1. PROBLEM EMPLOYEES PROGRESSIVE DISCIPLINE John Ostrowski

2. LEARNING OBJECTIVES PROBLEM EMPLOYEES Provide positive and corrective feedback Describe the key principles of human interaction Employ the logic of progressive discipline

3. PROBLEM EMPLOYEES OVERVIEW The inverted pyramid The “One Minute Manager” Key principles Managing disciplinary meetings

4. THE INVERTED PYRAMID

5. ONE MINUTE MANAGER “Catch somebody doing something right.” FEEDBACK > Positive > Corrective

6. POSITIVE FEEDBACK  What you did  Why it was a good thing

7. CORRECTIVE FEEDBACK  What you did  What you might have done that would have been better  Why it would have been better

8. KEY PRINCIPLES  Maintain or enhance self-esteem  Listen and respond with empathy  Ask for help in solving the problem

9. DISCIPLINE  Don’t reinforce behavior you don’t want to see repeated.  Don’t rush!!!!!!!!  Calmly determine consequences.  Get a second or third opinion.  Remember how to play chess.

10. DISCIPLINE You want the employee to improve. You don’t want to punish the employee.