1. Financial Services User Group Lloyds of London 12 th February 2015

2. Agenda 12:00 – Lunch, networking and tours 14:00 – Welcome & Phoenix Update – Mike Osborne 14:30 – Managing the Press in a Crisis - Duncan Hart 15:30 – Refreshment break 15:50 – FCA Cyber Threat Update – Simon Onyons 16:20 – Q & A/User Group Forum 16:50 – Summary 17:00 – Close & Drinks

3. Phoenix Group Update New CEO joined in April 2014 – Steve Vaughan 3 Year Strategy for the Group The focus for Year 1 will be stability, efficiency and quality. The focus for Year 2 will be account management. The focus for Year 3 will be integrated services. Key Metrics are Service Quality, Customer Support, Profitability, Cash, Sales & Service Integration. “Our overarching mission, therefore is: To become an essential ingredient in our customers’ success by providing scalable, resilient, forward looking IT managed services.”

4. Implementing the Phoenix Strategy in BC The BC Business is stable, efficient and profitable We are integrating services to provide greater resilience We have a number of new investments planned Service delivery and customer satisfaction are strong, Account Management can and will be improved.

5. Assured BC Business Performance Turnover £50,443,000 Profitability £10,486,000 Shareholder Funds£27,784,000 Solid Credit Rating:- FYE14 Results are post inter-company redistribution of certain BC contracts.

6. Design & BC Planning + Testing Resilient Systems On/Off Premise Pro-Active & RTO Aligned Support Flexible/Dynamic Voice & Data Comms & Security Resilient & Secure Core Infrastructure Workarea Recovery Site, IT & Data Backup Resilience 24/7/365 Monitoring & Alerts & Response Integrating BC within Phoenix Services

7. Ongoing Investments in BC Ongoing ‘Run Rate’ Investments Additional IT DR Server/Storage WAR Site Upgrades/Enhancements Network Upgrades (1Gb-10Gb) Cloud Backup Storage Reviewing options/return for additional WAR seats Additional Regional Datacentre Capacity Shadow-Planner Software Development Cloud Backup, DRaaS & Archive as a Service

8. Enhancing BC Account Management Introduction of additional Internal Account Manager(s) More accessible point of contact Based at Operational HQ in Aston Pick-Up on Simple Queries Contract Moves/Adds Changes Reduced number of Accounts per field A/M Local Service/Centre Manager Contact Manager/Exec-Level Relationships Annual Service, Strategy & Market-Trend reviews

9. Business Continuity Planning & Incident Response Expertise Data Backup and IT Resilience + Workarea Recovery Traditional Disaster Recovery What’s Driving the Phoenix BC Strategy? Organisational Resilience

10. So: BC Planning PLUS Continuity Solutions From Reactive to Proactive ServicesFrom Provider to Trusted Partner

11. Enhanced BCP Consulting Services www.phoenix.co.uk/bcm-assurance/ Using BCM Assurance Tag-Line BIA BCP Test Observation & Audit Gap Analysis (inc. ITRS) One-Off Consultancy Projects Managed BCM Services Shadow-Planner Software Holiday/Sickness/Project Cover

12. Packaged Technology Solutions & DRaaS www.phoenix.co.uk/recoversmarter/ Using Recovery Smarter Tag-Line Technology based solutions Faster RTO Faster RPO Flexibility & Responsiveness Cloud Backup & Recovery Virtual Server Recovery Solutions Virtual Office Recovery Solutions Archive & Storage as a Service

13. Fastest Growing Service: Cloud & DRaaS Protected Data Trend Highlights Over 2.5 Million backup activities performed. Circa 5,000 backup activities per day. Circa 135,000 backup activities per month. Over 1 Petabyte of customer data protected. Over 1.1 Billion customer files protected. Over 210 Terabytes of stored customer data. Circa 3,500 installations Worldwide Beijing, Chennai, Mumbai, New York, Singapore, Tokyo. Circa 60% CAGR Year on Year.

14. BC Customer & Perceived Market Trends Workarea Trends Good Regional Uptake Mixed in large Financial Firms FCA having impact on SME’s IBM closing centres, HP not investing Home working coming – and going IT Trends ‘Bare Metal Recovery’ fading fast Need better RTO/RPO Too much data to recover Virtualization & DRaaS rampant – buyer beware! BCP Trends Too much to do – too little resource Difficult to keep/motivate/interest BCP professionals

15. Keeping you More Informed Revised/refreshed Website Introduction of eNewsletter Technology Updates Expert Views & Advice White Papers Launch of Advisory Blogs Regional events User Groups & Vertical Focus Groups You tube Channel, Twitter & Linked-In

16. In Summary The BC market is in Transition Technology solutions Service Providers Regulation & Enforcement Expectations Phoenix is evolving to meet demands We are financially stable & investing in futures We know there are areas for improvement You can help us on our journey by giving feedback