1. Whose needs are you meeting? Jan Burns Chair National Dignity Council Dignity in our hearts, minds and actions

2. 45% of carers have given up work to care Many more are stretched to breaking point trying to juggle work and family life. 61% of carers have faced depression because of their caring role – Many are on duty around the clock unable to maintain a life of their own. 49% of carers are struggling financially because of their caring role. – many live with constant worries about money as well as the person they are looking after. www.carersuk.org.uk

3. Ten Dignity Challenges.

4. HAVE ZERO TOLERANCE TO ALL FORMS OF ABUSE

5. SUPPORT PEOPLE WITH THE SAME RESPECT AND COMPASSION THAT YOU WOULD WANT FOR YOURSELF OR A MEMBER OF YOUR FAMILY !

6. TREAT EACH PERSON AS AN INDIVIDUAL BY OFFERING A PERSONALISED SERVICE.

7. LISTEN AND SUPPORT PEOPLE TO EXPRESS THEIR NEEDS AND WANTS

8. RESPECT PEOPLE’S RIGHT TO PRIVACY

9. ENABLE PEOPLE TO MAINTAIN THE MAXIMUM POSSIBLE LEVEL OF INDEPENDENCE, CHOICE AND CONTROL

10. ENSURE PEOPLE ARE ABLE TO COMPLAIN WITHOUT FEAR OF RETRIBUTION

12. Challenge Poor Practice No two days are the same. It’s rewarding – and there are demanding and challenging aspects. What would you do if you saw or heard something that seemed like bad practice to you? This training module has been developed to support you to think through the situation and consider the steps to take. It contains practical advice, case studies and a list of useful resources. http://www.nwdignity.co.uk/

13. ENGAGE WITH FAMILY MEMBERS AND CARERS

14. ASSIST PEOPLE TO MAINTAIN CONFIDENCE AND A POSITIVE SELF-ESTEEM

15. Photo by Quinn Dombrowsky, available under a Creative Commons attribution license. ACT TO ALLEVIATE PEOPLES LONELINESS AND ISOLATION

16. Purpose of Dignity Champions Ensuring everyone using health and social care services has their basic human rights upheld in a respectful and dignified manner. Making sure dignity, compassion and respect is at the heart of everyday practice and isn’t an addition to it. Promoting independence, well-being and quality of care /life Empowering people Making time to actively listen and understand the views and experiences of citizens Stand up and challenge disrespectful behaviour and attitudes rather than just tolerate it. Act as a good role model by treating other people with respect particularly those who are less able to stand up for themselves Speak up about Dignity to improve the way that services are organised and delivered Influence and inform colleagues.

17. SPICES Social Physical Intellectual Cultural Emotional Spiritual

18. Sign up now go to: www.dignityincare.org.ukwww.dignityincare.org.uk Facebook group– Dignity in Action