1. Process Benchmarking Jonathan Waller Director of Information & Analysis, HESA Bernarde Hyde Managing Consultant, SUMS Consulting

2. Agenda 1030Jonathan Waller, Director of Information and Analysis, HESA Welcome and HESA benchmarking project 1050Bernarde Hyde, Managing Consultant SUMS Consulting Process benchmarking or measure for measure 1120Helen Galbraith, Director of Planning and Deputy Secretary, University of Bristol Reviewing professional services 1150 Dr Thomas Loya, Director of Planning and Management Information, University of Nottingham Course costing and reflections on process benchmarking 1220Questions and answers on morning sessions 1230Lunch 1330Dr Christopher Sarchet, Convenor, AUA Special Interest Group Managing Change in Higher Education and Programme Manager, London Metropolitan University Student lifecyle review and the management of change 1400Christine Stewart, Programme Leader, LEAN Project, Cardiff University Sharing best practice – myth or fact? 1430Questions and answers on afternoon sessions Discussion: way forward Facilitated by Bernarde Hyde and Jonathan Waller 1500 Close

3. HESA Benchmarking Project Overall aim: To build capacity and capability within the UK HE sector to undertake and gain business benefits from benchmarking activities.

4. Project phase 1 HESA commissioned by HEFCE to undertake a rapid assimilation of benchmarking within the HE sector Funded through University Modernisation Fund Commenced 24 June 2010 to publication of final report on 4 November 2010 Objectives: –produce an inventory of activities –a mapping of relevant data resources –selected case studies to illustrate cross-section of activities including benefits –recommendations for further action to improve benchmarking Undertaken through interviews with HEIs and sector bodies, online survey of planning community, survey of existing literature.

5. Phase 1 report – Benchmarking to improve efficiency

6. Phase 1 findings ‘Making the case’ for benchmarking Sharing of knowledge and good practice Development and sharing of methodologies, tools and frameworks Weaknesses and access barriers in data Use of the heidi system to support benchmarking Learning from the experiences of other sectors The international dimension Recommendations

7. Phase 2 – Realising business benefits through use of benchmarking Address recommendations from phase 1 report Driven by business requirements Project running from November 2010 to April 2012 Also funded through the University Modernisation Fund Governance provided by the UUK Efficiency and Modernisation Task Group

8. Project objectives Promote senior ownership and recognition of the value of benchmarking Establish business requirements Engage with cognate activities in the sector Develop a communication and dissemination plan Review techniques and tools in use and ensure these are presented in a way that can be accessed and shared Map relevant information sources (within and beyond the sector) Develop heidi to support benchmarking Seek ideas and input on benchmarking activities from other sectors (public sector and commercial contexts) Review and develop the capacity and approach to benchmark internationally

9. www.benchmarking.hesa.ac.uk