1. CRM by Ömer Kiraz

2. Customer Relations Management What is CRM?

3. Not just once, several times Customer satisfaction CRM is important WHY ?

4. Adaption to communication tools Computer / Cell Phone / GPRS To save/update the data is easier To monitor/use is also easier What is new in CRM

5. Microsoft SQL Server 2005 Oracle CRM on Demand Sage Accpac CRM & Contact Management SalesForce.com SugarCRM CRM Tools

6. Microsoft SQL Server 2005 is a comprehensive, integrated data management and analysis software that enables organizations to reliably manage mission-critical information and confidently run today’s increasingly complex business applications. SQL Server 2005 allows companies to gain greater insight from their business information and achieve faster results for a competitive advantage. Microsoft SQL Server 2005 FOCUS ON greater insight from their business information achive faster results

7. Oracle CRM On Demand Sales delivers a comprehensive set of tools that automate, simplify, and manage all the information your sales organization needs. It gives you control over your accounts, lets you build realistic forecasts, and gives you a view into your pipeline. And by giving you a 360-degree view of your customers, it helps you focus on making sales instead of searching for information. The result is maximized resources and revenue growth. Oracle CRM on Demand FOCUS ON realistic forecasts by viewing into your pipeline giving you a 360-degree view of your customers focus on making sales instead of searching for information maximized resources and revenue growth.

8. Sage Accpac CRM & Contact Management FOCUS ON Organizes CRM from wireless internet base Directly upload the applications

9. The proven leader in on-demand customer relationship management (CRM), salesforce.com empowers customers to stand out from the crowd. We do so by delivering the most innovative technology and making it as easy as possible to share and manage business information. Our solutions combine award-winning functionality, proven integration, point-and-click customization, global capabilities, and the best user experience and the result is CRM success. That's why Salesforce has earned the trust of its customers and a customer success rate of 95% SalesForce.com FOCUS ON innovative technology and making it as easy as possible Functionality – integration – customization customer success rate of 95%

10. We thought there was a better way. Why not write our product in public and distribute it through an open source license? Individuals and companies would be free to evaluate the product and engage with SugarCRM when they were ready for a commercial relationship. We could shorten the costly and time-consuming enterprise sales cycle while allocating more toward engineering (almost half our company is part of R&D). The model requires putting your product in front of your sales force, which means having a fast, intuitive application that is easy to learn, use and extend. SugarCRM FOCUS ON open source license free to evaluate the product and engage it fast, intuitive application that is easy to learn, use and extend.

11. SPECILITIES Microsoft SQL Server 2005 Oracle CRM on Demand Sage Accpac CRM & Contact Management SalesForce.comSugarCRM Open Source / Commercialize d Online / Setup Cost Varieties Trial Web Communicatio n / Help Desk Customer Support Market Research Focused On

12. Market Research SPECILITIES Microsoft SQL Server 2005 Oracle CRM on Demand Sage Accpac CRM & Contact Management SalesForce.comSugarCRM Open Source / Commercialize d commercial commercial and open source Online / Setupsetup onlineplatform as a servicesetup Cost Varieties$70/user,month $65/user,month$40/user,month Trial180 days free trial30 days free Web http://www.microso ft.com/sql/default. mspx http://www.oracle.com/crm ondemand/index.html www.sageaccpac.comwww.salesforce.comwww.sugarcrm.com Communication / Help Desk http://support.micr osoft.com/contactu s/?ws=support Call me know basic 12*5 premiers 24/7 not for basic support business hours for extended after hours for premium Customer Support office in Turkeyoffice in GermanyN/A http://www.salesforce.com /services- training/customer-support/ $119/user/year

13. SugarCRM Commercial and open-source Why Open Source What are the advantages of Sugar Click for demonstration