1. Split Servicing of Student Loans A Pending Crisis or – Just a Temporary Pain in the #$% Presenters: William Cheetham – LeMoyne College John View – SUNY– Env. Science & Forestry Anne Del Plato – Nelnet

2. Agenda Background on split-loan servicing Federally-owned loans and ED servicers Options available to help students manage split-loan servicing Taking inventory Consolidation Option Communication Resources

3. Background on Split-loan Servicing Split-loan servicing—borrowers with multiple loans serviced by multiple servicers Split-loan servicing is not a new phenomenon An increased focus in today’s environment due to: – Lenders exiting FFELP, selling portfolios to secondary markets – FFELP loans that have been purchased by ED – Schools transitioning from FFELP to FDLP

4. Federally-owned Loans and ED Servicers ED owns both FDLP loans and FFELP purchased loans – FFELP purchased loans are loans made under FFELP by lenders and subsequently purchased by ED – June 2009, ED awarded servicing contracts to four new servicers – New servicers currently service FFELP purchased loans for ED and will be assigned FDLP loans by August 31, 2010

5. Federally-owned Loans and ED Servicers New ED servicers – Fedloan Servicing (PHEAA) – Great Lakes Educational Loan Service,Inc. – Nelnet – Sallie Mae Existing ED servicers – Department of Education Student Loan Servicing(ACS) – Direct Loan Servicing Center (ACS)

6. Federally-owned Loans and ED Servicers Servicer assignment: The goal is to assign all of a borrower’s federally-owned loans to the same servicer ◦ – This has not automatically occurred for all ◦ borrowers ◦ – ED is working to resolve situations where a ◦ borrower’s federally-owned loans are assigned ◦ to two or more ED servicers ◦ – Over time, assignment of a borrower’s ◦ federally-owned loans to the same servicer will become standard operating procedure

7. Federally-owned Loans and ED Servicers Q: How will a school know which ED servicer is servicing a borrower’s FFELP purchased loan? A: The ED servicer is identified in NSLDS. Schools can use the new report entitled “Status of Loans Purchased by ED report” (PLPED3)

8. NSLDS Access and Security Rules of Behavior You are “Agreeing”

9. Updated NSLDS Grant Display on Student Site

10. PLPED3 in PDF Report

11. Federally-owned Loans and ED Servicers Q: How long will it take for the ED servicer to report information to NSLDS on the transfer of a FFELP purchased loan? A: ED servicers report to NSLDS weekly. New servicer info is available within 7 to 10 business days after the transfer has been completed. ◦ Contact the Federal Student Aid Research and Customer Care Center at (800) 433-7327 or fsa.customer.support@ed.gov for assistance

12. Split Servicing: Former FFELP Schools YearLoan Program Loans Federally- owned?* Split servicing concern?** 2010-11Direct LoanYN 2009-10*FFELP PUTYN 2008-09*FFELP PUTYN 2007-08 and prior FFELP Commercial NY * Most, but not all loans entered the PUT program during these years. ** ED plans to move these borrowers to one servicer.

13. Split Servicing – Direct Loan Schools All loans are federally-owned. Small percentage are split. ED plans to move all borrowers to one servicer. Most of this movement to occur by early Winter 2011

14. Split Servicing and Repayment If more than one servicer, borrower will make payments to all. Will increase minimum payments in most cases. If deferment or forbearance needed, borrower will need to contact all.

15. Taking Inventory Q: Where can borrowers obtain information about their federal student loan(s)? A: National Student Loan Data System (NSLDS) at www.nslds.ed.gov Provides loan amount(s) and loan holder(s)

16. Taking Inventory Q: What happens to a borrower’s loan(s) when he or she leaves school? A: A Perkins loan either: Enters a 9-month grace period Enters a 6-month post-deferment grace period A: A Stafford loan either: Enters a 6-month grace period Enters repayment

17. Taking Inventory Q: What happens to a borrower’s loan(s) when (s)he leaves school? A: A Grad PLUS loan either: Enters a 6-month deferment Enters repayment A: A parent PLUS loan either: Enters a 6-month deferment, if requested Enters repayment

18. Taking Inventory Q: What happens to a borrower’s loan(s) when he or she leaves school? A: A federal consolidation loan: Enter repayment A: For non-Title IV loans: Enter repayment based on the terms and conditions of loan

19. Taking Inventory Q: What should a borrower expect from his or her loan holder(s)? A: Repayment disclosure notice(s) Outlines the terms of the loan(s) borrowed Provides the repayment options available Establishes the first payment due date

20. Taking Inventory Q: What does the loan holder expect of the borrower? A: The loan holder expects the borrower to: Select a repayment plan Make timely payments on the loan(s) Provide updated contact information whenever it changes Contact the loan holder whenever he or she is having difficulty managing repayment

21. Taking Inventory Q: What should a borrower expect when a FFELP loan has been purchased by ED? A: The borrower will receive correspondence from the ED servicer that contains the pertinent contact information. The borrower will be responsible for managing repayment with the ED servicer

22. Taking Inventory Q: For those borrowers with FFELP purchased loans serviced by ACS, how will a borrower know when his or her loan(s) have been transferred to one of the new ED servicers? A: ED is in the process of transferring FFELP purchased loans currently serviced by ACS to new ED Servicers

23. Taking Inventory Q: Is it possible for the borrower to have combined billing for both FFELP purchased loans and regular FFELP loans that are with the same servicer? A: Combined billing is not possible in this instance. Because federal law requires federally-owned loans to be processed through a federal payment lockbox, and prohibits the processing of payments on loans that are not federally-owned through this lockbox, borrowers are required to make separate payments.

24. Options For Borrowers

25. Consolidation Enables borrower to combine one or more federal student loans into a single new loan with one holder (and consequently, a single servicer) At the time of consolidation, lender or ED pays off outstanding balances of loans included in the consolidation

26. Consolidation Q: Who can consolidate? Is there a fee? A: Any federal student loan borrower, including: Borrowers with student loans Borrowers with parent loans Borrowers with student and parent loans There is no fee to obtain a Consolidation loan

27. Consolidation Types that may be consolidated include: Federal Family Education Loans Federal Direct Loans Federal Perkins Loans Health Professions Student Loans Nursing Student Loans Health Education Assistance Loans

28. Consolidation Q: What is the general eligibility criteria? A: A borrower: Must be in grace period or in repayment – No grace for a Grad PLUS loan; borrower can consolidate while in school because loan is in repayment – Repayment includes deferment periods May be delinquent or in default on one or more existing loans

29. Consolidation Factors to consider: Brings together loans with multiple lenders for convenience of one payment May lower loan payments by lengthening repayment period May be able to lock in a more favorable interest rate (for loans with a variable interest rate, if those rates are low during the year the borrower consolidates)

30. Consolidation Factors to consider: May lose some or all of grace period May lose certain borrower benefits Perkins loans lose: – Deferment subsidy when consolidated – Cancellation eligibility when consolidated

31. Consolidation Factors to consider: Certain deferments may be lost, but these older deferments are not used frequently Borrowers retain ability to request most major deferments after consolidation – In-school – Unemployment – Economic hardship

32. Consolidation Factors to consider: May increase total cost of loan – If borrower lengthens repayment period, will pay more interest over life of the loan

33. Temporary Loan Consolidation Authority New, temporary loan consolidation authority created by the Health Care and Education Reconciliation Act of 2010 – The main purpose of this temporary authority is to allow borrowers who may have lender-held FFELP, Direct, and FFELP purchased loans to combine them into a single loan For Consolidation loan applications received by ED on or after July 1, 2010, and before July 1, 2011

34. Temporary Loan Consolidation Authority Eligibility: Borrower must have loans in at least two of the following categories – Federal Direct loan, – FFELP loan held by a lender --FFELP purchased loan Borrower must have at least one eligible loan in the above categories that has not yet entered repayment (this includes loans in a grace period

35. Temporary Loan Consolidation Authority Terms and conditions: Direct Consolidation loan made under this authority has the same terms and conditions that apply to regular Consolidation loans, except – The weighted average interest rate applied to a Consolidation loan made under this provision will not be rounded up to the nearest 1/8th of one percent – However, if the Consolidation loan includes one or more variable rate Stafford loans made July 1, 1994 June 30, 2006, the weighted average is rounded up to the nearest 1/8th of one percent

36. Temporary Loan Consolidation Authority Benefits: A borrower can obtain a single loan with a single holder before repayment begins The weighted average interest rate is not rounded up to the nearest 1/8th percent unless a variable rate Stafford loan made July 1,1994 – June 30, 2006 is included in the Consolidation loan.

37. Temporary Loan Consolidation Authority Considerations: A Stafford loan borrower will lose the sixmonth grace period if he or she consolidates while in school Parent and Grad PLUS borrowers will lose the six-month post-enrollment deferment benefit if they consolidate while in school A borrower who consolidates while in school has not received exit counseling, therefore may not have enough information to make an informed decision

38. Temporary Loan Consolidation Authority The regular consolidation loan program may continue to be used—it has not gone away. – However, all of the loans that are being consolidated must have entered repayment prior to consolidation

39. Communication Strategically communicate with borrowers today to help set the right expectation Encourage borrowers to open and read loan holder correspondence Focus on the importance of NSLDS outside the realm of student loan counseling

40. Student view displays current contact information

42. Communication Offer supplemental counseling above and beyond traditional entrance and exit sessions Provide comprehensive information on consolidation – May be the right option on an individualized basis to help students manage repayment – Encourage students to make larger payments on the consolidation loan As a reminder, extending the repayment term will likely increase the overall cost of the loan

43. Resources for Borrowers www.federalstudentaid.ed.gov www.nslds.ed.gov ED’s Federal Student Aid Information Center at 1-800-4-FED-AID or (800) 433-3243

44. Resources for Schools www.ifap.ed.gov – ED electronic announcements on IFAP related to Loan Servicing Information dated: 08/28/2009, 09/16/2009, 03/26/2010 www.fsaconferences.ed.gov/pastconferences.ht ml 2009 Federal Student Aid Conference presentations entitled: Direct Loan Servicing, Additional Loan Servicers, and NSLDS Update

45. Questions