1. Rethinking the Museum Visitor Experience
John H. Falk
Sea Grant Free-Choice Learning Professor
Oregon State University

2. Key Questions:
Why do people visit museums?
What do visitors do inside the museum and why?
What meanings do visitors take away from their museum visit? 
How would this information allow us to improve museum practice?

3. Most efforts to describe and understand museums and their visitors have begun and ended inside the “four walls” of the museum.

4. Most efforts to describe and understand museums and their visitors have focused on PERMANENT qualities of either: MUSEUM – content or style of exhibits VISITOR – age, race/ethnicity visit frequency, social arrangement or address

5. The museum visitor experience extends beyond the museum’s spatial and temporal boundaries.
BEFORE VISIT AFTER VISIT
The museum visitor experience is not something tangible and immutable but rather an ephemeral, constructed relationship that uniquely occurs each time a person visits a museum.

6. Q: What would make these people, visit this museum, on this day?
A: Each and every visitor comes in
order to fulfill his/her own
personal (identity-related) needs.

7. Defining Identity
Both internal and external – how we perceive ourselves and others perceive us.
We don’t have just one identity but multiple identities; each situated within the realities of physical and socio-cultural world.
We have both “I” identities and “i” identities.
Identity can be made “visible” through descriptions of motivations/needs/actions.

8. Identity-Related Visit Motivations
People visit museums in order to satisfy some personal and/or social need or desire.
Identity-related motivations are based upon the ways the public (currently) perceives the attributes and value of a particular museum.

9. What Happens at the Museum
As we’ve learned over many years, the museum visit is shaped by the visitor’s Personal, Socio-Cultural and Physical Contexts.

10. However, a visitor’s identity-related visit motivation(s) create a basic trajectory for the visit.
WHY someone comes to the museum shapes WHAT he/she finds interesting & important.

11. Long-Term Impact of Experience
Why a person comes to the museum not only shapes what s/he does in the museum but also his/ her long-term memories and the meanings created about the experience.
So Why Do People Come to Museums?

12. Explorer Motivated by Personal Curiosity
I came here primarily because it interested me and I thought I’d like it...
Motivated by Personal Curiosity
Motivated by Personal Curiosity

13. Facilitator Motivated by Other People
I came here primarily because others would like it or wanted to come.
Motivated by Other People

14. Motivated by Desire to See & Experience Place
Experience Seeker
I came here because it was an attraction or thing to do in this community; its reputation.
Motivated by Desire to See & Experience Place

15. Professional/Hobbyist
I came here primarily because it relates
to something I actively pursue as my job or my hobby.
Motivated by Specific Knowledge-Related Goals
Motivated by Specific Knowledge-Related Goals

16. Motivated by Contemplative or Restorative Experience
Recharger
I came here primarily because it will help me feel refreshed or focused or appreciative
Motivated by Contemplative or Restorative Experience

17. Motivated by “I” Identity
Cultural Affinity
I came here primarily because it speaks to my heritage, my sense of personhood.
Motivated by “I” Identity

18. Respectful Pilgrim Motivated by Sense of Duty or Obligation
I came here primarily to honor the memory of those represented here.
Motivated by Sense of Duty or Obligation

19. What My Research Shows:
The majority of visitors to all kinds of museums can be successfully categorized as visiting for one, or some combination, of these 5 (7) identity-related reasons.
Individuals with similar motivations have qualitatively similar visit experiences and long-term patterns of long-term meaning making.

20. Implications for Practice
Identity-related motivations
do not answer all aspects of:
* Why visitors come
* What they do in the museum
* What they take away
However, a wide range of museum functions can benefit
by using this perspective --
Education & Exhibit Design
Marketing & Visitor Services

21. Education & Exhibit Design:
By knowing visitor’s entering identity-related visit motivations we can better customize the museum visit experience and provide each visitor what s/he really wants.
Exhibits and programs,
Including school field
trips, should be
designed to
accommodate the
diversity of visitor
needs and interests.

22. Marketing & Visitor Studies:
Visitors’ identity-related motivations help us understand why visitors ARE CURRENTLY coming to our museums. They also tells us why people DO NOT CURRENTLY visit.
Visitors’ identity-related motivations provide a way to more accurately measure whether visitors learned from their experiences.