1. BENCHMARKING (BENCHEIT) How high do jump ? no BM “Higher education IT benchmarking 2013” Teemu Seesto FUCIO, Network of Finnish Universities’ CIOs 4.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto1 1 BM

2. BENCHMARKING (BENCHEIT) BM is for higher education organisations only. Those who give their numbers will also see the BM2013 -analysis. Free of charge. Emphasis on costs and volumes. 4.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto2 BM2013 – Principles

3. BENCHMARKING (BENCHEIT) BM2013 – Analysis: “What you give is what you get” BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto34.12.2013 Data from BM2012 Analysis

4. BENCHMARKING (BENCHEIT) BM2013 – Analysis: “What you give is what you get” BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto44.12.2013 Data from BM2012 Analysis Your organisation, last year, average of HEI group and all

5. BENCHMARKING (BENCHEIT) BM2013 – Analysis: “What you give is what you get” You can select: - Account groups - Organisational levels You can select: - Account groups - Organisational levels You can select 5 universities for comparison 54.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto Data from BM2012 Analysis

6. BENCHMARKING (BENCHEIT) BM2013 – Survey / Dimensions 6 Other or unspecified Outsourcing Facilities Staff Software Hardware Background info Account groups Infrastructure Workstations - Workstations - Printing IT Service Desk Data networks: LAN & WAN Voice services - Telephony - Phone calls Business applications - Finance - Human resources - Facilities - Communications - Student administration systems - Research administration - Library - Teaching - Other - Unspecified IT management Audio visual services Other or unspecified Services / Sub Services IT Center Other centralised Distributed Organisational level Volumes CostAndFTE 4.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto

7. BENCHMARKING (BENCHEIT) Infrastructure Workstations - Workstations - Printing IT Service Desk Data networks: LAN & WAN Voice services - Telephony - Phone calls Business applications - Finance - Human resources - Facilities - Communications - Student administration systems - Research administration - Library - Teaching - Other - Unspecified IT management Audio visual services Other or unspecified BM2013 – Survey / Excel sheet “Background info” 7 Background info Account groups Services / Sub Services Organisational level Volumes CostAndFTE Contact information Basic questions about institutions size and volume Doctoral studies Staff and student FTEs* … Contact information Basic questions about institutions size and volume Doctoral studies Staff and student FTEs* … 4.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto *Full Time Equivalent IT Center Other centralised Distributed Other or unspecified Outsourcing Facilities Staff Software Hardware

8. BENCHMARKING (BENCHEIT) Infrastructure Workstations - Workstations - Printing IT Service Desk Data networks: LAN & WAN Voice services - Telephony - Phone calls Business applications - Finance - Human resources - Facilities - Communications - Student administration systems - Research administration - Library - Teaching - Other - Unspecified IT management Audio visual services Other or unspecified BM2013 – Survey / Excel sheet “Volumes” 8 Other or unspecified Outsourcing Facilities Staff Software Hardware Background info Account groups Services / Sub Services Organisational level Volumes CostAndFTE Technical data E.g. number of workstations, printers, servers Also in organisational dimensions. Technical data E.g. number of workstations, printers, servers Also in organisational dimensions. 4.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto IT Center Other centralised Distributed

9. BENCHMARKING (BENCHEIT) BM2013 – Survey / Excel sheet “Cost and FTE” 9 Other or unspecified Outsourcing Facilities Staff Software Hardware Background info Account groups Infrastructure Workstations - Workstations - Printing IT Service Desk Data networks: LAN & WAN Voice services - Telephony - Phone calls Business applications - Finance - Human resources - Facilities - Communications - Student administration systems - Research administration - Library - Teaching - Other - Unspecified IT management Audio visual services Other or unspecified Services / Sub Services Organisational level Volumes CostAndFTE 4.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto Financial data in euros. Workload in FTEs Whole university IT costs. In all three dimensions. Financial data in euros. Workload in FTEs Whole university IT costs. In all three dimensions. IT Center Other centralised Distributed

10. BENCHMARKING (BENCHEIT) 4.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto10 BM2013 – Survey / Excel sheet “Cost and FTE” Cost accounts Allocated work load Organisation levels Services and SubServices

11. BENCHMARKING (BENCHEIT) 20132014 BM2013 – Survey / Timetable BM2013 registration Revision 11 BM2013 Excel preparation BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto Changes 4.12.2013 Volume data collection PreparationData collectionEvaluation Financial data collection 1112123456 Analysis 15.4. Data Consolidation 2.5. Preminary Analysis Peer-to-peer evaluation 2.6. Final Analysis 11.-13.6 EUNIS Congress

12. BENCHMARKING (BENCHEIT) BM2013 – “What you give is what you get” 124.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto Data from BM2012 Analysis

13. BENCHMARKING (BENCHEIT) BM2013 – “What you give is what you get” 134.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto Data from BM2012 Analysis

14. BENCHMARKING (BENCHEIT) 4.12.2013BencheIT Workshop, 4th December 2013 / AMUE, Paris / Seesto14 BM2013 – Know your numbers! Thank you! bencheit@bencheit.com