1. Understanding and applying Christensen Munir Mandviwalla Fox School of Business Temple University

3. Porter “Five forces” SWOT Financial analysis “Best practices” Porter “Five forces” SWOT Financial analysis “Best practices” Christensen

4. Source: Christensen, C., Anthony, S., and Roth, E. “Seeing What’s Next: Using the Theories of Innovation to Predict Industry Change.” Harvard Business School Press, 2006, p.4. Sustaining Move along a known path such as improve an existing product. Low-end Existing products are “too good” and relatively expensive such as Smartphones? New-market Change the product to get new people by changing its nature or by making it more convenient (reduce expertise or wealth requirement)

5. Source: Christensen, C., Anthony, S., and Roth, E. “Seeing What’s Next: Using the Theories of Innovation to Predict Industry Change.” Harvard Business School Press, 2006, p.6. Resources What a firm has Processes How a firm does its work Values What a firm wants to do Strengths Weaknesses (blind spots)

6. Source: Singh, D. “Porter’s Value Chain”, August 5, 2009. Retrieved from Wikipedia on September 13, 2010. http://en.wikipedia.org/wiki/File:Porter_Value_Chain.png What matters most to customers? Control Integrate (modularize) Integrate to improve what is “not good enough” (e.g., speed, customization, convenience) Outsource what is “more than good enough”