1. Discharge from Hospital to Care Home

2. What you told us! Lack of verbal communication Lack of documented communication Waiting for medicines Waiting for transport Inappropriate discharge times Lack of follow up support

3. What was our response? Consultation Discharge working group Pilots of communication

4. Patients Association Project South west projects to improve patients experience “Listening to patients speaking up for change”

5. Project Aim A campaign to raise awareness of the need to provide a two way information flow To improve information on admission and discharge between the Trust and care home. Why? To ensure the patient is seen as person with needs, preferences, requirements – this will assist their care and treatment and improve their experience in hospital.

6. Outcomes required Clear understanding of the patient information needed by hospital and care homes; Hospital staff to evidence involving care homes in the patient care plan and vice versa; Stories about improved information flow between care homes to the Board with other stories; Standards for staff and care homes jointly agreed as part of the Transfer Policy and Discharge Policy; Improved ongoing relationship with care homes and the Trust Other?

7. What next? Extend pilots Post discharge support Training Ideas/comments please I.T system

8. Useful contacts: Sharon Goldsworthy – Governance Lead (South Devon Healthcare Foundation Trust) Tel: 01803 655 724 or email: s.goldsworthy@nhs.net Heather Eardley – Patients Association email: heather@patients-association.com Jean Chapman – Eclipse Lodge email: jean.chapman@crocuscare.co.uks.goldsworthy@nhs.netheather@patients-association.comjean.chapman@crocuscare.co.uk