is mission critical to our support staff. If a customers site experiences technical difficulty at any time, technicians are available to troubleshoot and repair 24 hours a day, 7 days a week.

16. Welcome To Support Thank you and welcome to the Technical Support Team. The Technical Support Team is looking forward to assisting in your training and working along side you for many years to come. Paul Yuknis will be assigning a trainer for each step of your training to ensure that you will receive all the necessary tools to become a successful member of the Website Pros Family.