1. c LO GO

2. your family site your site here LOG O Six Sigma has become a popular quality performance tool in many organisations to drive out variability, reduce waste and rework. It is used to improve business profitability, eliminate cost of poor quality and improve organisations effectiveness and efficiency to exceed customer’s expectations. This business improvement strategy is applicable to any process in any business towards increasing productivity, efficiency and profitability. INTRODUCTION METHODOLOGYMETHODOLOGY 1.Lectures 2.Exercises 3.Case Studies 4.Group Discussions COURSE DURATION This is a 2 days highly interactive, entertaining and useful course running from 09.00 am to 05.00pm

3. your family site your site here LOG O COURSE OBJECTIVES At the end of the programme, participants should be able to:- 1.Understand the fundamentals and concept of Six Sigma 2.Enhance knowledge and understanding on the importance of Six Sigma in reducing cost of quality, improving productivity, efficiency and quality of products and services 3.Apply the basic diagnostic tools in Six Sigma projects. TARGER GROUP This course is designed for managers, engineers and executives who wish to introduce Six Sigma program in their organizations.

4. your family site your site here LOG O COURSE OUTLINE 1. Introduction to Six Sigma 2. Understanding process and variations 2. Understanding process and variations 3. The structure of Six Sigma: Champion Master Black Belt Black Belt 4. Six Sigma framework 4. Six Sigma framework 5. Six Sigma Methodology 6. Define Identifying business opportunity Understanding VOC, VOB, CTP and CPQ Team charter SIPOC Diagram 7. Measure Measure Current Performance Determine What to Measure Data Collection Plan

5. your family site your site here LOG O COURSE OUTLINE 8. Analyse Data analysis Sources of variations Identifying roof causes Introduction to MINITAB Application Using MINITAB to analyse Process Performance Quality Function Deployment Design of Experiment 9. Improve Solution generation and Selection Implementation plan Identifying improvement strategy FMEA 10.Control Hold the gain result Develop control plan Control charts 11.Six Sigma deployment and Implementation

6. your family site your site here LOG O SIX SIGMA DEFINE Define project goal’s customer analysis / risk assessement /Create learn ANALYZE Develop CTQs Determine project schedule review risk assessement DESIGN Develop models review CTQs OPTIMIZE Review CTQs test tolerances optimize design MEASURE Capture voice of Customer determine project schedule review risk assessment VERIFY Compare product to initial specs document development