Business Card Etiquette Always have them Condition Presentation Emphasis on card Case or portfolio Storing them Translation Not flyers
Let’s Go Global for Dress and Appearance Dress conservatively Men still wear suits and ties. Often remove jackets during meetings Avoid bright and vivid colors initially Modesty in women is important Woman showing a lot of cleavage or wearing very short skirts will lack respect
Gift Do’s and Don’ts Accepting Presenting Protocol Superstitions Numbers and colors Costs
Tips for Some Cultures Refused at least three times before accepting. Do the same. Present and receive gifts with both hands (or with right hand) Elaborate gift wrapping is necessary Be prepared with a gift on first meeting Gifts generally not opened when received
Colors and Significance USA: Black death Europe: Black death Asia: Wear white funerals Buddhist: Name in red for funerals (so never write their name in red in Asia). Watch your business cards but good for other choices even logos or product (just not names) Asia: Red and gold lucky; bonuses given in red envelopes; red candles burned at birthdays; brides wear red England: red more masculine than blue Yellow considered more feminine than pink in many countries
Colors Yellow can convey cowardice or sickness or also high ranking (Asia) – Yellow rose of Texas Green: Islam, not a good choice in dealings; green headgear in China is the symbol for a “pimp” Before you present a gift; print you business cards; or dress for that meeting, check with a contact or mentor in that country
Understanding the Basics International Visitors
Understanding the Basics International Visitors Are they coming to you or are you going to them?
Understanding the Basics International Visitors Are they coming to you or are you going to them? Checklist
Global Travel to Austin United Kingdom 46% Vacation and 32% Business Over $160 million in direct travel spending throughout Texas 25,000+ visitors Germany 53% Vacation and 27% Business 12,000+ visitors France 42% Vacation and 36% Business 11,000+ visitors 10% Percent of Global Travelers Visit Austin
Austin Global Visitors Netherlands 48% Vacation and 39% Business 38,000 visitors in 2011 to Texas with 17.1% visiting Austin South Korea 28% Vacation and 54% Business 27,000 visitors in 2011 to Texas with 28% visiting Austin $62 million in direct travel spending across the state Spend more and stay longer Global Spending Increases Annually
Respect for Holidays & Vacations Italy France Great Britain Canada USA Holidays and Religious Celebrations 42 days 37 days 32 days ?? days 14 - 21 days
Respect for Holidays & Vacations Italy France Great Britain Canada USA 42 days 37 days 32 days ?? days 14 - 21 days...but 41% cannot take time Holidays and Religious Celebrations
Communicating Email Time Zones/24 hour clock Translation Dates 14 September 2012 14/09/12
Cultural Mentors Language Conversations Gestures and Public Manners Business Attire Setting up Meetings/ Initial Meeting Woman’s Role Conducting Meetings Protocol of Meetings
Safety and Health Awareness SARS/virus/flu Inoculations Doctors Prescriptions Water Visible/Vulnerable Pickpockets and purse- snatchers Passports Duplicate copy Credit Cards Copy back of cards Non-800 numbers Register Embassies Travel.State.Gov STEP
Tips to Move Around Gracefully Working the Room
Reception and Networking Your entrance Appropriate dress Third party introductions Where do you go first? Best group to approach
Proper Seating Is there really an important seat?
Punctuality You arrive on time, but your host may not 15 to 60 minutes not a problem More important person may keep you waiting longer Later meetings/meals - 9 p.m./2100 Time is flexible
Skills Develop your skills to be sensitive and comfortable so it comes naturally. You want to be constantly perfecting your cultural competence.
Phrases and Words Always try to learn and speak at least ten words/phrases
Flag Protocol The Order Does Make the Difference
U.S.A. and State Flags All state flags may fly at the same height as U.S. flags U.S. flag must be on the right (viewer’s left) Texas consistent with other states State flags either in order of admittance to Union or alphabetically
U.S. and Other Countries In the United States, the U.S. flag is displayed first followed by the flags of other countries at equal heights and in alphabetical order. (Check the correct name of the country)
Company Flag U.S. flag, state flag and company flag (facing display and same height) Two poles – U.S. flag (on right) state flag over the company flag on left Never fly a company flag on same pole as U.S. flag (state and city fine) Center pole higher, then U.S. center with state flag on viewer’s left and city or company flag on right
Other Displays If suspended, hang vertically with the union (stars) to viewer’s left Internationally – When flags of many nations are flown the flag of the hosting country should be placed on the viewer’s left (or center) with the rest following in alphabetical order in the language of the host country. Each country has their own guidelines
Flag Faux Pas Do not wear, advertise, print upon, eat or eat on, sit on, decorate, carry across the football field, or discard after use
Faux Pas Violation…but looks beautiful Never carried flat, horizontally or draped.
Quiz 1. Your elegant business card, which contains a great deal of red, draws peculiar looks from some international clients. This is because: a) Buddhists write one’s name in red when they are dead b) Some Mexicans find a name in red offensive c) Red is the color of mourning in parts of Africa d) All of the above
Quiz 2. Marshmallows, corn on the cob, grits, pumpkin pie, crawfish, hot dogs. True or False: Most Europeans love those munchies.
Quiz 3. Dinner reservations in Spain are generally for 8:00 p.m. True or False?
Quiz 4. Pesos are the accepted form of currency in Old San Juan, Puerto Rico. True or False?
Quiz 5. Sweden used to own Norway. Wait...how are we related? True or False?
Quiz 6. Saudi Arabians don’t eat lobsters. True or False?
Quiz 7. In Japan, tapping one’s finger repeatedly on the table signifies agreement and support of the speaker. True or False?
Quiz 8. Before female executives travel to Brazil, they should be certain their nails are well- manicured. True or False?
Quiz 9. What province was voted to join Canada in 1949? a) Prince Edward Island b) Alberta c) Newfoundland d) British Columbia
Quiz 10. A British professor was a guest lecturer at an Islamic country university. During his address, he insulted the audience by displaying what part of his body? a) His teeth b) His left hand c) The sole of his foot
Toast! “Aish karo” (Enjoy – India) "Cheers" (Thank you) "Proost" (May it be good – for you) (The Netherlands) “Salute” (To health) Or “Cin cin” (Italy) " 乾杯 " ( かんぱい ) (Kanpai) Japan " 干杯，乾杯 （ Gan Bei)" (Empty the cup/glass) (China)China
Resources Dept of State -- STEP www.travel.state.gov www.travel.state.gov Department of State: Information for U.S. Citizens Traveling Abroad www.usembassy.state.gov Website for all US Embassies / Consulates / Missions etc. & Trade Statistics
Thank You Colleen A. Rickenbacher, CMP, CSEP, CPC, CTA 10747 Rose Creek Court, Dallas, TX 75238 USA 214.500.7516 360.323.0328 e-fax email@example.com www.colleenrickenbacher.com Co-Founding Partner of Global Protocol, Etiquette & Civility Academy (PEC) Which Specializes in Teaching PEC for Clients Worldwide www.globalpecacademy.com