1. INTERNATIONAL TICKETING
CHAPTER 5

2. OBJECTIVES: 5.1 Describe IATA ticketing procedures
5.2 Explain how to issue adult excursion, apex, and normal-fare tickets
5.3 Discuss how to issue children’s and infants’ excursion, apex, and normal-fare tickets

3. IATA AGENT RESPONSIBILITIES
IATA Ticketing Handbook: provides detailed instructions on issuing interline tickets
Agents must use this book and adhere to procedures

4. Examples of violations:
Entering incomplete or incorrect reservations allowing travel at lower rate
Changing point of origin
Changing name of passenger
Changing form of payment
Using reservations alteration stickers to alter a ticket date without following rate rules
Issuing a ticket for more than one passenger
Making different entries on flight and audit coupons for the same ticket

5. INTERNATIONAL AIRLINE TICKET
DIFFERS FROM DOMESTIC TICKETS IN THE FOLLOWING WAYS
Name of passenger
Baggage allowance
Tax computation
Currency Code
Sales indicator code
Fare Calculation ladder

6. INTERNATIONAL AIRLINE TICKET
Name of Passenger
Name must be the exact name on the ticket as on the passport

7. INTERNATIONAL AIRLINE TICKET
You can occupy 2 seats
Additional seats cost extra
The cost of the second seat cannot be lower than the cost of the first seat
Some airlines charge double fare for the two seats-200%
Some airlines charge 150% for the 2 seats as one ticket

8. BAGGAGE ALLOWANCE
Passengers in all service classes: first, business, economy and discounted are allowed 2 free pieces of checked baggage for travel within the U.S. and Canada
FREE BAGGAGE: not limited to just suitcases and backpacks; can be Golf bags, skis, sleeping bags, instruments, surf boards, bicycles, hunting rifles

9. BAGGAGE ALLOWANCE
Cannot weigh over
70 pounds in U.S.

10. BAGGAGE ALLOWANCE International Airlines use metric weight
Allow 40 kilos (88 pounds) for first class
Allow 30 kilos (44 pounds) for business
Allow 20 kilos (44 pounds) for economy
If you have excess pounds (kilos) you are charged as much as 1% of the airfare
Example: airfare may be $3500, excess baggage charge would be $35.00 for each kilo
10 kilos of excess baggage would cost $350 to carry

11. BAGGAGE ALLOWANCE
A child that is paying at least 50% of the adult ticket is allowed the same free baggage as the adult
An infant paying 10% of the adult fare is allowed only one free piece of checked baggage
An infant not occupying a seat is not allowed any baggage

12. TAX COMPUTATION
On International journeys, the 10% federal tax charged on domestic flights does not apply
International Taxes are fixed, usually vary from country, and must be added to the ticket price
All taxes must be paid when the ticket is purchased
Taxes are listed on the ticket in “Tax Boxes” which are recorded in the currency of the country in which the journey originates

13. Departure Tax Many countries charge a Departure Tax
A departure tax is charged every time a passenger leaves the country
Example: The U.S. charges each person a tax every time they travel outside the U.S. by air
In the U.S., the departure tax is collected when the ticket is sold
In other countries, the departure tax is collected at the airport just before the person leaves

14. FARE CALCULATION LADDER
Detailed breakdown of how the airfare is constructed
Based on local currency where flight begins
Designed to show cost of different parts of the trip
Used in case your journey is rerouted, a refund is due, or other changes are needed
IATA established rules that help complete the procedure for changes in ticket prices incase of flight changes

15. IATA Ticketing
Local currency fare can be quoted when a through fare is used from point of origin to the point of destination. This is called Point-to-Point fare
All apex and excursion fares are point-to point and are quoted in local currency

16. Excursion Fare Most flexible discounted economy/coach fare
One or two stopovers are often permitted
Stopovers are free

17. Apex Fare Most restricted international fare Least expensive fare
Must be purchased well in advance of travel
Usually you must travel with the same airline

18. TRAVEL TIPS Never expect a trip to go as planned
Be flexible and open-minded
View unexpected events as a challenging experience
Travel at a relaxed and pleasant pace
Do not rush

19. SUMMARY
The passenger’s name must appear on the ticket exactly as it is on the passport
When the travel is not in the U.S. or Area 1, baggage is checked according to weight
International taxes are fixed and vary from country to country
International airfares are constructed based on where the ticket is sold and issued
The fares entered in the fare calculation ladder must be in the local currency of the country where travel starts