1. © COPYRIGHT ABCONSULTING Understanding Flight Operations - Part Two by Antoine BRU

2. © COPYRIGHT ABCONSULTING Organisation Structure - Typical President & CEO Chief Financial Officer Chief Commercial Officer Chief Operating Officer Director of SafetyVP of Human Resources VP Flight Operations VP Customer Services VP Maintenance & Engg. Director In-Flight Services Director Ops Control Centre Manager Flight Dispatch Director Security

3. © COPYRIGHT ABCONSULTING Vice President Flight Operations Director Flt Ops Support Chief Pilot Flying Fleet Capt Safety Director - Flt Crew Mgmt & Stds Manager Flt Ops Support Ch Gnd Instructor Performance Fleet Capt Training Manager Flt Crew Stds Chief Pilot Training Manager System Support Fleet Capt Flying Ch Gnd Instructor Technical. Asstt Manager Flt Crew Admin Fleet Capt Projects VP Maintenance Director Safety Chief Operating Officer Manager Flight Dispatch OCC Fleet Capt Base Supervisory Pilots Flight Ops - Organisation Structure - Typical

4. © COPYRIGHT ABCONSULTING Flight Ops - Inter Department Interaction - Typical Core Activity Flying (Carriage) In-Take Customer Services Out-Go Customer Services Engineering & Maintenance For all equipment required for Carriage OCC

5. © COPYRIGHT ABCONSULTING Core Activity Flying (Carriage) Flight Dispatch Flight Ops Support Crew Management Flight Ops Training Quality Assurance Flight Safety Flight Ops - Activities - Typical

6. © COPYRIGHT ABCONSULTING FLIGHT CREW MANAGEMENT & STANDARDS Crew Requirement Planning Recruitment & Induction Crew Training Planning Type Endorsement Recurrent Training Crew Licence Control Crew Administration FDTL Monitoring Safety Oversight Compliance Safety Audit Flight Ops - Responsibilities

7. © COPYRIGHT ABCONSULTING Flight Ops - Responsibilities FLIGHT OPERATIONS SUPPORT Development of Flight Dispatch Processes Implementation of Flight Operations Software Systems LPC Introduction & Administration Continuous Airport & Route Surveillance Regulatory & Aircraft Documentation Control Flight Operations Engineering Aircraft, Crew & Dispatch Technical Support Aircraft Performance Monitoring

8. © COPYRIGHT ABCONSULTING CENTRAL DISPATCH OCC DEL Mini Dispatch Regional Satellite Dispatches Tel/Fax/DSL link VHF/HF/ACARS SATCOM Online Stations Radio Communication Customer Services Radio Communication Ramp Control ACARS

9. © COPYRIGHT ABCONSULTING © ABConsulting. All rights reserved. Confidential and proprietary document. This document and all information contained herein is the sole property of ABConsulting. No intellectual property rights are granted by the delivery of this document or the disclosure of its content. This document shall not be reproduced or disclosed to a third party without the express written consent of ABConsulting. This document and its content shall not be used for any purpose other than that for which it is supplied. The statements made herein do not constitute an offer. They are based on the mentioned assumptions and are expressed in good faith. Where the supporting grounds for these statements are not shown, ABConsulting will be pleased to explain the basis thereof. ABConsulting and its logo are registered trademarks.