1. MAGIC MOMENTS Alan Jephcott – Resident Involvement Manager

2. What is Magic Moments? Magic Moments is Midlands Heart’s service which delivers activities to customers of Older People’s Services The outcome of this service is customers retaining their independence through activity-based events

3. Why did Midland Heart create this service? Following considerable research carried out by Keele university between 2000 - 2003 and the effects of the Nations ageing demographic

4. The History To date of 5000 Older People have taken part in a whole host of imaginative events at their request

5. Taking to the skies John Shuttleworth was our first flyer Staverton Airport in Gloucester Life long dream realised Self financed

6. The Ashes Audrey Turley Had always been a member at Edgbaston Lacked Confidence Greatest ever Test match Took her own membership

7. Simply Fishing Howard Hassell Given up fishing tackle Didn’t think he’d get chance to Go again Now attends four times per year

8. Magic Moments The last 12 months have seen customers taking part in numerous Magic Moments These have included: 50 go fishing 30 take a helicopter flight 310 go to the theatre 250 in Games Tournaments 80 go on a range of holidays 40 to go to the seaside 10 watch The Ashes Over 300 take part in on-scheme activities

9. Magic Moments Activities Map

10. Attractions 50

12. Examples are:- National War Memorial Arboretum Ironbridge Ricoh Arena Trentham Gardens Wolverhampton Race Course

14. Data Sheet

15. We also have 60 on scheme activities now available! And this is just the beginning…. Moving Forward

16. PIES Analysis Moving Forward

17. Examples of on scheme activities Physical Tai Chi Active in Age Horse Racing Game Darts Intellectual Scrabble Dominoes Card Games Hangman Emotional Poetry Reading Scrapbooking Reminiscence Sing-a-long Social Local mobile theatre Put on your own show The price is right Wine Tasting !

18. Data sheets One data sheet for each activity Full equipment list Breakdown of where they fall within PIES

19. What we have to do Evidencing all we do Events Logs as a department Governing Bodies The information we provide to the Service Managers Coordinated approach – if we are lacking in some areas of activity access through other schemes – Good Communication

20. SAMPLE Evidencing

21. Midland Heart Benefits Close working relationships Easy Engagement for Customer Involvement Mutual Respect Fun joined up experiences Developing into Supported Housing

22. Customer Involvement Our plans 500 Customers to take part in 12 customer involvement groups We will hold another 20 Peer Group Roadshows using ambassadors We will increase our ambassadors from 12 to 30 We will deliver 4 Key Issue Focus Groups: Environmental Services, Code of Practice, Intergenerational Opportunities, National Agenda

23. Magic Moments This year will be the best ever with us looking to deliver all the existing favourites, and a host of other new events including: Orient Express River Boat Cruise West End Theatre Strictly Come Dancing Golf tournament And…..SKY DIVING!