3.  Joseph Fuccillo  CTO & Co-Founder  Nectar Corp  Tom Tuttle  VP Business Development  Nectar Corp  James Fry  Global Manager for Managed Lync Solutions  Verizon Enterprise Solutions

4. Agenda The Lync SDN API Lync network monitoring – how a partner uses the SDN API A Service Provider’s view: the value of automated diagnostics for a Managed Lync service offering

7. Southbound APIs Dynamic Provisioning & Policy (OpenFlow, etc.) Northbound APIs (RESTful; undefined) SDN Controller Centralized Control Plane (BGP, OSPF, etc) Centralized Network Services (Diagnostics, QoS, Traffic Engineering, Security, etc) Distributed Control Plane with 30+ year old routing protocols (BGP, OSPF, etc) Distributed Network Services (Diagnostics, QoS, security, etc)

13. Lync SDN API PSTN WAN PE4 PE3 PE2 PE1 SP Data Center R1 CE2 CE3 CE4 CE1 Controller IGP/EGP Peer with Network Topology S1 S2 S3 S4 R2 R3 R4 U1 U2 Signaling Media Start Dialog 5-Tuple Info U1 – U2 Diagnostics U1-U2 = S2, CE2, PE2, R3, PE3, CE3, S3, W2 Events: Start Dialog Attributes: SIP URIs Transport S/D Ports Call ID Media Type IP SA/DA Codec & BW Protocol W1 W2 NOC U3

14. Lync SDN API PSTN WAN PE4 PE3 PE2 PE1 SP Data Center R1 CE2 CE3 CE4 CE1 NOC Controller IGP/EGP Peer with Network Topology S1 S2 S3 S4 R2 R3 R4 U1 U2 Signaling Media QualityUpdate U1 – U2 Diagnostics X X Events: QualityUpdate Attributes: 5-Tuple Values Delay Value NMOS Value Packet Loss Value Jitter Value Healer Ratio Value W1 W2 U1-U2 Bad Call Queue overrun on PE3 Executive workgroup U3

17. Real-Time Network Performance & Correlation www.nectarcorp.com Confidential

21. Customer Main Site Customer Branch VerizonClient Devices SCOM GW Front End Firewall Director Edge Proxy SBC* AV Conference Mediation SQL Server ® Archiving Exchange ® Active Directory ® SharePoint ® Voice Gateway Mgmt System Srv. Branch Gw Web Client Video DeviceSmart Phone Desk Phone SCOM GW Internet * Managed Session Border Controller (SBC) services are contracted as an extension of Managed WAN. Private IP Firewall Microsoft Server Verizon Remote Management Networking Hardware Soft Client

22. Verizon fault detection and restoration management system Proactively detect outages; perform fault isolation; initiate repair action in minutes, in many cases without human intervention Automation of a series of “Best Practices” learned over time Advanced features Verizon IMPACT Platform

23. Service Desk Topology and Correlation Data Center Ops Automation Verizon NOC Ticket Enterprise Center Workflow Management EMC Ionix SMARTS MSOLAN/WAN Analysis Microsoft SharePoint Server Microsoft Active Directory Microsoft Lync Server Microsoft Exchange Server CPE Networks Media Gateways Survivable Branch

24. Redundancy IP Domain Mgmt Redundancy Transport Domain Mgmt Redundancy Voice Domain Mgmt Redundancy IDN/Server Domain Mgmt Redundancy Manager of Managers Common Fault, Performance, Command/Control, Restoration, Ticketing, Maintenance, Outage Mgmt, Reporting & Automation Testing Provisioning Systems Customer Data Network Domain & Service Management Customer W W W Customer Facing Portals Enterprise Ticketing System VzB Physical Network XML / Corba Bus XML / Web Services / Corba Bus Cellular Domain Mgmt App Mgmt Redundancy Common NM Graphical User Interface Redundancy CPE Domain Mgmt Tier 1 Tier 2 Tier 3