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Consultant Learning Services Microsoft Store Customer Service and Support Sutherland Global Services.

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Presentation on theme: "Consultant Learning Services Microsoft Store Customer Service and Support Sutherland Global Services."— Presentation transcript:

1 Consultant Learning Services Microsoft Store Customer Service and Support Sutherland Global Services

2 Customer Service and Support Sutherland Global Services Course content: Lesson 1. Computer 101 Lesson 2. The PC Tower Lesson 3. 32 Bit vs. 64 Bit

3 Customer Service and Support Sutherland Global Services Lesson 1. Basic Computer Lesson

4 Differentiate installation from download Explain what an operating system is. Identify the difference among the computer types. This course will help you: Customer Service and Support Sutherland Global Services

5 Installation – also known as set up, is the act of putting the program onto a computer system so that it can be executed Download – to copy data (usually and entire file) from a main source to a peripheral device Terminologies: Customer Service and Support Sutherland Global Services

6 An operating system is a program designed to run other programs on a computer It is considered the backbone of a computer, managing both software and hardware resources What is an Operating System? Customer Service and Support Sutherland Global Services

7 Operating systems are responsible for everything from the control and allocation of memory to recognizing input from external devices and transmitting output to computer displays They also manage files on computer hard drives and control peripherals, like printers and scanners. Customer Service and Support Sutherland Global Services

8 Operating Systems Customer Service and Support Sutherland Global Services

9 Personal Computer Types Customer Service and Support Sutherland Global Services Desktop Computer A computer designed to fit comfortably on top of a desk, typically with the monitor sitting on top of the computer.

10 Customer Service and Support Sutherland Global Services Notebook/Laptop Computer Aside from size, the principal difference between a notebook computer and a personal computer is the display screen as well as the price. An extremely lightweight personal computer. Notebook computers typically weigh less than 6 pounds and are small enough to fit easily in a briefcase.

11 Customer Service and Support Sutherland Global Services MS Store Companion PCs Netbook Computers Slate PCs

12 Customer Service and Support Sutherland Global Services Lesson 2. Meet your internal hardware!

13 Identify the parts of a PC tower. Identify the function of each internal hardware. This course will help you: Customer Service and Support Sutherland Global Services

14 The PC Tower Customer Service and Support Sutherland Global Services

15 Customer Service and Support Sutherland Global Services The power supply provides the correct electricity for each component. The power supply converts electricity from the wall outlet into electricity that the different internal components can use Power Supply

16 Customer Service and Support Sutherland Global Services Motherboard The motherboard is like the nervous system of a human being, it connects all the internal components together. All communication is done over the motherboard.

17 Customer Service and Support Sutherland Global Services The processor, or CPU, of a computer is basically the brains of the computer Processor or CPU The processor is responsible for interpreting every code it receives from the other computer components, and making it usable to your operating system

18 Customer Service and Support Sutherland Global Services Hard Drive Hard drive capacity is measure in gigabytes, or GB Two ways that hard drives can connect to the motherboard: SATA and IDE The part of the computer that stores all your information (If you upload a picture to your computer, it is stored on the hard drive)

19 Customer Service and Support Sutherland Global Services Video Card A graphic/video card is the component of your computer that interprets video signal These cards are necessary so that you can connect a monitor to your computer.

20 Customer Service and Support Sutherland Global Services RAM Random Access Memory is the part of your computer that is used as instant memory RAM is always in use. For example, if you run many programs at once, you may want to upgrade your RAM because your computer is using more memory

21 Customer Service and Support Sutherland Global Services Optical Drive An optical drive is many times the drive you would use to burn CDs, DVDs, Blu-Ray discs and more.

22 Customer Service and Support Sutherland Global Services Lesson 3. Comparison of 2 technologies

23 Customer Service and Support Sutherland Global Services Could process a maximum of 4 Gig RAM Most software and operating system codes are 32-bit compatible A 32-bit OS will run on a 32-bit or 64-bit processor without any problem. A 32-bit application will run on a 32-bit or 64-bit OS without any problem. 32 Bit Systems

24 Customer Service and Support Sutherland Global Services 64-bit application will only run on a 64-bit OS and a 64-bit OS will only run on a 64- bit processor. Supports up to 16 TB of RAM Requires a 64 bit processor 64 Bit Systems

25 Customer Service and Support Sutherland Global Services Wrap Up Discussed the difference between installation and download Explained what an operating system is. Identified the different parts of the computer tower and its function Differentiated between 32 Bit and 64 Bit systems

26 Questions? Customer Service and Support Sutherland Global Services

27 Thank You. Customer Service and Support Sutherland Global Services


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