3 Functions In LodgingEach lodging business is unique, yet each one has to perform the same functions. In a small business one person may perform several of these functions. In a large business, there is usually a separate department for each function.
4 Lodging front desk Department The front desk is the command central, 11-17The front desk is one of the first thing they see entering the hotel. The front desk should be neat and clean.The person who runs the front desk is called a front desk agent.The front desk agent runs the check in and check out .
5 Room RatesThe room rate is the price actually charged to a guest for one nights lodging. The rack rate is the rate usually used when someone classifies lodging properties based on their room rates. (Rack rate is the rate they post as their normal everyday rate).
6 Room DivisionThe room division is the part of the hotel that handles all tasks involved in preparing and selling rooms. The main functions of the rooms division are to sell rooms, help guests while they are in the hotel, and clean rooms. In a small hotel, a few people carry out all the tasks off the rooms division. The manager in charge of the rooms division is the rooms director.
7 Stages of Guest Experience The stages of guest experience comes in a cycle.
8 Food and Beverage Sector Part One Raul MoralesElijah Jauriqui
9 Commercial Food Service Consists of food and beverages services that compete for customersQuick service restaurantsFast foodBuffetsCarryout
10 Institutional Food Service Consists of food service provided for customers in a institutionSchoolsHealth careBusiness and industry
11 Food service within consumer business This is a food & beverage service located in a consumer business like , movie theaters , sports arenas , museums , and airports .
13 Types and parts of menu Fixed Menus-same foods are offered everyday Cycle Menus- food changes daily for a set period of timeMarket Menus- changes with availability of food productsHybrid Menus-combination of two types of menus1..Appetizers2. Soups3. Salads4. Entrees5. .Side Dishes6. Desserts7. Beverages
14 PlatingAll you have to do is make it look “pretty.”
15 Place Setting (Left = four, right = five) How a plates and utensils should be set up.
16 Front of the House Everyone you were suppose to see… Host, Waiter, Busser, Manager, etc….
17 Front of the House Functions 1. Seating GuestsFinding Guests SeatsHostess/Host assists2. Selling FoodSuggestive selling (suggesting foods)3. Transmitting Orders to Kitchen4. Serving Customers5. Bussing Tables6. Obtaining Payment from Customers
18 Back Of The House Staff Managers Executive Chef: the top manager in a restaurant or hotel kitchen. He or she is responsible for everything related to the kitchen and food preparationSous- Chef: is the second-in-command in the kitchen. the primary responsibility is to make sure that he food is prepared, portioned, garnished, and presented according to the executive chef’s wishes.Kitchen manager: the top manager in the kitchen of a unit of a chain restaurant. He or she is responsible for kitchen operations.Steward:supervises the dishwashing, pot washing, and cleanup. In charge of selecting products, management of inventory, bidding of products, receiving products, inspections, and storing of products.Food prepareChefs: a professional cookCooks: a person who prepares food for eatingExpediter: member of the culinary staff who gets the orders from the servers, gives them to the station chefs or line cooks, then checks the orders before they are picked up.
20 HACCP : Hazard Analysis Critical Control Point is a system of assuring food safety. A way of organizing and documenting allthe rules of safe food handling so that they are followed. HACCP consistsof seven steps.Temperature Danger Zone: temperature between 41°F to 135°F.
21 Travel and Tourism Sector By: Dominique Harris“Don’t Listen to what they say, go see”-unknown
22 What is Tourism?Tourism- Industry that develops and organizes destinations and then markets those destination to travelers.=
23 What's whatTravel Planner- Individual with many of the same duties as a travel agent, but usually works in house for a large corporation.Travel agent- Individual who works at a retail business that brings travelers and travel industry suppliers together.Travel agency- private business that promotes travel sales to the public on behalf of the travel industry.
24 What's What countinuedEmbassy- Official office of one country located in another country.Consulates- smaller diplomatic missions located in a country’s regional cities.
25 Ways to arrange travelWays to arrange travel is to contact a travel agency, planner, or agent.Book a flightOnline look for booking agencies or something like kyak.com
26 Why do people TravelA simple answer is either for business or recreational opportunities.
27 Documents for TravelPassports- Document issued by a national government as proof of a person’s identity and citizenship.Visas and Tourist cards- permission issued by a country to a noncitizen authorizing the holder to enter, exit, or live in a country for a specific time.
28 Destination Marketing Organization A Destination Marketing Organization- is an organization whose primary function is to attract visitors to its locale for the purpose of enhancing the local economy through purchase of room nights, food and beverage, retail items, transportation, visitor services, etc.